Reviews

This profile includes reviews for Thrive Pet Healthcare's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Thrive Pet Healthcare has 479 locations, listed below.

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  Thrive Pet Healthcare

  1211 Austin Hwy San Antonio, TX 78209

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  Thrive Pet Healthcare

  529 W Oltorf St Austin, TX 78704-5447

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  Thrive Pet Healthcare

  5601 Brodie Ln Sunset Valley, TX 78745-2538

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  Thrive Pet Healthcare

  11398 Bandera Rd #403 San Antonio, TX 78250

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  Thrive Affordable Pet Care

  1080 South Main Street Kernersville, NC 27284-7440

Review Details

• Review fromDenise B

  Date: 05/12/2025

  I have used All Valley Kennel in ********, ID in the past, but in March 2025, I left my dog there and she was not fed properly or taken out regularly. When I dropped her off, she was 7.5 pounds, when I picked her up after a week, she weighed 6.1 pounds. I left enough pouches for 24 meals, although she only needed 20. When I picked her up, there were 10 pouches remaining. She was so weak, she couldn't walk well. They said she hadn't eaten well for the past couple of days, but it doesn't seem like they offered her chicken, like they were supposed to. They didn't call me or my contact person when she wasn't eating and losing so much weight, she was literally skin and bones. My dog is 16 years old. They said she had been wetting herself, which she have never done before. I've reached out several times to them with no response. I'm considering reporting them to the ************** for neglect. My dog is still struggling to gain the weight back.

  Thrive Pet Healthcare

  Date: 05/15/2025

  We take your concerns very seriously and are truly sorry to hear that your experience did not meet expectations. Our resort manager has attempted to reach you several times,leaving voicemail messages, most recently on May 15. We would like the opportunity to speak with you directly and better understand what happened. We care deeply about the pets entrusted to us and want to work with you to address your concerns. At the time of pickup, our team did not observe signs of weight loss or weakness; however, we want to learn more so we can investigate the matter fully. Please call us back at ************ and ask for ****. 
  

• Review fromDamian M

  Date: 04/10/2025

  8x I have reached out for assistance with my Thrive membership which I cannot use because its under an unknown profile my vet office does not recognize. 8x I have been ignored and received no response after their "72 hour" window. It won't even allow me to cancel. Based off customer service I recommend everyone stay away!

  Thrive Pet Healthcare

  Date: 04/14/2025

  We're sorry you have had difficulty resolving the issue with your Thrive Plus membership. We looked up the email address you provided to BBB and do not have a Thrive Plus member with that email address, or an email from that address to our membership desk. Since the information provided to us in BBB reviews is limited, all we know is that you are in the ******* area. There is no information about the veterinary hospital you and your pet visited, your pet's name or a phone number to call you.

  We really want to resolve this! Can you please submit a BBB "complaint" instead of a review so we can obtain enough information to investigate this matter? Thank you.

• Review fromchristopher H

  Date: 03/31/2025

  Total negligence toward my cat after thousands of dollars and everything looks fine. Went to new vet and they found multiple issues and corrected them quickly now cat is getting healthy again. After calling then to address the problem secretary hung up on me twice wouldn't let me speak to lady in charge cause she had to put her dog down. Now after that she should know the pain of families that they neglected to take care of properly.

• Review fromGenGriego

  Date: 02/19/2025

  Years ago, this same place did my mom and our dog so wrong. They convinced us that our dog needed surgery, claiming there was something inside her stomach making her sick. Two of their techs even claimed to be specialists. But after they cut her open, they found nothing. It took a month for her to heal, and since she was a big dog, it wasnt easy on heror on us. We still had to pay the $4,000 bill for their mistake, and they didnt even care.And now, years later, theyve done it againbut this time, its far worse.I didnt want my dad to take his dog there, but it was the only emergency vet open in *******. Instead of being honest, they saw an easy opportunity to take his money. It cost $185 just for them to see his dog, and before even treating him, they demanded a $1,200 down payment just for X-rays and blood work. They claimed my dads small dog had pneumonia and kept him for a day, charging an outrageous $5,500. When my dad got his dog back, he was even worse than ********* dad, exhausted and heartbroken, had no choice but to take him home because they drained him financially. On a fixed income and disability, he simply couldnt afford to bring his dog back when his condition got worse. And because of that, he had to watch his best friend die in his armsgasping for air, fluid coming from his nosedesperately trying CPR while crying and begging him to hold on.That little dog was everything to him. He was smart, lovable, and completely devoted to my dadfollowing him everywhere, waiting by the door when he was gone, even barking "I love you." Now, my dad is left alone, mourning his best friend, and stuck with a nearly $6,000 bill that h*** struggle to ******* can you claim to care about animals when all you see is money? How can you sleep at night knowing you take advantage of people in their most desperate moments? No compassion. No heart. Who gives pills to a dog that cant eat instead of prescribing a liquid?You should be ashamed.

  Thrive Pet Healthcare

  Date: 02/28/2025

  We are saddened by the loss of your fathers cherished companion. Losing a beloved pet is incredibly difficult, and we understand how heartbreaking this experience has been for him and your family. Our practice manager has spoken with your father since your posting, and we appreciate the opportunity to hear his concerns directly. While we cannot discuss medical details publicly due to privacy requirements, please know that our team is dedicated to providing the best possible care to every pet we treat, with their well-being as our top priority. If there is anything further we can do to support your father, we encourage him to reach out to us directly. Again, we extend our deepest sympathies to him during this difficult time.

