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Business Profile

Computer Dealers

Manassas Computer Repair Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

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1

Average of 1 Customer Review

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Review Details

  • Brian M

    Date: 10/19/2023

    Wanted to support local business as I am a small business. Stopped in last night to purchase a cable that I needed for a repair yesterday seem like a nice small shop. Stopped in this morning to ask to have a hard drive that cloned since I didn’t have the equipment on hand and didn’t want to wait so I said why not. I Stopped in asked how much to clone the drive the young man asked if it was a priority I said yes he then told me it would be $85 said it might be a little more or less depending I asked inquisitively more and he said that was based on a hour that $85 would be the minimum because I told him the source drive was giving us an issue and he expressed that is why it was the minimum so I paid. About 20-30 later I get a phone call from the owner saying that drive has an issue and if I wanted him to try to fix the drive and that he wouldn’t know how much it would be and that if we cloned it it might not work and that to clone the drive would be $155 if we wanted so I like what I was told $85 he was I normally charge more I am giving you a break for priority so of course declined and said I would go pick them up not to worry. I show up to pick up my hard drives. I show up to pick up the drives and ask if they would be processing the refund and they were quick to say no refund that was a diagnostic charge I was like that is not what I was told and then the owner them pretty much calls me a lair to my face very unprofessional and literally a thief’s charging $85 to tell me what I told them to not do what they said I do not recommend horrible customer service.

Manassas Computer Repair Inc is NOT a BBB Accredited Business.

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