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Business Profile

Genealogy

Ancestry.com

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Ancestry.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ancestry.com has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Ancestry.com

      1300 W Traverse Pkwy Lehi, UT 84043-5373

      BBB accredited business seal

    • Ancestry, Inc.

      7349 Van Buren Ave Hammond, IN 46324-2547

    • Ancestry.com

      24 Mercer Street Toronto, ON M5V 1H3

    • Ancestry.com

      1300 West Traverse Parkway Lehi, UT 84043

      BBB accredited business seal

    • Ancestry.com

      PO Box 7865 Fremont, CA 94537-7865

    Customer Review Ratings

    1.17

    Average of 241 Customer Reviews

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    Review Details

    • De M

      Date: 05/24/2025

      Never opened an account. Never had a relative open an account. But yet my information is out on the website. I asked to have this information removed and the company will not do it without legal action. Is it so much to ask for personal security???

    • Amie W

      Date: 05/24/2025

      Im not allowed to buy a lifetime membership bc Im not in the ************** This is clearly religious discrimination. Someone should be aware of this nonsense.

    • Kat M

      Date: 05/01/2025

      Stole my money. Did four samples. Complete Mormon BS scammy company fetishizing white ancestry in hopes to back log baptisms for their cult. I

    • Shannon T

      Date: 04/18/2025

      Scammers. I bought and paid 99 dollars for dna test. For 1 dollar they offered an annual membership to their website. 2 months later they charge me 109 dollars and said it was a renewal fee for the membership. Would not refund even though we never logged in and advertised the 1 dollar membership. Had to call my bank to block them because I am worried they will continue to take money out.

    • Melanie C

      Date: 03/30/2025

      Do NOT subscribe to anything. They get you with a free trial but your stuck with a 6-month subscription even if you cancel immediately. I found out b/c my Apple Pay alerted me to a $32 charge. No way to get out of it until September. Never again.

    • M D

      Date: 03/30/2025

      Paid $49.99 for some up charge monthly membership that showed no additional results. I cancelled the next day and they charged another $25 for early cancellation. I looked into FAQs to see why and it says because sometimes it's discounted. 1 day is not worth $75 whether it was discounted or not. So it's a scam. If you use this, don't sign up to see any extra results. It won't show you anything and then will charge you for cancelling it. Very fraudulent.

    • Zachary M

      Date: 03/20/2025

      Ancestry is garbage. They do not believe in helping the customer. They simply believe in money over ***************** Would definitely not recommend using the service and if you do sign up for a trial because youre interested, but youre not quite sure. Make you cancel it before it renews because they will not give you a refund so to me. It seems like its just one of their money gimmicks, so everybodys been warned.

    • Steve M

      Date: 03/11/2025

      Beware of the "got ya" automatic renewal from these folks. If it slips up on you and they renew you automatically they give you no refund. Shameful.They've lost a decades old customer and they don't care.

    • Tianna M

      Date: 03/06/2025

      Ancestry took away bare minimum information about dna connections and now charges high monthly rates to see any info!

    • Corie T

      Date: 03/04/2025

      They automatically renew subscriptions even if you started with a free subscription from a promotion so if youre not careful and make sure its all canceled they will NOT refund your money even the next day. I understand that in their terms they are not required to refund money but to me thats bad business. I will not be using them since they are keeping my $150 for three months of service I did not want to begin with.

    Ancestry.com is BBB Accredited.

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