Reviews

Review Details

• Review fromJanet B

  Date: 03/31/2025

  This company called and claimed to be integrated with our Electronic Health Record software and said that they have been partners for years. They said, "I am sure you have heard of our partnership." I set up an online meeting to discuss their product as they claimed to be integrated with our health record multiple times. The sales *** was very aggressive and pushing for the sales after I politely declined multiple times. He took more time in the meeting than was originally planned. He referred to our software (that they supposedly were partners with) by the wrong name multiple times. This sales tactic is very misleading. Our ************************************** had never heard of them and said that it would not work and was not integrated.

  Weave

  Date: 05/06/2025

  We're so sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the kind of interaction we aim to provide, and we take these concerns seriouslyespecially around miscommunication regarding integrations and **************** be happy to look into this further to ensure it's properly addressed. If you're open to it, please reach out to us directly at ******************************** so we can investigate the situation more thoroughly.Thank you again for your feedback, and we hope to make this right.

• Review fromTina H

  Date: 03/19/2025

  Do NOT use this company. We have tried on 2 separate occasions to use Weave for our business phones. The first time we had such horrible customer service we had to change ************ 2024, someone from Weave reached out and asked if we would give them another try and that their customer service had been totally revamped, and more agents had been hired. We decided to give them another chance.We never even got past the on-boarding before we had problems. The agent who was supposed to on-board us never completed the process. I was told the program would send out reminders to our clients about their annual exam but found out that was not true. I called for customer service regarding a mass email that I sent out. I had included myself on the mass mailing list and never received the email so I wanted to confirm who it had gone out to. The customer service agent had me on the phone for more than an hour and a half and was also sharing my screen on my computer so I was unable to do anything else while he looked into this. I finally told him I had to go and he never followed up and the issue was never resolved.Weave's administration department contacted me about why I was cancelling, and I told them all of the specific things that had happened. She promised me a $600 refund due to our horrible experience. I received notice that an automatic payment had been made to Weave the next month so I contacted her and she to this day has not responded.

  Weave

  Date: 05/06/2025

  Were so sorry to hear about your experience and the continued frustration youve had with Weave. This is certainly not the experience we want any of our customers to have, and we sincerely apologize for the inconvenience and lack of follow-through.Were grateful you reached out via email, and have confirmed that your refund was processed and sent out during the last week of March. If you have any further questions or need assistance confirming receipt, please dont hesitate to reach outwed be happy to help.Thank you again for sharing your feedback. Its incredibly valuable as we work to improve our customer experience.

• Review fromDeb P

  Date: 10/07/2024

  We have been with Weave for about 6 years. The technology is great but the company lacks customer service. I have talked with AI and could not connect with a human. I have left messages, emailed and even tried to respond to an ad on ******** and still no one has reached back out to our office.

  Weave

  Date: 10/08/2024

  Hi Deb,Thank you for sharing your feedback. We truly appreciate your loyalty to Weave over the past 6 years, and understand your frustration. We will escalate your issue directly to our support leadership team to ensure you are put in touch with someone who can help you resolve your issues. We value your business and are committed to improving your experience with us. Thank you again for bringing this to our attention, and we look forward to making it right.

• Review fromJordan L

  Date: 06/14/2024

  First off, when I got to this review page and saw the score Weave has (1 out of 5 Stars) I was not surprised and somewhat relieved that our organization was not the only one that experienced what we did. My organization decided to make the move to Weave for the *** feature to clients. After the first week from onboarding we realized the mistake we had made. Our onboarding manager completely left us in the dark after experiencing porting issues. They were initially supposed to call to ensure everything went smoothly. This did not occur and we were told by our onboarding manager that he was covered up the next two days and to contact support. For the next two weeks, we had several calls with support and the issues never did resolve. After requesting to cancel our services, we still were charged the monthly service fee and onboarding fees.... What onboarding... My only suggestion to you if you are debating to move or sign up with Weave is to Run Run Run far away. Extremely disappointed with what we experienced. The only reason they received 1 star is because I had to select an option...

  Weave

  Date: 06/17/2024

  Thank you for bringing this to our attention. We want to extend our sincerest apologies for the frustration and inconvenience you've experienced. Your feedback is incredibly important to us and we take your concerns very seriously. Our team will make sure to stay in contact to ensure you are taken care of.

• Review fromCalana M

  Date: 05/07/2024

  Have complained multiple times and asked them to remove us from their call list, as their sales rep like to misrepresent themselves and claim they are calling from our practice management software company to try to trick me into talking to them. Such an upsetting way to try to get new business and makes it so that even if their product was great, I would never want to try it out. I've had multiple sales reps call with this tactic, so unfortunately this must be something they are instructed to do. Very morally questionable, and despite multiple complaints they keep calling me with the same sketchy tactics.

  Weave

  Date: 10/30/2024

  Thank you for sharing your feedback, and were truly sorry for the experience youve had. At Weave, we hold our values in high regard, and we do not condone any misrepresentation in sales outreach. We are actively addressing your concerns with our team to ensure that our approach is clear, respectful, and aligned with our principles. If youd be open to it, please reach out to us directly at ******************************** so we can resolve this and make sure you wont receive further contact.

• Review fromJennifer H

  Date: 05/01/2024

  We have told this company that we are not interested multiple times and to take us off of their calling list. Today they called again and the man mis-represented himself as someone from our software company. I set up an appointment with him and when I got the email I saw who the appointment was actually with (Weave). When I responded to the email and told him to cancel the appointment due to the misrepresentation, he said "Incorrect!I told her it was about Dentrix, if you had Weaves call recording you would be able to prove that to me!And no worries, didn't think a $50 ********* gift card for 20 minutes of your time would be harmful."This company is very unprofessional and untruthful.

  Weave

  Date: 11/08/2024

  Were sorry you had a poor experience with Weave were always looking for ways to improve and your feedback is important to us. This has been passed along to our leadership team.

• Review fromAndre S

  Date: 01/10/2024

  I was sold a system that was not comparable with our emr software and the sales guy flat out lied. Phones still dont work properly at $400 a month. It takes 4-6 months to get any ounce of tech support which normally messes things up more. Buyer beware!! Awful contracts too!!

  Weave

  Date: 11/08/2024

  Were sorry you had a poor experience with Weave were always looking for ways to improve and your feedback is important to us. This has been passed along to our leadership team.