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Woodforest National BankThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Woodforest National Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 169 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/29/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had this account for many years **** my minor child's account that has disability payments go to. I am not supposed to be allowed to overdraft on either of my accounts yet in the past year I am continuously in the red and being charged overdraft fees but now they have started attacking my son's disability payment account and it is now $721 in the negative. I have contacted customer support spoken to a supervisor and I have been to the bank multiple times and nobody understands what has happened or why but now my child's disability payments are in jeopardy, I do not use this other account for any payments it is not attached to anything there is no reason why it should have been overdrafted whatsoever and there has been no resolution with the bank.Business Response
Date: 04/30/2025
Our response to the consumer's complaint is attached. Please let us know if you need additional information.
Thank you,
Woodforest National BankInitial Complaint
Date:04/14/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My business account card and pin mailer was lost someone used my card when it was was lost and I been waiting for Woodforest to put money back on my account to buy more products for my business but no money never went on my account and I lost two customers due to this happening I ask that my dispute be looked into further and my account is in negative I ask that Woodforest help to get my money back that I work to hard for.Business Response
Date: 04/23/2025
Good afternoon,
Our response to the consumer's complaint is attached. Please let us know if you need additional information.
Thank you,
Woodforest National Bank
Initial Complaint
Date:04/14/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
i open up a checking account with this bank and today i got a email saying my account was overdrawn -$15.00 overdraft i never used my account for anything the account was just open why charge me this much i cant afford it i never gave out my information or anything i think its wrong for this bank to treat me this way i am a new customerBusiness Response
Date: 04/15/2025
Our response to the consumer's complaint is attached. Please let us know if you need additional information.
Thank you,
Woodforest National BankCustomer Answer
Date: 05/15/2025
Better Business Bureau: has been Resolved
This letter is to inform you that Woodforest National Bank has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/14/2025 and assigned ID ********.
Regards,Initial Complaint
Date:03/21/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I noticed in my checking account a charge for Ring Basic plan, for *****. l did a dispute and was told that I had a Ring account a long time ago, so the charge was considered to be a valid charge. Afterwards, I called Ring and was told they didn't have an active account in my name; and had not had one for several years. Therefore, I completed a written dispute of the charges. I explained that I have an alarm system with QEI, which automatically comes out of my account and I don't have a need for a ring plan. I further asked them to do their due diligence and find out where the charge came from and to credit my account. I received a letter today without explanation stating the charges stand. I did not make this charge and should not be charged for it.Business Response
Date: 04/01/2025
Good afternoon,
Our response to the consumer's complaint is attached. Please let us know if you need additional information.
Thank you,
Woodforest National Bank
Initial Complaint
Date:02/26/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was having a problem from another bank, that bank closed my account issued me a counter check for what was in my checking account and sent me on my way. So this week I have been using Woodforest as a second bank to help cash checks when the first one would hold one for a very long time, Im starting not to trust banks and only do my business and personal stuff with cash, so when I have no cash I dont charge. Anyway, when I took in that counter check of $48 thousand dollars, and asked for cash I was told no problem come back in 7 days and you can pick up the cash, I also had a $20 thousand dollar cashiers check for canvas work Ive been commissioned to do, that was also most of the first check. This was all needed for cash and again was told no problem come back in 7 days and you can pick up the cash. Well without any notice when I tried to use my debt card for a doctor appointment this morning it was declined, I was lucky I had some cash on me to pay for my doctor. But I would need gas, food, my canvas supplies. ***. with the card declined I went to the bank I deposited the checks at, only to be told that my account is being closed because of possible fraud activity. No kind of notice from the fraud department, they think the checks I deposited was fraud. ****. So now they want to send me the full amount out of my checking by a cashiers check. I really do not understand this, so who am I taking this check to?? And will there fraud department flag it? I just want my cash from Woodforest not a cashiers check cash. Can any keep me from falling in this terrible nightmare of a rabbit hole? Thank you.Business Response
Date: 03/07/2025
Our response to the consumer's complaint is attached. Please let us know if you need additional information.
Thank you,
Woodforest National BankInitial Complaint
Date:02/11/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
I appreciate Woodforest responding. However, it's been almost 2 weeks and I still haven't received anything in the mail. So I'd like to confirm that a check was INDEED mailed out?
Regards,
dforest card. ThanksBusiness Response
Date: 02/18/2025
Our response to the consumer's complaint is attached. Please let us know if you need additional information.
Thank you,
Woodforest National BankBusiness Response
Date: 03/04/2025
Our response to the consumer's complaint is attached. Please let us know if you need additional information.
Thank you,
Woodforest National BankInitial Complaint
Date:02/10/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I accidentally withdrew $250 into my Woodforest bank account not realizing this was the account connect to my other bank account. The $250 was apart of a loan I had just received so I can pay my bills and stay afloat for a few months . I told woodforest the situation and asked for a refund back and they told me no . I understand my account with them is in the negative . They told me once it because a positive account I can get my $250 back . If I had the money to do all of that I wouldnt have needed to get a loan in the first place . All the care about is money they arent for the people they dont care about people going through real life problems . So now I cant pay the stuff I needed to pay because they dont careBusiness Response
Date: 02/14/2025
Good morning,
Our response to the consumer's complaint is attached. Please let us know if you need any additional information.
Thank you,
Woodforest National Bank
Initial Complaint
Date:02/07/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 1 2024 a total of ******** was taken out of my account by a representative pretending to be Expedia this person canceled my hotel on purpose just to take money out of me and also told me that my airline tickets with frontier was canceled as well to take money out of me I personally talk to a frontier employee and told me that was fraud. I called Expedia and told the same thing that it was fraud. That it wasnt a real representative from *******. So I decided to do a dispute with my bank woodforest national bank they have declined me twice saying that it was not fraud and has refused to return my money. I really want to get to the bottom of this because this was really fraud by someone that really took my money.Business Response
Date: 02/18/2025
Our response to the consumer's complaint is attached. Please let us know if you need additional information.
Thank you,
Woodforest National Bank
Woodforest National Bank is NOT a BBB Accredited Business.
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