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Business Profile

Computer Software Developers

Entrata, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Entrata, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Entrata, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Entrata, Inc.

      4205 N Chapel Ridge Rd Lehi, UT 84043-4171

    • Entrata, Inc.

      14545 Bammel North Houston Rd Houston, TX 77014-1129

    Customer Complaints Summary

    • 78 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/29/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've fallen victim to identity theft, with unauthorized transactions and suspicious activities tied to my identity. While I've filed a police report, I seek assistance in resolving this issue. My goal is to recover financial losses, clear my name, and I'm reaching out for support in removing this inquiry from my credit report. Your assistance in this matter would be greatly appreciated.
      --------------------------------
      RESIDENT VERIFY
      Inquired on Sep 23, 2022

      Business Response

      Date: 02/20/2024

      - Thank you for contacting Entrata, Inc. Mr. ****** filled out an application for an apartment lease at Ascent Peachtree located at *** ********* ****** ***. Atlanta Georgia 30303. The owner and/or manager of the apartment complex uses software and services provided by Entrata, including credit checks and background screening services of ResidentVerify. 

      Mr. ****** signed a screening authorization and rights form in which it stated there would be a credit check to ensure the application could be completed and accepted. 

    • Initial Complaint

      Date:01/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My information might have been impacted by the ************ breach. I want Resident Verify (reported on 7/31/2023)- hard inquiry, removed from my credit report.

      Business Response

      Date: 01/19/2024

      Thank you for contacting Entrata, Inc. ************************* filled out an application for an apartment lease at ******************************************************. The owner and/or manager of the apartment complex uses software and services provided by Entrata, including background screening services of ResidentVerify. 
      ************************* signed a screening authorization and rights form in which it stated there would be a credit check, with a hard inquiry, to ensure the application could be completed and accepted. 

    • Initial Complaint

      Date:01/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company looked up my credit without permission, dropped my credit score. This is a scam!!

      Business Response

      Date: 01/19/2024

      Thank you for contacting Entrata, Inc. *********************** was listed as guarantor for a ************************* who filled out an application for an apartment lease at *******************************). The owner and/or manager of the apartment complex uses software and services provided by Entrata, including background screening services of ResidentVerify. 
      *********************** signed a screening authorization and rights form as the guarantor in which it stated there would be a credit check to ensure the application could be completed and accepted.

    • Initial Complaint

      Date:12/22/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received notice from Experian that Entrata Resident Verify access my credit report on or around 12/8/2023. I did not authorize this transaction and I would like to find out who used my information and provided it to Entrata that then caused them to access my credit report. This is fraudulent activity and I did not authorize this transaction. I need to know who used my name and information and exactly what the purpose was in access my credit report. Thank you

      Business Response

      Date: 01/04/2024

      Thank you for contacting Entrata, Inc. Ms/*************** filled out an application for an apartment lease at ******************* located at ****************************************************************. The owner and/or manager of the apartment complex uses software and services provided by Entrata, including background screening services of ResidentVerify. 
      Ms./*************** signed a screening authorization and rights form in which it stated there would be a credit check to ensure the application could be completed and accepted. 

    • Initial Complaint

      Date:12/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing this inquiry from my credit report. Please help me in this matter.
      RESIDENT VERIFY 05/04/2023.

      Business Response

      Date: 01/19/2024

      Thank you for reaching out to Entrata, Inc. Through the search of our database, we have no record matching the information given. Entrata, Inc. cannot dispute inquiries on a consumer’s behalf when they are related to identity theft, please reach out to Experian to correct the issue. Their number is ###-###-####. 

    • Initial Complaint

      Date:12/06/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 20967220

      I am rejecting this response because: I am not even a Mrs. I have never filled out anything for a place in ******* or had any contact prior to this with your company. You are accepting fraudulent documentation then you need to do better. That is not me and I want it removed. 

      Sincerely,

      ***********************

      Business Response

      Date: 12/19/2023

      Thank you for contacting Entrata, Inc. ************* filled out an application for an apartment lease at ************************************* in *******, **. The owner and/or manager of the apartment complex uses software and services provided by Entrata, including background screening services of ResidentVerify. 
      ************* signed a screening authorization and rights form in which it stated there would be a credit check to ensure the application could be completed and accepted. 

      Business Response

      Date: 12/19/2023

      We were given such little information, and we had only one *********************** in our system that showed a credit pull for October 27, 2023. Please give us an address, full name, and phone number so we can better do our search. 

      Customer Answer

      Date: 12/19/2023

       
      Complaint: 20967220

      I am rejecting this response because: this seems to be a scheme that includes identity fraud. That is the day it was pulled. My phone number is ************** and my address is *****************************************************************

      Sincerely,

      ***********************

      Business Response

      Date: 12/21/2023

      Hello, we have searched our database and have no screenings associated with the information given. However, we have seen this issue before, and have found that Experian is typically the culprit. Please call our ************* at ************ and ask for ***************************. She will gather the needed information and call Experian directly to get things cleared up. 

    • Initial Complaint

      Date:11/21/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My apartment complex uses Entrata for a third party vendor to bill water. Entrata decided to randomly start charging these base fees plus consumption. The meter amounts reported on each bill does not even match my submeter in the slightest. They're so different, they look made up. They're saying two people who are only at the apartment for 10 hours a night (7hours is sleeping) and maybe 8 (awake) hours on the weekend use 10,000 gallons of water. Our bill was $70 give or take a few dollars, started jumping up out of nowhere to $250-$350. Apartment changes submeter and bill goes back down to $70 even though the meter numbers reported on the bill aren't the same. Refuses to correct the billing, give a credit, or refund for the over charges. Still tells us it's due to base fees and consumption even though water usage habits never changed the whole time. If they did change, it should change in a positive manner due to us using less water, since we travel frequently.

      Business Response

      Date: 05/14/2024

      Thank you for reaching out to Entrata, Inc. While Entrata lists the billing on the payment application used, the listing and billing for utilities are handled by the property management company. Please reach out to ******** at ***************. **************** for further requests.

    Entrata, Inc. is NOT a BBB Accredited Business.

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