Reviews

Review Details

• Review fromAlex G

  Date: 11/17/2022

  I bought an engine recently. Everyone was friendly even though I called multiple times with many questions. It arrived quickly. Core department was easy to work with as well.

• Review fromJohn H

  Date: 10/28/2022

  We purchase our CVT transmissions from Go Powertrain. We've installed a lot of them and not one has come back for warranty work. We've also purchased one engine from them and it works like a brand new one should. The sales guys and the shipping department are great. Highly recommend.

• Review fromAnthony B

  Date: 08/26/2022

  We would recommend Go Powertrain to anyone who asks. Thanks for being our go to for all our transmission and engine needs.

• Review fromMuriel B

  Date: 07/25/2022

  In June 2022 I purchased a transmission for my 2015 Nissan Sentra. The transmission installers are 40 year veterans at installing transmissions and are a very reputable business and recommended Go PowerTrain. The transmission, after installation did not work properly. Shop made contact with Go Power Train who gave them several instructions. After following the instructions given by the technician at Go Power Train, the transmission still did not work. Shop filed for warranty replacement and it was denied by Go Power Train. Detailed account was provided by shop and Go Power Train then stated the it was the manufacturers problem and then began to be resistant. Would not longer provide me with any information . DO NOT TRUST THIS COMPANY
  

  Go Powertrain, LLC

  Date: 07/27/2022

  This warranty was denied due to multiple reasons none of which were Go Powertrain's fault. The shop programmed the vehicle when it does not need to be programmed. There was a packet that came with the transmission that stated exactly that. Also, the cooler MUST be replaced at install and then the system hot flushed. The shop failed to install the cooler at install. They installed the cooler after filing the claim and after the vehicle had been driven. There is a big red sticker on the unit where the cooler must be mounted at time of install. The main denial is due to failure to follow installation protocols which caused the transmission to fail. The original core has not been returned either. We will need the core back since it was not charged up front. We have $700 Go Powertrain has lost on selling this product with no core returned. We have a bad installation but if we can get the core returned we may be able to at least offset some of the money lost. We have the conversation about you understanding the shop did not replace the cooler at time of installation but then when the shop did not provide assistance we became the target. We are here to help you and there are still things we can do to assist but attacking us through every review site will not help the situation. Please reach out to us with a calm level head and see if we can assist you.
  

  Go Powertrain, LLC

  Date: 08/24/2022

  Edited to add August 24, 2022. Customer filed chargeback for original purchase. Potentially we are out the original unit, the core, and the replacement unit that we did in fact send plus the replacement units core. We are out $6900 plus! All because the shop made the mistake and damaged the first unit. Go Powertrain has worked with her the entire way. She also filed a BBB complaint in which we stated we would work with her with repair costs as long as she returned the core. Not only has she not returned the original core, but she has received a replacement unit and then she filed a chargeback.
  

  Go Powertrain, LLC

  Date: 08/31/2022

  Edited: August 31, 2022. The shop and customer have been in communication with us. The core and the defect have both been returned. We received them today. We are pleased this is moving in the right direction. We are continuing to work with the customer to get her taken care of and expect the chargeback to be resolved soon on her end.
  

  Go Powertrain, LLC

  Date: 09/20/2022

  Edited: September 20, 2022. We are pleased this has been resolved and we believe to customer and shop satisfaction. All outstanding cores / defects have been returned. As well as the product has been paid for / chargeback was reversed. We also paid out on the warranty claim in good faith.