Reviews

This profile includes reviews for Mountain America Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mountain America Federal Credit Union has 130 locations, listed below.

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  Mountain America Federal Credit Union

  9800 S Monroe St Sandy, UT 84070-4419

  
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  Mountain America Federal Credit Union

  2627 W 4700 S Taylorsville, UT 84129-1805

  
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  Mountain America Federal Credit Union

  455 40th St Ogden, UT 84403-1827

  
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  Mountain America Federal Credit Union

  955 W Antelope Dr Layton, UT 84041-1634

  
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  Mountain America Federal Credit Union

  1849 S 500 W Woods Cross, UT 84010-7468

  

Review Details

• Review fromMadison R

  Date: 05/15/2025

  Didnt report fraud, let someone take ***** dollars out of my account and now saying I have to pay it back. Police reports show I didnt do it but they basically told me and my husband to f*** off and we are responsible. Without permission the took all my husbands money and transferred it to the ***** dollar debt and continue to not work with us

• Review fromLogan W

  Date: 05/01/2025

  The only bank account *** had my whole life. I was a big supporter of ****. Until i lost my job, got behind, and **** did nothing to help. They restricted access to my account, took any money that i could deposit and applied it to loans with out my permission. After now being caught up, my line of credit was unfortunately charged off cause i was unemployed for so long and could not catch up. Now that everything on my account is caught up, i still wont be able to personally access my account until that line of credit is paid off even though they sold it to a collection agency and i cannot pay them directly. This bank does not help people. even if youve been a customer for 25+ years. Good luck!

• Review fromDon D

  Date: 03/31/2025

  We recently reapplied for a HELOC through the local MACU in **********, ****. We had applied in January, and the underwriter then offered us a scenario that would pay off our high interest credit debt. However, the loan officer informed us that we only had a few hours to provide remaining documentation, which we were unable to do. The loan officer assured us that we could reapply and all our information would be transferred over. We reapplied last month and were told by the loan officer that the previous offer could not be honored, as the previous loan officer and underwriter "must have missed something". Their "counter-offer" (Note: This would've been a counter to their own previous offer) would've required us to pay off our lowest interest/payment amount solar loan first, leaving very little to pay off higher interest debt, and they would've also required us to bring additional funds to closing (which the previous offer didn't require).All in all, we are extremely dissatisfied with the lack of professionalism and integrity shown by **** in handling our loan application.

• Review fromJohn T

  Date: 03/19/2025

  I was very excited to see an18 mo 5% Cd at ****. I opened an account online and was rejected. A *** called and said he was confused why he was sent the rejected application. I asked if it could be that we have a freeze on our account and he suggested we unfreeze (equifax) he went through all of the steps I already did online. We had to take live identity photos to confirm. Mine worked but my husbands would not. *** suggested making the ap for just myself and add my husband later. You need to fund account with $1 from only a debit card which they charge a $3.99 fee. *** said to avoid fee ai should fund from external bank. My husband tried to open account he is 75 & almost deaf. His application failed also. Had to speak with *** to set up account. Had the same problem with linking accounts. Finally, got one bank linked but after a transfer it would reject the transaction. We called the bank. My husband is almost deaf and not computer savvy and I do all of our online banking. We called for help and the *** would not allow me to talk in the background to tell my husband what they were asking or to explain things to him. There is no place to designate a second ****** online and we live 30 miles outside of **** but are 300 hundred miles from a physical bank. The only way they will allow me to speak on my husbands behalf is to appear in ****** at one of their banks. This was after we asked to speak to a supervisor. They said they would try to give a call back in a couple of days to resolve the issue. We are both very upset with this process. All of our other banks have always allowed me to represent my husband on these issues. I am now looking into filing a complaint with American Disability Act which they are clearly in violation.

• Review fromPaula S

  Date: 03/10/2025

  Mountain America Credit Union could not find a solution to verify my identity with their AI system so that I could open an account with their bank. I was informed that I physically need to apply within. This bank is in **** and I am in *******. I guess they don't want my business! There needs to be a solution to this. Can anyone assist me in opening an account?***** *.

• Review fromAngely R

  Date: 03/05/2025

  En octubre 31 2024, mi carro lo **** en una financiera capital auto loan, fui al mountain Amrica para que la seorita ***** ******* me asesor para financiarlo y **** cometi el error mand el cheque a ************ donde aceptaron mi cheque he tirado todos estos ltimos meses en ver qu puedo hacer debido a que el mountain no me busca no me llama y cuando los busco y les dijo que me est afectando esto a mi crdito por tener el carro doble crdito ellos solo dicen que tengo que tener paciencia y la verdad ya casi 5 meses y me hablado el manager de irme y ******** pero ellos no hacen nada solo hacen que tengo que pagar porque la ** ******** en esto soy yo y no me ayudan y enserio no quiero tener ** que estar pagando y nada que solucionan ellos no son buenos asesores si no que solo por perjudicar

• Review fromBrookes R

  Date: 03/01/2025

  Borrowed ****** dollars in oct 2018. 4.25%. I was at a 4 percent interest rate but because I went 72 months on my car they increased it to 4.24. Thats what my original contract states. I received a call from ******* stating I had disputed my auto loan 13 times due to transunion showing me at an 15% interest rate. Each time they stated it was resolved. I did a 3 month hardship deferral and 9 **** pays and never been more than 30 days late. Every month it states paid as agreed. Now my contract states 83 payments in 83 months. I dont know why they dont understand when you **** a payment you still only pay 72 months. Not 73. They claim you do. I have been paying for the car for 6 years 8 months and they claim I have another 22 payments. Makes no sense. Thats 9 years and an extra 3 thousand dollars in interest. I was advised at this point to contact ****. The credit reporting companies ******* and transunion have both advised me that it is that time. They both sent me every report for the last 6 years. Im disabled and this is very difficult for me.

• Review fromAlaina D

  Date: 10/30/2024

  So tired of having to get approval to use my card when I want to spend my money

• Review fromRonda P

  Date: 09/04/2024

  Would rate them with a negative number if possible!!!!!. We have had a business account here for over 15 years. We had 3 check that were printed with our account number and someone else's name on them hit our account. The amount of $27,000 was removed from our account. I noticed the evening of the day after they "posted " to our account . I called the **************** first thing the next business day and was told money would be in my account with in 24 hours. the following Monday I had to call them and was told that the associates that had told me 24 hrs were wrong and it would take up to 10 days to see the money . I have been on the phone multiple times every day since the 23rd and every time I am told something else. On Sept 3, I get a call from the ********** informing me that I didnt file my dispute for the fraud charges with in the 24 hr time frame so my claim is denied and I am out the money that was clearly taken by fraudulent checks.All i got was " I am so sorry and I know how you feel"

• Review fromJanelly L

  Date: 08/02/2024

  I went through a horrible experience with this bank after i called them to file fraud and file to get my money back and filed a police report they did nothing and denied me getting my money back ! the best thing they could tell me was we appreciate your business! I have bills to pay that was my hard earned money !!!