Reviews

Review Details

• Review fromRick P

  Date: 05/21/2025

  ******** customer service grill was bought as a gift delivery company left in the rain saturating the box. **************** said take a video of product and would review. After review emailed saying nothing wrong with product. Told that have numerous delivery issues but still use them Said not their issue. Never buy or recommend.

• Review fromGregory B

  Date: 05/20/2025

  I purchased a Blackstone 22" two burner tabletop in September of 2023. I have used the grill only four times since purchase and the left gas valve is already in need of replacement. Gas flow is spotty at best. I cleaned the valve and ran compressed air through it, but at best a low flame. I will not purchase a Blackstone again.
  

  Blackstone Products

  Date: 05/21/2025

  We are sorry to hear your unit is not getting proper gas flow! That is something we would love to assist you with, even if you are outside of your parts warranty. Please feel free to contact our customer support at ******************************** if you ever have any questions or concerns regarding your unit. We will have one of our support representatives contact you regarding this issue, since there seems to be no prior correspondence.

• Review fromSherry H

  Date: 05/19/2025

  Horrible customer service I attempted to clean my 10 mo old griddle after winter and rainy season and it stayed completely rusted. I wrote in and sent pictures and was given a pre typed response on taking better care of the griddle. The griddle was seasoned and cared for with only Blackstone products and seasoned before storing under an awning. If you cant keep your grill inside for the winter and live where there is a lot of rain DONT do it! Worst customer service *** ever dealt with. If you call that dealing with anything. It was under warranty.
  

  Blackstone Products

  Date: 05/20/2025

  We are so sorry that your griddle plate rusted! This is a normal reaction when the steel griddle top interacts with water and/or oxygen. Since your seasoning layers will dry out over time, even a unit that was properly cared for and seasoned can rust over a period of storage. I see that your representative had offered to assist you in recovering the griddle plate, as the rust is removable. Once that is cleaned and reseasoned, your unit will be ready for you to continue cooking on. You will be receiving a follow-up in your warranty ticket with more tips and tricks for recovering your top and limiting future rust.

• Review fromAndy H

  Date: 05/12/2025

  Dont need stickers on the metal. Spent hours cleaning off the stickers for advertising. Not needed nor does it add value to the sell. Delivered on deck ready to fire up is a what we are paying for.
  

  Blackstone Products

  Date: 05/13/2025

  Hello, and thank you for leaving a review. We are sorry that the sticker left a residue, it isn't meant to do that. The stickers should easily come off, but if they don't, warming it up a little bit can make it easier to remove. There was likely just a little too much adhesive applied. If you notice any other issues or any residue that won't come off, please feel free to contact us directly at ********************************* You can submit photos of the problem and our team would be happy to replace the piece under your warranty.

• Review fromKen H

  Date: 03/31/2025

  I've been a loyal Blackstone fan for years, and this recent experience just reminded me why. A tree literally fell on our 28" griddle, and I was sure it was done for. But after clearing away the mess and setting it upright, I was amazedit fired right up like nothing happened! All we need is a new cover. These things are built like tanks. Truly top-notch quality that can take a serious beating and keep on grilling!

• Review fromRichard R

  Date: 02/28/2025

  I had a problem with my pellet grill on my model 2020. I contacted Blackstones Customer Support, They helped me work through the problems by sending replacement parts when needed. **************** representative ***** was excellent.
  

  Blackstone Products

  Date: 03/03/2025

  Thank you for taking the time to leave a review here. We are pleased to hear our agent was able to help get this resolved. We hope you continue to enjoy using your Blackstone!

• Review fromAlan F

  Date: 09/21/2024

  Bought a Blackstone pizza oven and the ignitor doesn't work. I tried everything the manual said to do still nothing. I reached out to the "lack of customer service" department at ********************** and it took five days to receive a generic email that was one big excuse about people going back to school and the company being short staffed. No solution offered. I replied asking for help per their instructions in the generic email and still no response. They did email a survey asking how they did. I am sure they will not like that reply since they have done less than nothing. People, look elsewhere for your cooking equipment and accessories since these are junk and the company is a joke.

• Review fromPeggy M

  Date: 08/28/2024

  DON'T BUY! **************** is atrocious. You can contact them over and over with issues and they won't reply. I was shipped a griddle with missing parts and it was dented and they are ghosting me. Just buy another brand with a better reputation and better customer service.
  

  Blackstone Products

  Date: 08/29/2024

  We are so sorry to hear that it has been difficult to reach us! Typically, we try to respond to emails within two business days. We were able to find your original request, it looks like it was sent to our sales department rather than customer support. 
  
  You should be receiving a follow up from our customer support team regarding your warranty claim in the next 24hrs. We look forward to hearing from you.

• Review fromDonald T

  Date: 08/27/2024

  horrible customer service I spent over ***************** a pizza oven in the big ******** with all the drawers, Bells and *********** came in the box opened it up to put it together And a big square piece of metal was Bent really bad contacted them via chat. They told me they could send me another one, but it was back orders. Just bend the metal back on the one I had really, really? I pay $2000 and you want me to use bent metal? Then I wanted to send it back. They said I'd have to pay for all the shipping be. Ware, I won't buy black Stone. Ever again.
  

  Blackstone Products

  Date: 08/29/2024

  We are so sorry to hear about how that arrived! It looks like this has since been resolved. If you still have concerns or other questions, please feel free to continue to respond in your warranty ticket.
  
  We look forward to hearing from you!

• Review fromColette P

  Date: 08/27/2024

  I have two black stone grills one is an e griddle. When purchased the griddle was so warped you couldn't cook on it. Called black stone. They send me a new one. The new one will not even turn on. They decided to send me another new one and then cancelled it because they had already replaced it. So called them again. They basically told me I didn't know how to run it. Well it still doesn't turn on. Even the pretty orange lights don't come on. Am getting no where with customer service. I am so done with them. Bought because i wanted a two burn e griddle. Please don't buy these. They only want to help you once. So I am out a lot of money. Was suppose to be a great birthday present. And it's a bomb. And don't ever send me and e-mail from customer service that says here is a helpful little video I took. Doesn't make mine work. And I feel like your calling me a lair! I cooked on the warped one serval times because they said it would make the metal flatten out! Shame on you. Even offered to bring it back to there place of business so they could check it out. They are not equipped for that kind of walk in! Shame on you!
  

  Blackstone Products

  Date: 08/29/2024

  We are so sorry to hear about that! It looks like your warranty claim is still open and under review. We had provided videos to further help troubleshoot the issues you were having with the new unit. You should be receiving a response to your most recent reply in the next ***** hours.
  
  We look forward to getting this resolved for you.