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Business Profile

Drop Shipper Mailing Services

International Bridge

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drop Shipper Mailing Services.

Reviews

This profile includes reviews for International Bridge's headquarters and its corporate-owned locations. To view all corporate locations, see

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International Bridge has 2 locations, listed below.

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    • International Bridge

      5152 Edgewood Dr Ste 250 Provo, UT 84604

    • International Bridge

      5152 Edgewood Dr Ste 250 Provo, UT 84604-5687

    Customer Review Ratings

    3.43

    Average of 16 Customer Reviews

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    Review Details

    • eline f

      Date: 12/22/2022

      it's sometimes is frustrating when a parcel is in between different shippers and "disappears" for quite some time, but you just have to be patient. when I reached out to this company, they responded immediately and promised me to keep me updated. so they did. they got back with me, and their customer service is very friendly, to the point, and do not keep you waiting in the dark. My shipping experience is that the handing over of the parcels take quite some time, but my customer service experience with them is outstanding! thank you for keeping me informed and handling my case with attention and care!

      International Bridge

      Date: 12/27/2022

      Thank you very much for taking time to write your kind works on BBB. I'm so sorry for the delay for your package, but thank you for understanding and being patient with us. We will keep working hard for our management, operation, and customer service. Our goal is to make all customers happy. Thank you again!

    • MELINDA L

      Date: 12/22/2022

      ordered something in mid November. was told I would receive it by 12/15. It is now December 22. My package tracking shows it has been sitting in the same spot for 12 days. I contacted their customer service after *********************************************************************************************************************************** Never heard from them again. This was a Christmas present. I see lots of apology notes on previous reviews. I don't want an apology: I want my order to arrive when promised.

      International Bridge

      Date: 12/27/2022

      I'm very sorry for the delay. Amazon gave your package to ** on December 6th, and we shipped it to ****** very next day. We processed your package in our ****** warehouse on 10th, and we handed it over to the **** who makes a final delivery. Unfortunately, it was stuck at our warehouse for a couple of days and at the **** facility even more because of Holiday season's high volume. Also, I'm so sorry that our customer service agent didn't give you the updated information. Our record shows our customer service agent, **************, is the one who received your inquiry. She should have updated you about your package. According to the tracking, your package was picked up on December 24th, and we are hoping you received it on time.Please accept for our apology for the delay and our customer service. We will work hard to improve our service.

    • Marlaine C

      Date: 12/17/2022

      Great customer service. Even with all the chaos of the Holidays great service

      International Bridge

      Date: 12/27/2022

      Thank you so much for taking time to write your kind words, ********! it is wonderful to hear from our customers like you. As you know holiday season is hard to keep everything on time, but our company all try our best to see our customer's smile. We will keep working hard for our management, operation, and customer service. Thank you again!

    • Maverick Y.

      Date: 12/06/2022

      Terrible company for handling high value items. Item gets scanned that it leaves a "ParcelPool" facility then dissappears. **** can't help and IB customer service is yet to get back to me.

      International Bridge

      Date: 12/09/2022

      Dear ********, Thank you for leaving your feedback. We understand your concerns about our service and wanted to take this opportunity to explain. According to our system, the package was tendered to the **** facility in **************************** on 12/2 but is yet to be processed by them. They are trying to move as many parcels as they can but due to limited transportation availability, it can be more difficult to accomplish. **** is trying to keep us updated on their movement as a daily chain of communication was set up. Once **** process the item, we should see the updated scans. As soon as that happens, our CS team will reach out to you directly to keep you informed.International Bridge strives to offer excellent customer service. Each of our customers is a valued part of our operation and should be treated as such. We hope this helps clear things up and we look forward to providing a quality experience in the future.Thank you.

    • Tara A

      Date: 11/29/2022

      Great customer service, I sent an email inquiring about my Package and was assisted and update by *********************** until my Package arrived.

      International Bridge

      Date: 12/09/2022

      Thank you so much for your kind words, ****. We really appreciate you taking the time to share your experience with us and we agree, ***** is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to assisting you again in the future!

    • Wayne R

      Date: 07/30/2022

      The mishandling of my package costed me my time and patience. I recieved other orders purchased the same day as the package handled by International Bridge except they were handled by a different shipping partner of Amazon. The other orders were delievered in the time frame standard shipping promises.It is now way passed the expected delivery date AND passed the revised late-delivery date. My package has not moved or changed in status despite the "minor delay" the customer service team at ********************** described to me. This "minor delay" has become a MAJOR problem for me.I've paid for standard shipping yet their "standard" doesen't meet the meaning that other shipping businesses uphold.

      International Bridge

      Date: 08/01/2022

      Dear Customer,Let me start by saying how terribly sorry I am to see this happen and look into the issue personally. I see that the shipment with your parcel arrived in ****** today and that our team is working on processing it today. This means you should expect to receive your parcel within the next couple of days, and you can follow for a precise ETA on usps.com or by reaching out to us directly. We sincerely apologize for any inconvenience you may have experienced due to this shipment delay. At International Bridge, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable. Im confident your next experience with us will be up to your expectations.If you would like to discuss the issue further, our customer support team is here for you. Do not hesitate to reach out and let us know how we can make things right.

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