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Business Profile

Dentist

Aspen Dental

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dentist.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/3/24- 6/17/24 was given an amount she was responsible for paying before the exam was done. She was told that $240 was the total amount she was responsible for all the work she had. She paid the $240 which was the percentage of total work she was getting. My sister was with my elderly mom(********* *****) when she was given the total amount she was going to be responsible for. Now, the office sent her a bill for $3,294.00. Mom is elderly. My sister went to the office to ask why mom is getting this bill when she was told a total amount and thats what she paid. My mother and sister confirmed with the office personnel that she was not going to be billed for anything else. They were told that mom would not be getting any more bills and that the insurance will cover the rest of the cost.

    Business Response

    Date: 02/21/2025

    Please See Attached

  • Initial Complaint

    Date:10/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the Aspen dental for a general cleaning and evaluation of services needed. I received cleaning in my bottom teeth which was a deep clean and I scheduled my next appointment for fillings and then later I would need to do the top. I decided to get a second opinion because i found it strange that they kept calling and requesting prepayment before services. When I went to the new dentist they said I dont have any teeth needing fillings, Aspen dental said I needed 4. They also charged me 238 dollars for my Lower deep cleaning and upper would be another ***************************************** only 99 to finish my deep cleaning. I do have insurance. I immediately moved my service to the new dentist because the integrity in their services show: they were trying to compromise the health of my teeth by giving me fillings for cavities that didnt even exist. I called the office and informed them I wouldnt be back and I also had two children under their care and I had already paid for their service and wanted the money returned. That was returned but now they sent me a 700 dollar bill for a deep cleaning. Absolutely ridiculous. If the services werent covered by my insurance they should have said so, and they were trying to perform fillings for cavities that didnt exist. This business needs to have integrity, how is it that I only paid 100 for my other half of my mouth deep cleaning and they are trying to change me over 900 for the top! I want this settled but most important I want to make my comments heard because how many other people are you trying to do this to. Im highly dissatisfied, and who in their right light has 900 dollars laying around for a cleaning!

  • Initial Complaint

    Date:09/03/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  

    This business always say they are going to reach out and resolve the issue and they don't. I filed a complaint with the police and they promised him that they were going to reach out to me and never did. I complained to theState Board of Dental Examiners ot Texas and they did not respond. I think they simply don't care. Please keep the complaint active.

    Regards,

    ***** ******


     


    he ********** make matters worse, Dr. ***** did not complete all the work I paid for, and when I requested a refund, ***** ****** refused. Instead, they sent me a $3,000 bill for procedures they claimed werent covered by insurance. My insurance confirmed that unnecessary crown preparation was performed on a healthy tooth and that the cleaning wasnt done correctly.After months of effort, I obtained my dental records and discovered that my signature had been forged on consent forms. I reported this to the Texas City Police, and an investigation is underway.If anyone else has experienced similar issues at this location, please report it to the Texas City Police. You can also contact me at **************************************************

    Business Response

    Date: 09/26/2024

    Response attached!

  • Initial Complaint

    Date:08/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have dental insurancr and all cleanong are frer I was required to get a deep cleaning since I was having surgery The dentist wants to pull all my teeth and get to implants i am leery of this drntist brcause I had a problem at another dental place my main problem is that my drntalbinsurancr saif they overchargef me $50 and they should return my $50 Calling this office is difficult to reach anyone

  • Initial Complaint

    Date:09/26/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a service because they said that their system was down and then my insurance company paid them then told me that Aspen Dental owed us money but when talked to them keep getting a run around it not me it the main office but passing the buck just want my money back

Aspen Dental is NOT a BBB Accredited Business.

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