Reviews

Review Details

• Review fromPaulette J

  Date: 11/16/2023

  This company is the worst I’ve had to deal with in a long time. They were contracted out to me by my home warranty. ATR came to my home on 7/11/23 to service my HVAC furnace. The guy told me they disconnected my unit and ordered some parts for repair. I gave a follow up call about a six weeks later, they said they were getting approval for my parts. I called back in about 3 weeks and got the same excuse as to why they hadn’t retuned to my home so I said this was poor business I complained about how hot it is and being without AC I asked what’s the problem so than the guy apologized and said he’ll order the parts now. I follow up in late October (now weather has changed but it’s still the furnace I’m dealing with) and they tell me they no longer service my area. I’m confused they took the money provided to them to come to my home not sure if they truly ordered the parts but the fact that they could say they no longer service my area. So I call my home warranty and I’m mad they took my service fee and want me to pay again I wait three more weeks but it’s getting cold so I call and pay the service fee again. New provider comes out and shows me the prior provider cut every wire in the furnace. This is what they call disconnect. Really ….. found out my home warranty ended there contract THEY WERE FIRED. They truly deserve no star but I’m forced to put one minimum

• Review fromMariah H

  Date: 08/15/2023

  AHS sent ATR to evaluate our AC unit. They came to our home on 6/19 and noted a bad compressor and that we needed 11 lbs of refrigerant. The total estimate was $1485.
  So many calls placed and voicemails left. We finally reached them and paid them and they gave us a date to return to our home on 7/6/23 between 11am-2pm. 2pm approaches and we don’t hear from ATR. I called the company and was told “your part did not come in, so they will not be able to come to your home today.” Why did I have to call them to find out they were not coming?
  So fast forward to the following week, we finally get a date for 7/14/23. They came out and “repaired the unit and refilled our refrigerant. A week goes by, everything is working smoothly. On 7/23/23 we noticed that the upstairs was feeling awfully warm again and the thermostat began to read 80 degrees although set to a much lower temperature. A few more days go by, and my husband visualized what appeared to be frost along the hose attached to the AC. We assumed that the refrigerant had leaked out based on research. This company came to our home less than 2 weeks ago to “repair” our unit.
  After multiple calls, ATR finally reaches out and gives us a date for a return for an evaluation on 8/7/23. They NOW say that the motor is bad. They “order” the part and schedule a return for 8/11/23 between 11am-2pm. I received a text at 1:28 pm saying the technician was sick and could not make it. Although I was upset, I tried to be understanding. So they gave us another date for today, 8/15/23 between 11am-2pm. Well, as I expected, we received a text at 12:18 pm stating the technician was sick again and could not make it. We’ve already paid $1485 and still don’t have a repaired AC. Did I mention I have 3 small children and it’s the peak of the summer heat? I have never worked with a more unprofessional and disorganized company in my life!
  We’ve gone through this and are still without AC almost 2 months later. This company needs to be shut down!