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Business Profile

Moving Companies

Big Ben's Moving & Storage

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Big Ben's Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

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Big Ben's Moving & Storage has 2 locations, listed below.

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    • Big Ben's Moving & Storage

      1944 Centennial Dr St George, UT 84770-4791

    • Big Ben's Moving & Storage

      1775 S East Bay Blvd Provo, UT 84606-6115

    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Kathleen H

      Date: 10/04/2022

      I used ******* on the recommendation of a friend. We are building a new home and had to put our furniture in storage. In April our contract was for $169 per unit (we are using 3 units). They increased the price to $189 in July, a 13% increase. Then in September they said they were requiring all the units to have insurance and charged me $15 per unit per month (outlandishly high price). I purchased renters insurance for $10/mo. and they agreed to give me a $45 credit on the next month instead of removing the $45 charge. Then in October they increased the price again to $209 per unit, a $20 increase. That means in six months they have increased the price by almost 25%. Last I looked inflation was running at 8.2%. And there was no notification of the latest price increase until we saw in on our bill. It was done unilaterally. I have also been informed that it will probably increase again before my new home is finished.It was explained to me that when demand for the units increases the price per unit increases. I then asked if demand lessened would my price per unit decrease and the response is that is not how the pricing model they use works. In other words, it can increase your price but not decrease it.Once this company has your furniture and they realize you have to leave it in storage they just increase the price knowing you are helpless. I would recommend finding another company, one that will sign a contract for the designated period of time at a price for the length of the contract. ******* Moving and Storage has not behaved reputably.

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