Complaints

This profile includes complaints for Conn's Home Plus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Conn's Home Plus has 196 locations, listed below.

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  Conn's Home Plus

  2445 Technology Forest Blvd. Ste 800 Spring, TX 77381

• 

  Conn's Home Plus

  6888 Gulf Fwy Houston, TX 77087-2556

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  Conn's Home Plus

  20051 Katy Fwy Katy, TX 77450-2238

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  Conn's Home Plus

  1420 N Loop 336 W Conroe, TX 77304-3504

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  Conn's Home Plus

  8201 S Gessner Rd Houston, TX 77036-7450

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with Conns Home Plus that I opened in 2022. The company has filed bankruptcy since I opened the account. Unbeknownst to myself I have been paying the monthly bill but was unaware that I’m being charged daily interest, thus preventing the balance from being paid off at the agreed monthly payment rate amount. I’m being told the store had a one year zero promotion on the account which again I’m unaware of and would have never agreed to. I have requested the original contract information but would like to express my concern on how Conn’s is being deceitful to their customers for sales especially under the circumstances of the business having to close down. I would like Conns to rectify this matter going forward by charging a monthly interest rate so I can just pay off my debt to them in a fair way. I can just imagine how many other customers are unaware of this same issue and are being unfairly taken advantage of. I don’t have to receive a refund of any kind for any interest in the past just a correction going forward is all I ask.

• Initial Complaint

  Date:03/22/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package arrived torn open. Its food and its imperative it arrives safely and comfort human consumption. It didnt

• Initial Complaint

  Date:02/14/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made numerous attempts to reason with the company between October 2024 and January 2025. In October I spoke to a representative due to me not being able to make my payment and my cash option being voided. The company reinstated my cash option and I requested to change my payment date. My payment date never got changed! For the month of December I wasn’t able to make my payment on time due to the date never being changed. A representative called me to collect my payment I told the representative I would like to set up a payment for a specific date and he never told me if I went above a certain date my cash option would be voided. I have spoke to over 5 representatives from December to January. I was informed by one of the representative to call a week later and my cash option should be applied back to my account due to the representative not informing me about my account. Each time I called everyone told me something different about my account. I have made multiple purchases within the company and have been a loyal customer for over a year but how I was treated by the supervisor was very rude. She stated that even though it was the representative fault for miscommunication and not informing me I’m basically stuck paying $400 in interest and it’s nothing they can do about it because they won’t remove it. I have had the worst experience within this company regarding my account. I have never received a email stating my cash option was about to be voided in the month of December. She stated it was notes on my account for my payment date to be changed back in October.

• Initial Complaint

  Date:02/04/2025

  Type:Billing Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2024, I purchased furniture from Conn's Home Plus, a sofa, love seat, chair, ottoman and TV console table, I also purchased insurance on the furniture for replacement for damage. The furniture arrived then then the Console table arrived from *****, in a box, and unassembled, I contacted Conn's because I wasn't told about the table needing to be assembled and that I was not happy with the furniture. I also explained that I was charged way too much from what I was told by the associate that sold me the furniture and I was told that it was too bad because once it is delivered it can not be returned, which I was never told about. When i finally did get the 200lb table boxed moved and opened, It was the wrong table, I called Conns back and was told nothing could be done.
  Then in August I learned that Conns was filing Bankruptcy and I contacted them about how that would affect the furniture protection that I had purchased, and was told that it would be covered, I asked how would they be able to replace damaged furniture, if they are all closed and out of business? And was told that Oh it will be replaced.
  The furniture material is not holding up, it looks terrible and has not been even been sat on that much. I have contacted them several times about this issue and keep getting the run around that the issue will have to wait, I have been told this since May 2024. My account is in the Mitigation but nothing is being done!