Reviews

Review Details

• Review fromAJ T

  Date: 05/13/2025

  At this point i am not even mad! I purchased this system and like many others its complete trash! Straight out of the box I had panic buttons and door sensors that were junk! Suppose to be under warranty but I was charged for them! Every single day since it installed there is an issue. Sometimes a door opens randomly or a sensor goes off! 911 has been called so many times its pathetic! I would never recommend buying one if these! I am an HVAC contractor, I consider myself very handy! They kept saying it wasnt installed correct. They sent out a tech that said no thats no the case these systems are junk ??????

• Review fromAlexey R

  Date: 05/09/2025

  **************** is the worst. I tried to reactivate my old account, person from ********* support asked the same questions and do the same things again and again trying to figure out why its not working. They created second account on the same address and charged me twice. When I found out about second account and call them to cancel both, they told me that I have to pay for both accounts if I want to cancel. I did not even know that they created second account on the same address in the first place. Scam. Better switch to any other company.

• Review fromKya W

  Date: 05/02/2025

  Notice how they dont itemize prices online. I returned two doorbell cameras. No refund and this was about 3 weeks ago. Last night, I called in one, because the system kept failing and sending notifications and my door was not sensing that it was closed. I had to call in to find out that the sensor batteries are low. Oh, your alarm will go off in the middle of the night if the batteries are low so buy the product and expect to run out of your bed at 11:30 PM. When you call in, they hang up on you. I filed verbal complaints and sent an email to support, no response. I gave chance after chance until my last choice was to cancel. Please save your money and pay for safety with another company.

• Review fromLaKita M

  Date: 04/21/2025

  Not worth it. I gave Cove a try when it was running a promotion. I was told that at the end of my trial period I would receive the gift card that was advertised during the promotion. My trial period ended in January of 2025 and I have yet to receive the gift card as advertised. I called and was on hold for more than 15 minutes then it took hours for someone to call me back. When they finally did call they had no idea what promotion was running when I signed up, good thing I screenshot it. I was told I was on a list and would be receiving my **** gift card but they could not tell me when. My equipment had malfunctioned twice now and every time I call the wait time is outrageous. It takes them hours to return the calls and then I had to pay shipping both times for them to ship out new equipment. I am not happy with the customer service they deliver or the false advertising! If you are advertising a **** Gift card at the end of the trial period then that gift card should be mailed out at the end of the trial period! Would not recommend

• Review fromEmily H

  Date: 04/16/2025

  Pick ANY other security system. Cove's app has always been glitchy (my iPhone only gets email alerts, never texts; my husband's Android cannot arm or disarm the system; the multiple times our app has disconnected or we have had issues it has always been when we're out of town), but workable ********* early January--with no alert from Cove--our 3 outdoor security cameras stopped syncing with our app. Called ***************** was told it was a known issue (that they couldn't proactively communicate to customers?), and they had no timeframe for a resolution. Their solution was to use a different app (which requires a subscription fee!) so we could access our cameras on our phones. Three and a half months later and this issue is still not fixed.The cherry on top was when I went to downgrade our monitoring plan from ********* to Cove Basic, as--per their website--the only difference was ability to access cameras in the app. Why would I pay more money if that feature was no longer available. I double-checked that the ability to arm and disarm the system from my phone was available with both plans, and per their website it was. Minutes after downgraded my monitoring plan I no longer had the ability do arm/disarm on my phone. When I followed up with customer service they told me that arming/disarming on the phone app with the Cove Basic plan was only available to users with the newer panel and system--so I am in effect being penalized for being a long-time customer with an older system.When I called to cancel today they finally tried to make it right with an offer of new equipment and a marginally lower monthly fee, but after 3.5 months of idiotic back-and-forth with customer service I had finally had enough, and had already bought a competitor's system. It should not take me calling to cancel for your customer service team to finally attempt to make things right after 3.5 months of exceedingly poor service.

• Review frommuhammad H

  Date: 03/28/2025

  been with them for years this company has gone down the s*** hole. Nothing works they charge you for cloud storage but neither the cameras have support for original users. Absolutely pathetic, plus cancelling it is a pain too

• Review fromDima N

  Date: 02/27/2025

  Absolute scam, hardware barely works, customer support is useless. Cancellation process is a nightmare and the moment your card declines they call you multiple times a day to try and process your payment. Stick with the **** of the world.

• Review fromShy H

  Date: 01/17/2025

  Services are poor. I reached out because I have been having so many issues with their system. The rep are not driven ******* me solve my issue, even willing to cancel my services as requested. I just want to cancel and have my service fee for this month refunded.

• Review fromJames G

  Date: 01/15/2025

  I tried to cancel my non-contract account. Waited an hour on the phone and they refused. This business is a scam. Stay far far away.

• Review fromAna M

  Date: 01/03/2025

  Purchased system and 4 outside cameras and video doorbell. After 1 yr cameras started having issues. Last few months my app stopped working completely. Un-installed and re installed it many many times, nothing. Have called several times a day every day for a week and **** that can cancel unavailable. I DO NOT recommend this company.