Reviews

This profile includes reviews for Visionworks's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Visionworks has 539 locations, listed below.

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  Visionworks

  175 E Houston St San Antonio, TX 78205

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  VisionWorks

  12000 SE 82nd Ave Ste 1008 Portland, OR 97086-7729

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  Visionworks

  3547 Midway Mall Elyria, OH 44035

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  Visionworks

  7208 191st St Tinley Park, IL 60487-9378

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  Visionworks

  3030 Brandywine Town Center Wilmington, DE 19803

Review Details

• Review fromJan D

  Date: 03/10/2025

  I am appalled by the lack of customer service at **********************. I ordered glasses for my child, who is essentially blind without them, yet received no updates or urgency from the staff. Despite multiple follow-upscalls, store visits, and promised callbacksthere was no follow-through.When I did get assistance, the staff was unprofessional and indifferent. One rep refused to get up from her seat, and others ignored us entirely. They relied on outdated sticky notes to track orders, leading to confusion and delays. Staff were glued to their phones, failed to introduce themselves, and expected me to remember who I had spoken with.Their attitude was dismissive, as if I were receiving a free service instead of paying for it. After requesting a refund, I was promised a managers callbackstill nothing. The incompetence and disregard for customers are unacceptable. I will never return and strongly advise others to avoid Visionworks.

• Review fromAndy S

  Date: 01/25/2025

  The whole of visionworks just *****. They don't give their general managers breaks, they make you work 50 hours a week with no extra pay. The stores all have such high turn over rate that they just cycle through people like cattle. *** the supervisor of *********** shouldn't be there. She's abrasive and rude. The district manager doesn't care about the people who work there or the stores. The entire company should close.

• Review fromVijay M

  Date: 01/08/2025

  I was examined at the ************************************** location approximately a year and a half ago and given a script for eyeglasses. Unfortunately, I lost my glasses and went in to refill as I had my own frames. I spoke to Front Desk, who told me that I would need to have a new exam as it has been more than one year. Explained to them that the classes were lost and that there was otherwise no change in my symptoms. She told me that this is store policy and gave me the name of the manager in the ****************** Tuesday ********. I went back the next week and spoke to Miss ********, who said that they reached out to the optometrist ******, who said that they cannot refill the prescription without an examination. I told them that I had reviewed the ********************* (************************************************************) states that new examination is not required for approximately three years unless there has been changes in vision which there has not. Rather than waste more time, I decided that I need glasses, and I can be re-examine. Unfortunately, this was a waste of time and money, but I had to get it ******* main complaint is that they are creating a policy of not allowing their patients to get new classes unless theres a new exam. This is definitely a money-grabbing experience. There is nothing scientific to substantiate this. The doctor did not even know how to change the electronic medical records to have the script last for two years and needed the administrative assistance ********** is a consumer alert that the script should be defaulted to at least two years. They are needlessly holding their patients hostage from getting new glasses. This results in the patients losing time and money, and the company Visionworks, which was started by Dr. ******* to bill needlessly and unscrupulously

• Review fromMaria M

  Date: 11/08/2024

  Terrible customer service at ********/********* location. The tech at the front desk was rude upon our arrival because we were 5 minutes late. During the tests she made rude and discriminating remarks about my mother not speaking English. The Doctor was as rude as she was and unprofessional. When we were checking out with the same tech, she made more unpleasant remarks about taking cash versus using a card. We will not be returning to this place.

• Review fromAA B

  Date: 11/05/2024

  Terrible customer service. I've been calling them for over a year trying to get my money back.

• Review fromJennifer T

  Date: 10/26/2024

  While I love vision works, I forgot what it used to be called. They change the name but whatever same thing but yesterday I went there and it closed at five but on your website it says seven and there was a woman that traveled an hour and a half to get there just for them to say closed.,,, and she was upset you got to change your time on the website please it would help out a lot. Other than that, Im very very satisfied.!!!!!

• Review fromKent S

  Date: 10/22/2024

  So I went to the location in ********* ******** and ordered glasses and sunglasses. I was told at each step that I was getting what I ordered. In truth, what I got instead was nothing I wanted. I placed an order for nearly $600, and got only non-polarized sunglasses and only polycarbonate lenses. I did not get uv filtering, scratch resistance or any other upgrade. The sunglasses are clear why? Why would I order sunglasses that have no polarity? What would be the point. So the entire order was wrong, the worker said I was getting exactly what I wanted, to find out the entire order was wrong AND to fix it I would have to pay more money They literally did nothing right, and that is my fault. Their ****** cant even read the receipts to figure out what was included completely unacceptable on all accounts

• Review fromEusebio P

  Date: 09/24/2024

  I have used the ************ location at ******************************************************** and It is amazing.Dr. ****** is the assigned ophthalmologist. He is not only knowledge but also has a calming character who takes the time to explain to his patients. At the actual optical ********, an associate, and Yayma, the store manager, are amazing. They always help the customer with their advises. This last time I have worked with ******** for my new set of glasses and he helped me with his expertise and did his best to lower the price as much as he could. Honestly, this is a great location and I strongly recommend it.******* *****, *****

• Review fromImaya T

  Date: 09/08/2024

  Working with corporate regarding this issue, atp. Ordered glasses on day spectrum business went down and so did their internet. So the payment and order went ignored for almost a week until I called back, then they realized order had not been placed and submitted it. Given various dates and assurances when my glasses would arrive, none of which were true. Three weeks later I have no glasses, no record of an order in their system anymore and no refund. Had my mother get involved who is an attorney and she is in communication w/corporate. It is ridiculous and unacceptable that all of this occurred and not one person has apologized or taken accountability or even given a flat, scripted "I understand your frustration"...not from anyone incl the "Supv". All they do here is place blame elsewhere, claim it's out of their hands and force me to wait for more bogus info or for the next negative thing to occur. It is unbelievable how much has gone wrong with this place! and I'm actually shocked at all the positive reviews! I should've gone to Eyes on ******* like someone recommended but nooooo! ??09/04/24 UPDATE -#1) Although I gave **** the phone number where I can be reached, a ** allegedly tried to contact me yesterday but he used the wrong number. You would hope after reviewing my complaint this GM would've taken the initiative to check whether there were other numbers he could try...but nope, he didn't reach anyone and that was that. SMH.#2) Now ***** w/corp customer service has advised since the original order placed in August mysteriously disappeared and could not be located in any of their systems, they have reordered my glasses! AND...I was told it could take up to 2-3wks to receive them! So in total, it will have taken TWO MONTHS to receive a pair of glasses from Visionworks!#3) I want a refund asap so I can quickly move forward from this.This entire experience has given me increased anxiety and I am angry at the way I have been mistreated throughout!

• Review fromChristina M

  Date: 08/13/2024

  This place ***** ! They are absolutely disgraceful and their ghetto manager is horrible! Spent $800 in 10 mins and a month later still no glasses. Telling me it takes time to make glasses ! Time?????? What are they making these glasses at home in their basement. And of course you cant find any owner because hes running a scam. When you walk all his employees are talking on their phone messing around. You need to hound them to get anything. What a horrible horrible place.