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Important information

• Additional Info:

  According to company policy, all Vivint sales representatives and installation technicians are required to wear an identification badge that has (a) their full name, (b) a photograph, and (c) a unique identification number that can be used to look up the individual on the Vivint website.
• Government Actions:

  Government Action: BBB reports on known government actions involving business’ marketplace conduct:

  State of Arizona vs. Vivint, Inc.
  On March 11, 2022 Vivint, Inc. entered into a Consent Judgement with the Arizona Attorney Generals Office. The Judgement settles allegations that the business made false representations to induce consumers to sign a contract with Vivint. Under the consent judgment that is pending court approval, Vivint will pay $75,000 for restitution to Arizona consumers. The consent judgment also requires Vivint to pay an additional $285,000 in civil penalties and $40,000 in costs and attorney’s fees. Vivint also must refrain from making false representations to consumers, particularly regarding the contract terms or its relationship with another home security company. In addition, when a consumer extends a contract over the phone, Vivint must provide the consumer a contract (electronically or otherwise) to sign or electronically acknowledge the extension. The Judgement was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law. For more details go to https://www.azag.gov/sites/default/files/docs/press-releases/2022/settlements/Vivint_Consent_Judgment_Signed.pdf

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