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Business Profile

Computer Software Developers

Entrata, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

This profile includes complaints for Entrata, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Entrata, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Entrata, Inc.

      4205 N Chapel Ridge Rd Lehi, UT 84043-4171

    • Entrata, Inc.

      14545 Bammel North Houston Rd Houston, TX 77014-1129

    Customer Complaints Summary

    • 79 total complaints in the last 3 years.
    • 20 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, there was an inquiry made on my credit report, but I did not authorize this inquiry. I have tried calling the company multiple times, and the main customer service line is not in available for support. I'm not sure what information was used to authorize this inquiry, but it was not me. I will be filing for fraud against this company.

      Business Response

      Date: 11/06/2024

      Thank you for contacting Entrata. Entrata is a property management software company that provides products and services for owners and/or managers of residential property. Entrata does not own or manage residential properties. With the information provided, we do not have a record of Ms. ********** credit report or application to any property which utilizes our software. At this time, we are unable to provide Ms. ********* with any additional information. If we receive additional identifiers from Ms. ********* we will be happy to investigate further. If this is in relation to a background screening conducted by ResidentVerify, please email or call ResidentVerify at *********************************** or ************.

    • Initial Complaint

      Date:10/02/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********** ******

      Business Response

      Date: 11/12/2024

      Thank you for contacting Entrata. Entrata is a technology company that provides property management software to our clients, which are property management companies and property owners. We understand Mr. ****** has had difficulty resetting his password. On October 31, 2024, Mr. ****** reached out to Entratas ResidentPortal team for assistance. On November 1, 2024, Mr. ****** was provided a temporary password and instructed he must use the temporary password within 24 hours.  If he continues to have issues logging in, he should contact his property for further assistance. We trust this assistance resolved Mr. ******* issue as we have had no further contact with him after providing him with the instructions on how to reset his password. Please do not hesitate to reach out with any additional questions. Sincerely, Entrata's Legal Team

    • Initial Complaint

      Date:09/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company started charging me via my rent portal for no reason, and I never consented to it. They charge every resident of a 18-story apartment $8.95 and provide no value to them

      Business Response

      Date: 09/18/2024

      Thank you for reaching out to Entrata. Entrata is a technology company that provides property management software to our clients. One of the services that Entrata provides is RentPlus, a rent and utility reporting program which helps renters to build credit with on-time rent and utility payments. Because your property has opted for Integrated Enrollment, you should have received an  addendum in your lease titled “Credit Program”, which describes this service and contains your consent to enrollment. RentPlus only pushes on-time payment information to the credit bureaus. In addition to rent and utility reporting, RentPlus provides budgeting and tracking tools, credit monitoring, identity theft protection and recovery services, as well as financial education tools (located at rentplus.com). If you no longer wish to be enrolled in RentPlus, you may cancel your subscription at any time by following the instructions contained in the addendum or by logging into the RentPlus portal.

    • Initial Complaint

      Date:08/14/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I have received an alert that an agency has access to my credit reports and is selling data. I have not given anyone in the last three years to pull my data. This Entrata has shown up on my report (************************************************. I have attempted to retrace who could have had access to any data. On any occasion, I have not given this company OR ANYONE connected to this agent or software permission to have pulled my credit check KNOWINGLY! ALL information must be redacted asap.! You have NO RIGHT TO MY DATA OR ANY PARTNERSHIP!

      Business Response

      Date: 09/09/2024

      Thank you for contacting Entrata, Inc. Entrata is a property management software company that provides software and other services, including background screening services, to owners and/or managers of apartment complexes. We received Mr. ****** **.’s signed Consumer Authorization to run a background screening, including a hard inquiry to pull a credit history report, on June 7, 2024, related to his interest in renting from Parkside Apartments. The email we have on file matches the one in this complaint. We encourage Mr. ****** **. to investigate this authorization, and contact Experian and local authorities directly if he believes he has been the victim of identity theft.

    • Initial Complaint

      Date:07/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to make a payment with ACH, after it took a few days for the transaction to run, there wasnt enough in my account after they waited, so the check bounced. The returned transaction fee was added to my account, and then I received two 25 dollar withdraws on my account. I filed a dispute with my card holder, because im not going to pay 4 times. Its impossible to contact Entrata for customers, they refer you to the ********************** manager, the property manager referred me to my bank, beings those two transactions werent in my account either, the bank told me to dispute the charges. refund me my money or ill continue the dispute

      Business Response

      Date: 08/02/2024

      Thank you for bringing this issue to our attention. We apologize for any inconvenience. We have investigated this issue and have determined that the fees were appropriately charged. Your payment was initially created on July 6th, which is a Saturday. There is no banking activity on the weekend so the payment was processed the next business day, July 8th. Your bank received the payment request on July 9th. Delays of a few days are normal of ACH payments made on a weekend. Please note that a returned item fee of $25 fee was charged pursuant to the payment portal terms and conditions. Your property also charged a returned item fee of $35, which they are also permitted to do under the terms and conditions. Please let us know if you have any further questions or concerns. 

    Entrata, Inc. is NOT a BBB Accredited Business.

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