Reviews

This profile includes reviews for Select Portfolio Servicing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Select Portfolio Servicing, Inc. has 11 locations, listed below.

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  Select Portfolio Servicing, Inc.

  3217 S Decker Lake Dr Salt Lake Cty, UT 84119-3284

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  Select Portfolio Servicing Inc.

  PO Box 53077 Jacksonville, FL 32201

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  Select Portfolio Servicing Inc.

  10401 Deerwood Park Blvd Bldg 2 Jacksonville, FL 32256-5007

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  Select Portfolio Servicing

  PO Box 2967 Phoenix, AZ 85062-2967

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  Select Portfolio Servicing, Inc.

  PO Box 65250 Salt Lake City, UT 84165-0250

Review Details

• Review fromBob L

  Date: 03/24/2023

  we were sold to these scammers and fell behind due to the covid pandemic because my spouse is a medical provider. during this time we were in contact with them and they referred us to a federally funded program to assist us with the arrears. whiles being approved by the program SPS will not respond to the agency who is going to help us but instead decides to foreclose on our house. NOT LEGAL.

• Review fromCarlisa D

  Date: 03/22/2023

  I got my mortgage sold to SPS, you end up paying more interest than the loan amount. When you call customer service you get nothing but run around and nothing is straight forward. They removed my mortgage from credit report so my rating wasn't as high as it could be. They did this without telling me. When I called I was told it was due to my bankruptcy - ten yrs ago- and that I would have to go thru a lawyer file a form to get my mortgage back on my report. I have never missed a payment and have always paid early. Yet I get screwed over. Nothing we can do SPS representative says. Wow thanks alot.

• Review fromWilliam B

  Date: 03/22/2023

  My mortgage was sold to them. I'm currently serving my country overseas in the army. They will not except my debit card on the first of the month. I have to pay them using my checking account and by the 27th. My bills were organized with my previous lender and I didn't have to be occupied with my day and calling to make a payment. It was on the 1st. I already have other bills automatically on the 15th. It's stressful over hear in ***************.

• Review fromKecia S

  Date: 03/20/2023

  For a company that "collects mortgage payments" this is an unprofessional company where the Relationship Manager or person sitting in front a computer with the TV in the background reading a script. Yesterday, I was forced to pay $15 fee to collect/do their job for payments after the 10th of the month. Of course this is no where on their website! TOTALLY FECKLESS!

• Review fromDolls C

  Date: 03/02/2023

  This company is a disaster waiting to happen. Whoever invented this company should be put to shame. Miss guided information as what is needed for insurances escrow accounts or payoffs. The people who are in customer service or relationship personal only do one thing collect and have no prior knowledge in dealing with a mortgage transfer to their company.. Thus without any request by payee holder of mortgage note. They made me payoff my loan note which was not due till October ******************************************************* I could continue paying escrow only since principal had been paid out. I contacted so many so call supervisors and each one a different story. Nothing was recorded as apparently it is never done even if you press key on phone. So nothing is recorded there is not a thing typed on computer as to what happen that day. So what happens a long dragged out conversation as it never happened even if it was a supervisor. If you can get out of this company do so.

• Review fromTia A

  Date: 02/25/2023

  Unfortunately my mortgage of 20 years was sold to this company without my consent. They are rapidly increasing my monthly mortgage payments by ridiculous rates to make it hard to make payments. They cap mortgage interest at 10%! That is very high and not the norm. I want to go back to my lender of 20 years when I never missed a payment, and now with this company they make it challenging to make payments.

• Review fromKarri C

  Date: 02/20/2023

  Loan processing fees on EVERY PAYMENT - what a nightmare.My loan was recently transferred from ***** Fargo to SPS. It took over 2 months for SPS to get my information in the system so that I could log into my online account. I called several times and they couldn't guarantee that I wouldn't be charged additional interest or fees as a result of being unable to pay down outstanding principal on my loan or by my due date (basic questions that any loan officer should know!).But, here's the biggest issue: SPS charges a $15 processing fee on EVERY PAYMENT. The only way to get around this is to to mail a physical check or set up autopay. The option to mail a physical check is laughable and I'm not even going to entertain that with a response. The option to set up autopay fails to consider timing of banking transactions (i.e. if it is a banking holiday my paycheck may not have deposited yet, and therefore I would need to make the payment on a different date instead). Also autopay does not allow me to make one-time additional payments when I am able (i.e. additional payment to principal or escrow) WITHOUT INCURRING A PROCESSING FEE.I have outstanding credit and no late payments in my entire loan history. I've never had a loan company hold my hand and tell me I need to set up autopay so that they can trust that I will pay on time, or else be charged with service fees for every payment transaction.Please, ***** Fargo, buy my loan back! SPS is a terrible company.

• Review fromMichael G

  Date: 02/14/2023

  My loan was transferred to SPS from ***** Fargo. I am now being charged Servicing fees I was not paying previously on my mortgage. The extra processing fees each month are wrong. I picked my previous lender because of the services they offered. These services have now changed due to a transfer I had zero say in. Not Happy! -*******

• Review fromAnita J

  Date: 02/08/2023

  Horrible company I've tried several times to contact the unbusman department can't get anyone on the phone. They tell you leave a message which no one returns your call. This company communication sucks

• Review fromLauren K

  Date: 02/03/2023

  If you are buying a home and you find out that your mortgage is being serviced by SPS, RUN! I would take a higher interest rate than deal with this company. I have been in a never ending battle with SPS over a home I sold in July of 2021. This is part of an Estate and the exact amount requested on the payoff statement was sent in at closing by the title company prior to that payoff statement expiring. I have been told by their customer service department that they did not receive the check until a month after the closing date (their records indicate that they received the check 2 days after closing). Their system had automatically set up for taxes to be paid one day after they received the payoff check and therefore put a balance on the account. For anyone (SPS) who doesn't know, taxes are paid at closing by the seller and buyer for the time frame that each is in the house during the tax timeframe. SPS was refunded the tax amount by the city and therefore should have been able to close the account. BUT WAIT! Their departments do not communicate, so they sent an Escrow check when they should not have. I have been told by a customer service manager (*****) that it is my fault for not paying mortgage payments after I sold the house. I have gone through 3 reviews and the review team cannot write a proper letter, but will then use that letter to justify their next letter. I am just bewildered by the lack of common sense, intelligence, and inability to correct this issue in a timely manner. The BBB has given this company an A+ rating, but that rating does not include the countless other reviews like mine that show this company's shady business practices.