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Business Profile

Floor Materials

Family Flooring, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Mike D

    Date: 04/18/2023

    Family Flooring did a horrible job installing our carpet almost 2 years ago now. You can see my previous review on the "job" they did at my home. During the process Tony and Kevin told us that after a year they would come back and fix anything that was wrong with the job. Well, I called around a year when the carpet started to buckle and bubble in numerous places around our home. They may be 6, 7, 8 large area that are bubbling and buckling. I spoke with Tony over the phone. He would tell me he would call me back. Then he would tell me they didn't have anyone to do the work. Then he had one of their installers call to set up a time with me (highly unprofessional to have your workers book repair jobs-but ok). No one ever came. No one ever called. Today my wife called and spoke with Jeff. In Jeff's opinion we are "too picky". Too picky that the job was never done properly. Too picky that the entire process was a mess. Too picky that the job STILL isn't right. Too picky that we just want what we paid for and aren't getting it... Well today tops it. Jeff (the OWNER of the company) told me wife that if we REMOVE the bad reviews from the internet they would consider fixing the job... WHAT????This make no sense at all. This is absolutely extortion! DO NOT HIRE FAMILY FLOORING. EVER. Now our carpet is buckling and bubbling and we will be left to PAY MORE to have another company come and fix the issue. If Family Flooring has any respect for themselves they would at minimum offer to pay for the repairs for a reputable company to fix the job that they could not do properly the 1st, 2nd, 3rd, 4th or 5th time they tried. These guys are a joke. I wouldn't hire them to lay a welcome matte at my front door.

    Family Flooring, LLC

    Date: 04/20/2023

    I’ll make this quick and short. Job was completed and finished almost two years ago. He is not under any warrant from us. Wants something for nothing. Uses internet to try to get it.

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