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Business Profile

Vitamins and Supplements

Yu, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Lauren K

    Date: 02/20/2025

    I am new to trying this product, being 'influenced' by an affiliate and wanted to give a chance for my personal needs. What initially concerns me is that there is no business contact information, ie: office location, telephone numbers, live chat, hours.... NOTHING!!! I'm sure the thousands in sales ***** me but overall how is it that a company doesn't provide public knowledge information to the public? I've tried many avenues and am feeling leery of this company.

    Yu, LLC

    Date: 02/21/2025

    We understand the concern. We strive to provide customers with an easy way to reach out to us on our website, **************************, under the "contact us" tab; however, moving forward we will update our contact information and hours on the web to ensure there's a positive change.

  • Sandra K

    Date: 08/07/2024

    Their policy is money back guarantee. They received a partial month of product back plus an unopened month of product but yet after weeks of emails will only give me credit for one month. They want to know if I took a pic of inside of box to prove what was in there. No I did but and WhY would I do that? Their instruction was to put both order numbers on outside of box which I did. Agsin they want proof of that. My goodness this is ridiculous and they owe me $156. Please help me get my money back.

    Yu, LLC

    Date: 08/10/2024

    Thank you for your feedback. We strive to provide excellent service, and I want to clarify the situation regarding your return.We acknowledge that we received a partial return of your products and immediately issued a refund for the three items we received. After you informed us that you intended to return six items, our returns team conducted a thorough review, including checking our camera footage, which confirmed that only three items were in the box.To address your concerns, we offered store credit for the remaining items, which you chose not to accept. However, in the interest of customer satisfaction, we went ahead and processed a full refund for the entire order, despite not receiving all the items.We value your business and hope this resolution meets your expectations. If you have any further questions or concerns, please feel free to reach out.

Yu, LLC is NOT a BBB Accredited Business.

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