Reviews

Review Details

• Review fromShane A

  Date: 01/18/2023

  **** at Delta Team Taxtical was AWESOME helping me out with a problem with my order.
  

  DeltaTeamTactical.com

  Date: 01/20/2023

  Thank you for taking the time to reach out to leave your feedback! It was no problem getting that order validated for you so we could get it restored so we could ************** out. Thank you for your assistance in that validation process as it makes it so much easier when the customer is willing to help out when there is an issue. Stay safe and have a great day!

• Review fromJarren N

  Date: 01/13/2023

  At first I was skeptical because of the reviews but I figured "hey let's give it a go". As stated in other reviews It did take a bit longer than I'd hoped to have my order shipped, but **** over at DTT made sure my order was still fulfilled in enough time to receive and assemble before gifting it to a relative. If your a very impatient person and are willing to pay other companies over priced premiums DTT may not be for you, but if you are understanding in the fact that it is a rather small business fulfilling tons of orders on products so cheap idk how they make a profit it's a great place to get a quality firearm kit. Thanks DTT and thanks again ****
  

  DeltaTeamTactical.com

  Date: 01/20/2023

  We appreciate you taking the time to leave your feedback regarding your experience with our company. We are very pleased to hear that we were able to get your order rushed a bit as it was falling behind and that it arrived in time to gift to your relative. We sincerely appreciate your business and hope to have you back again soon. Stay safe and have a great day!

• Review fromAaron S

  Date: 01/13/2023

  Helped me out real quick and wont let BS get thought didnt even try but they called it
  

  DeltaTeamTactical.com

  Date: 01/20/2023

  Thank you for taking the time to reach out with your feedback regarding your experience with our company. I'd like to thank you personally for your assistance with the validation process as we were having trouble verifying some of the info. We take our customer's information very seriously and always do our best to ensure the orders are valid when something is amiss. Your assistance with the validation process makes our jobs much easier and allows us to proceed with the order process with the least amount of delays possible. Thank you again for your business and have a great day!

• Review fromwilliam k

  Date: 01/12/2023

  Stay away! I have ordered from DTT in the past didn't have any issues. Placed an order back on 12/5/2022. Response back was everything in stock could take up to 5-days to ship. I received my order 12/28.2022 the order was incomplete, missing two items and another was not what I ordered. Upon receiving the order I immediately tried calling and emailed with pictures as stated on their website. I have placed over twelve phone calls and at least **** emails. Its a shame company's are doing business like this in *****************. A true disappointment! *******
  

  DeltaTeamTactical.com

  Date: 01/20/2023

  Thank you for reaching out with your feedback regarding your experience. We apologize for the delays as it does look like this order didn't ship until BUSINESS day 10 of the 1-8 day shipping estimate and there were 2 missing items due to a new warehouse employee picking the order. We have added quite a few new employees to try to keep up with the increased demand at this time and they are bound to make mistakes as it is a learning process for sure. We appreciate your patience as we got the missing parts order shipped out as quickly as possible. Stay safe and we hope to have you back again soon!

• Review fromZac W

  Date: 01/10/2023

  This company is garbage. Do not order from them. They carry nothing and place orders from other companies once they receive your order. Seems they carry nothing in-house. I placed an order for two products on 12/24 that shouldnt have been a problem to ship. I understand that it was Christmas Eve and even with New Years coming up, I knew a delay may happen, but the only email I received was a confirmation and a link to their tracking (you have to download a whole @** app just to track your order) that only tells me that there was an order placed. No label made, no-pick up, no estimate, nothing. Ive tried calling several times and emailing their customer service. No response. Oh, and for the person at this company that looks over these reviews, thats Business Day ****************************************************** 1-4 days. I dont even want it anymore. Im going with another company. You can see my customer service email about a cancellation, send me an RMA number for whenever I DO receive the order, or take it up with my bank once I submit the dispute case. ????
  

  DeltaTeamTactical.com

  Date: 01/20/2023

  We appreciate you reaching out with your feedback. We completely understand the frustration as this was a small parts order that should have shipped out much quicker and within the provided shipping estimate. We really don't have an excuse other than the holiday rush and a covid outbreak that severely impacted our warehouse. We were able to get the order cancelled and refunded in full per the customer request on the 10th. Thank you again for reaching out and we hope to have a chance to redeem ourselves in the future. Have a great day!

• Review fromRonald D

  Date: 01/07/2023

  This place is a total joke. Has been over a month and still no package from them. Send emails and get no response. At this point send me my order or get me my money back.
  

  DeltaTeamTactical.com

  Date: 01/20/2023

  Thank you for reaching out with your feedback. It looks like we got this order shipped out but it was indeed well outside the shipping timeframe provided at the time the order was placed. We have had some issues we are correcting in the warehouse and appreciate your patience as we worked on getting the order shipped out. We thank you again for your business and hope to have you back again soon so we can have an opportunity to redeem ourselves. Have a great day!

• Review fromTroy D

  Date: 01/06/2023

  They responded to my email ticket within 45 minutes and did so very pleasantly.
  

  DeltaTeamTactical.com

  Date: 01/20/2023

  Thank you for taking the time to reach out with your feedback. It was no problem getting that order cancelled and the charge voided so you could re order the correct items. We sincerely appreciate your business and hope to have you back again soon. Have a great day!

• Review fromMike B.

  Date: 01/06/2023

  My wife placed a $789 order in November 2022, we have received one email stating that the order would be shipped in approximately 2 weeks and that was 4 weeks ago. We have sent numerous emails with no response and have made a dozen phone calls with a recording that says no customer service representatives are available I have purchased from them before and everything was perfect. Not very happy and looking to pursue this further.
  

  DeltaTeamTactical.com

  Date: 01/20/2023

  Thank you for reaching out to leave your feedback. It looks like the serialized portion of this order was shipped to the customer's FFL. Once that was picked up by the customer, a chargeback was filed with the bank so the remaining order was cancelled at that time. We have contacted the customer to get the order serialized item returned or an invoice paid as they are now in possession of an illegally obtained firearm. We look forward to getting this resolved as quickly as possible. Stay safe and have a great day!

• Review fromMark W

  Date: 01/05/2023

  I placed order with delta team tactical December 20th. My shipping time is out of their stated parameters. Ive called and emailed with no live response just auto generated replies. Terrible customer service with multiple phone numbers that just give you the runaround with no answers.
  

  DeltaTeamTactical.com

  Date: 01/20/2023

  Thank you for taking the time to reach out with your feedback. It does indeed look like we were slightly behind of schedule on this order as it shipped out on BUSINESS day 10 of the 1-8 day shipping estimate. We are doing our best to keep up with the shipping ESTIMATES. We appreciate your business and hope to have you back again soon so we have a chance to redeem ourselves. Stay safe and have a great day!

• Review fromRuben B

  Date: 01/04/2023

  Can I get an update on my order I have only got a email saying its processing I have heard a lot of negative things online I just hope none of it is true.
  

  DeltaTeamTactical.com

  Date: 01/20/2023

  Thank you for reaching out with your feedback. The issue/delay on this order was a direct result of the *** ban put in place the day after this order was placed which prevented us from legally shipping this order. We went ahead and cancelled the order and issued a full refund. We appreciate your understanding as we feel this ban was in direct violation of our 2nd amendment rights and has impacted our company severely in a negative way. Stay safe and have a great day!