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Business Profile

Tool Sheds

Alan's Factory Outlet
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.1

Average of 147 Customer Reviews

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Review Details

  • K. M.

    Date: 07/23/2022

    We have never dealt with a company as bad as this one. We submitted the order March of 2022 for a carport. We dealt with 4 different dates of proposed delivery being canceled or post poned and the last date they were supposed to bring it they never showed up after we stayed home all day waiting for it and we never received a phone call from them until we contacted them the following week asking why they never showed up and they lied and claimed they left us a voicemail but we never had a missed call or voicemail from them. We debating canceling then but decided to continue because we really needed the order. They finally came this morning with our delivery and it’s the wrong one. The carport shows on our paper work that it is supposed to be black with white siding and gables. The carport they brought it all black…completely wrong. We are requesting cancelation and full refund of $3151.34. We will never work with this company again absolutely rediculous.

  • EUGENE J

    Date: 07/23/2022

    Hi. Everything went perfectly you guys are all GREAT. The carport is perfect very high quality. And the installers did a great job they were very nice and very professional. You guys are highly recommended. THANK YOU AND GOD BLESS YOU ALL. Have a great day.

  • Deborah L

    Date: 06/24/2022

    I ordered my carport and sent a deposit. Every time I called they couldn't give me a time when my carport would be delivered. I asked them to return my calls, no calls. After 3 months, I canceled my order. Do not, repeat, do not do business with these people!

  • Joe G

    Date: 06/19/2022

    We are retired. Sold our house in the city. Bought 3 acres of land in the country. Ordered a manufactured home and moved in January. Have worked very hard making it look good. Now we need a garage for our automobiles. Already had a cement pad poured. Sent in pictures of the pad and ordered the garage. Been dealing with very nice and polite people. Hope do receive my new garage soon. Thanks for all the help.

  • Brandon M

    Date: 06/10/2022

    Awful people to deal with and just a big waste of time do yourself a favor and just buy from someone locally and who actually cares about wether you get what you paid for or not wasted 2 months of my time

  • Brandon M

    Date: 06/10/2022

    If I could give a zero I would you place the order and you pay down the money and you wait and you wait and you wait and they never bring your product and when you call oh well no we can’t tell you anything sorry lady says on phone no lead times we will just call you up you won’t know when could be 6 months could be year we don’t know and neither will you my advice don’t even waste your time go somewhere where they can actually deliver what you bought and you don’t have to wait months and months and months just a waste of your time to even bother with these people

  • Sharon S

    Date: 06/10/2022

    So happy I found Alan's Factory Outlet! Customer service was so easy to place an order with, and give a time line for our carport!

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