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Business Profile

Clothing

Cavender's Boot City

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

About

Important information

  • Additional Info:
    This report reflects national complaint activity.

About This Business

Years in Business: 60

Products and Services

This company offers Western Wear online.

Business Details

BBB File Opened:
1/25/2007
Business Started:
1/1/1965
Business Started Locally:
1/1/1998
Type of Entity:
Corporation
Alternate Names:
Cavender's .com Fulfillment Center
Cavender Stores, Ltd
Cavender Retail LLC
Cavender's
Business Management:
Complaint Handler, Customer Service Manager

Additional Contact Information

Principal Contacts
Complaint Handler, Customer Service Manager
Customer Contacts
Mr. James Cavender, Owner
Mr. Steve Schofield
Mr. Cary Wood, Joes Right Hand
Troy Miller, Director of Human Resources
Complaint Handler, Customer Service Manager
Fax numbers
Primary Fax: (903) 561-4849
Additional Phone Numbers
Other Phone: (903) 561-2510
Other Phone: (888) 361-2555
Other Phone: (903) 759-1207
Other Phone: (903) 856-5367
Other Phone: (903) 534-0654
Additional Email Addresses
Primary: Email this Business

Additional Information

Latest Reviews

  • Andrea O

    "I ordered 8 pairs of jeans. I returned 6 pairs in the 4 packages they came in, but only got refunded for 4 pairs of jeans." ... Read full review

  • jaime G

    "received an email from cavenders advertising BOGO 50% but i went to checkout i was getting charged full price. called customer service and their reply was that maybe the sale ended." ... Read full review

  • Ash B

    "I placed an order for 3 shirts on the 10th, it is now the 23rd. 1 of them was shipped promptly the next day, and received within 5 days." ... Read full review

View all Reviews

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