• Review fromTaraiah C

  Date: 01/27/2025

  We had the worst emergency experience at *********************, our Chihuahua was in pushing contractions for 3 hours with no puppy, mind you we did an X-ray prior showing we are expecting 5 puppies. Due to the lack of progress we saw in our poor dog, we decided to take her in at 2:30am to ensure our dog and her puppies weren't in any ***** way. The staff was dismissive, horrible beside manners, took our dog back came back telling us her puppy is breached and green chunks coming out of the Vets exam and wasn't sure if that puppy was even alive. The vet said she needed a cesarean. Of course we love our dog so we said okay, she said they would come back with an estimate. The nurse came back with an estimate of $6,000 and stated we must come with a deposit of $3,000. My husband relayed we didn't have that kind of money and the nurse said, "that's not my problem" and my husband asked if we could work out a more reasonable deposit and do a payment plan. The nurse said it wasn't her call and went back to ask the Vet. The *** said they could try giving her a medicine that would strengthen her contraction in less then 5 minutes two puppies came out alive mind you and they brought them out right away in a box and told us they were sending us home and we can have our dog have the rest at home. We live 30 minutes away. They bring our laboring dog out to our car with a third puppy she had after the initial two in the rain. Left us in the parking lot to figure out these newborns who can't hold body temperatures and a mom dog trying to deliver her last two pups. I would NEVER recommend this clinic to anyone for any animal. Their moto for this clinic is an absolute joke, they treated our dogs like dirt and as if because we couldn't afford their treatment offered that their lives didn't matter. SHAME ON YOU Central Animal Clinic, you price gauge us in the community by using our love for our furry family members , you don't deserve the right to serve our community and our pets.

• Review fromH. R.

  Date: 12/10/2024

  My Cat ( Belly ) 5 Years old with me while he was 45 day's died because this fake business denied to treat him as ************* Saturday ) and they trick me with promise to treat him after making diagnosis with a lot of money ( + $750 ) and forced me to say yes and paid 50% as a deposit, after waiting 4 hours they said we can't treat him or make any help. when i went to ** ************, they told me he's died with Mass throat and if he got a treatment in time he was be not died now

  Thrive Pet Healthcare

  Date: 12/13/2024

  We are truly sorry to hear about the loss of your beloved cat and understand how heartbreaking this must be for you. Losing a pet is never easy, and our hearts go out to you during this difficult time. We strive to provide the best care possible within the scope of our urgent care services. Our facility is equipped to diagnose and treat non-life-threatening conditions. The diagnostic testing made it clear that your cat required immediate care that only an emergency hospital or specialist could provide. As such, we recommended transferring to a facility that offers the necessary treatment and hospitalization. We understand how upsetting it is when an outcome is not what we hope for. Please know that we were dedicated to doing everything we could within the limits of our resources to help your cat. Once again, we extend our heartfelt sympathies to you and your family for the loss of your beloved companion.

  H. R.

  Date: 12/16/2024

  Finally my heart is broken and my Pet " Belly " passed away, literally this bad place " Thrive " was kill him by unhelpful and doesn't care , this fake non urgent care and non care at all.

• Review fromNadia S

  Date: 11/29/2024

  My dog died within hours of being treated in **********************. They did xray, blood tests and said everything looked good and he can be treated with antibiotics. My dog died that very night. I wish I would have taken him somewhere else where he could get the proper professional help and care. Im not sure that they even performed any of the services they charged me for. Stay away from this place if you love your pets!

• Review fromjohn m

  Date: 10/21/2024

  I sincerely wish I could give this "hospital" a minus one. After x-rays, our family vet said our cat, ******, had fluid around his lungs making it hard to breath. He sent us to the Access ************************* for an ultrasound and a thoracocentesis to remove the fluid. We took ****** in at 9am Monday morning and picked him up at 6pm that afternoon. ****** looked to be at death's door, much worse than when we brought him in. He had a wet, gurgling cough. His eyes were almost closed and he seemed barely conscious. His breathing was much more labored. The next morning we took him back to our family vet who did xrays and said there was no hope of recovery, which he had not said before our visit to Access. We had to put ****** down. How could a hospital discharge a patient in this condition ? How did a visit to Access degrade ******** condition so drastically? Take my advice and stay away from Access!

• Review fromJamie G

  Date: 10/15/2024

  This place is a joke. Once i sent corporate the lies i received and the outrageous bill from the South Atlanta Veterinary Emergency vet they will no longer message me back. This is a money hungry vet and our pets deserve better. On August-******* my Cane Corse Remi was at this vet. I was told she needed a blood transfusion. After going over everything we paid for the transfusion and a few hours later I get a call that she also needs a plasma transfusion. So we went over everything and I was told with these transfusions and a 3 day treatment in 72 hours my dog would be ready to go home. Long story short I paid for both transfusions and my dog died within the first 16 hours of being there. My 3 day bill was $5,748.00 for everything and Remi didn't even make it 1 day after they told me with these transfusions she would be okay. Now they are trying to stick me with a $4,003.00 bill with only 16 hours of her being there but yet my full 3 day treatment plan was $5,748.00. ********** said he would work on my bill when I picked Remi up since she passed and has yet to do anything other than trying to justify on why in less then 1 day my bill is over $4000.00 after stating the blood transfusion was $800 and the plasma was $1,000. Thats ******** not $4,003.00. They are disloyal to their word. If you want an honest vet that's not going to doctor the bill up for their benefit I would consider going somewhere else.

• Review fromKaren M

  Date: 09/13/2024

  Thrive plus has been extremely helpful. I had to bring in my old guy and it was going to cost a pretty ***** and the receptionist at the location told me about thrive plus. I had some issues enrolling and reached out to support but didnt hear back immediately but when I did they were extremely helpful I cant remember her name it was like **** or something and she apologized and gave me 2 months free membership for the inconvenience I was very happy with this resolution and with the care me and my dog received. Little hiccups along the way but resolved at every step.I also recommend having a live chat for people to reach out too for customers