Reviews

Review Details

• Review fromHelga R

  Date: 05/23/2023

  VERY UNPROFESSIONAL. Unpleased with their customer service, rude agents that don't even know how to access simple tenant information . Non responsive through phone or email . I've had to catch and correct them multiple times about random false charges on my ledger which they never have an explanation for . I've had mats taken from outside my door( inside hallway of apartment building) on a "cleaning day" where they sent someone to clean the outside of the property . When asked about it they told my rental is from the inside of the door an I shouldn't put my property outside the door . Upon leaving one of their rental properties I had an overpayment of $1058.00 after 3 months of me asking why it was not returned or refunded they stopped contact with me about it and charged my ledger $1058.00 THE SAME AMOUNT OF THE OVERPAYMENT with a note of " failure to give proper notice of MO" which is a huge LIE because I was month to month after my 1st year lease was up an they said the owner didn't want me to renew another month. My overpayment still has not been returned ! . HORRIBLE experience with this company since day 1! Alot of money wasted with this company ! . Not to mention I was leaving after my first year lease because there was an animal living the ceiling the whole year an I put in maintenance requests for multiple other things like the kitchen sink AND pipes were leaking bad an none of the requests were answered or fixed . This company ruined Renting for me .

  Reed Property Management

  Date: 05/24/2023

  Tenant Helga ************* is an extremely unprofessional person to have to deal with. Our company has several representatives who have taken a very large amount of time to speak with her regarding the concerns that she has.
  Helga is on government assistance and we have explained to her on several occasions that the money she is concerned about regarding an over payment is funds due back to the assistance program, not her. We are working with HUD to get her account stabalized as quickly as possible. Unfortunately, her caseworker has not yet had time to work on this project for us and so we are waiting on their response. We have advised Helga of this as our hands are tired on the matter at the current time. Waiting on Section 8.
  In addition to this, we have zero knowledge of any plumbing-related work orders at this home. These allegations of not having maintenance requests taken care of are completely false. The home passed HQS guidelines and inspection and she never reported a plumbing issue to our company.
  We also are aware of her belongings that she claims were taken from her home. These were items that Helga chose to leave outside in a common area. We are not responsible for what happens to items that are left outside of her home.
  Every phone call and email to our office is recorded and reviewed. All employees here have taken the time to speak with Helga despite her awful attitude and have worked tirelessly to assist her in every way possible.
  To be clear, zero funds are due to Helga at this time. If funds come through from the assistance program and are applied to her account and result in an over payment, those funds will then be returned to the proper party.