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Business Profile

Financial Technology

FloatMe

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Technology.

Complaints

This profile includes complaints for FloatMe's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

FloatMe has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • FloatMe

      454 Soledad St San Antonio, TX 78205-1554

    • FloatMe

      110 E Houston St Fl 7 San Antonio, TX 78205-2991

    • FloatMe

      106 E 6th St Ste 900 Austin, TX 78701-3665

    • FloatMe

      2814 Detroit Road Cleveland, OH 44113

    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I last subscribed to float me in first week of March, immediately canceling it bc I had been receiving cash advances for a few months before March, it was in either the last 2 months of 2024 or the Dec 2024 & Jan. 2024. No more than $40 was received from them at a time. 1st was $20 then $40. I immediately canceled in March bc I wasn't offered an advance after working up to what was supposed to be $60.

    • Initial Complaint

      Date:04/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: 23255500

      I am rejecting this response because:i was told to. I dk how u come up with 5 charges but ill go thru them afain n trust ya but however I have 2 closed Accra n the chime is only one open is that where it's going thats all I need amount n wheres it going i accept rest unless I can go thru again n c I'm right but trust u r

      Regards,

      ****** ****** with them I want the BBB simple to get my money and as fast as possible I know there's lawsuits on them and I've got a receipts on all of the stuff I'm going to add in all of my pictures and all information I have on this particular case thank you so much

      Business Response

      Date: 04/28/2025

      Hello ******, 

      We appreciate you taking the time to inquire about this issue. We found an account under phone number ************** that was created in March 2023. Every subscription fee payment failed on this account between March 2023 and December 2024. We have now refunded a total of 5 subscriptions fees that were successful, between December 2024 and April 2025. Please allow a few days for the amounts to be credited back to your linked bank account. 

      We were unable to find any other accounts under your information. If you have received other charges from FloatMe, it could mean there is another account in our database under different information. Please email ********************************** with details, including your reason for writing, your phone numbers for the past 3 years, home addresses for the past 3 years and any other names the account could be under. We're happy to investigate further. 

       

      Thanks, 

      FloatMe Support

      Business Response

      Date: 05/05/2025

      Hello there, 

      We have done all we can with the information provided. If you have further questions, please email ********************************** with details, as described in our earlier response. 

       

      Thanks,

      FloatMe Member Experience Team

      Customer Answer

      Date: 05/06/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
      The 5 that are to post to my acct is good with me but I have not received that yet but will b looking good for those 5 u found ty
      Regards,

      ****** ******

    • Initial Complaint

      Date:04/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These crooks have charged me month after month for their premium service, but not ONCE have they offered me a dime. Can't wait to see a class action for false advertising. What a waste of time and money.

      Business Response

      Date: 04/18/2025

      Hi ***,

      Thank you for contacting FloatMe regarding this.

      We checked the account under **************************** and can see here that while it has been active, recent subscription charges were not paid successfully. There are currently 2 subscription charges that are still processing, and if ever these clear, we'd issue a refund.

      We've also cancelled this account permanently, so the user should not receive further subscription charges.

      If you have further questions or concerns, please let us know.

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/14/2025 I tried to use float me, It charged me $4.99 before I was approved. contacted their support email two times for a refund. Has not returned emails. All I want is my $4.99 back

      Business Response

      Date: 04/18/2025

      Hi ***********,

      Thank you for reaching out!

      We can see here that the account under ************************************* is now cancelled and refunded. The user also wrote us an email, and we have communicated this information directly to her.

      If you have any other concerns or question, please don't hesitate to reach out.

    • Initial Complaint

      Date:03/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Float me is a loan app i found on ****** play store about 3 yrs ago. I signed up & they only borrowed me $20. I paid them ******** borrowed again about 3 more times & canceled my membership & uninstalled the app. But til this day they still keep deducting me $3.99 every month. I have also notified my bank to cancel the payment but Float me still manages to deduct it again the following month. I'm not sure what to do now. Please help.

      Business Response

      Date: 03/06/2025

      Hi there, 

      We found one account under the name ******* **** in our system. This account had an active subscription, as well as an outstanding Float in the amount of $24.00. The Float has not been paid back successfully since its original due date of June 15 2022. 

      As long as a subscription remains active, it is subject to our subscription fee. There were no cancellation requests for this account on record, either in-app or via support ticket. Please note, like other subscription-based apps, simply deleting FloatMe from your device does not cancel your membership. 

      I have now canceled your subscription and refunded the last 3 subscription fees as a courtesy. Regarding the outstanding balance, please email ********************************** to arrange payment. 

      Thanks,

    • Initial Complaint

      Date:02/27/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contacted FloatMe Support on 2/24/25 to close my account and remove all information they had in ne.They have yet to acknowledge my request, despite having paid them.

      Business Response

      Date: 03/21/2025

      Hi there, 

      Thank you for your inquiry. I see one of our agents responded to your support request on February 27th, 2025. Please check your email for our response. I have now refunded your subscription fee as requested. If you have further questions, please email ********************************** with details. 

      Thank you!

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They charged me the monthly fee and then when it was time to get the loan, it didnt respond it didnt do anything. I see theres nowhere online that shows you can delete your account. Im really starting to feel like this company might a scam just to take peoples money and keep their information. If you guys are seeing this, please delete my account today or I will be seeking legal advice.

      Business Response

      Date: 01/17/2025

      Hi there, 

      I see your account was canceled at your request and your $3.99 subscription charges were refunded on January 14, 2025. You're all set.

      Thanks!

      FloatMe Support

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint: 22777802

      I am rejecting this response because: I still have not received an email stating that my refund is being processed. I received an email on 01/09/2025 stating that my charge of $3.99 was successfully processed. This only tells me that the business was successful in charging me. It has now been two days since the charge was successfully processed and since the business has responded to my complaint, but I have still not received an email regarding my refund. I have also responded to the agent informing them that I am asking for a refund and thats all im asking for. I still havent received a response. I am waiting on the business to refund me. 

      Regards,

      ****** ********

      Business Response

      Date: 01/08/2025

      Hi there, 

      The account under email *********************************** has been canceled, and I see a refund is being handled by one of our agents. We must wait for the transaction to clear before we can issue a refund. 

      Please keep and eye on your inbox, our team will email you once the refund has been issued. 


      Thanks,

      Business Response

      Date: 01/17/2025

      Hi there, 

       

      Your subscription fee was refunded on January 13, 2025. An email was sent to you letting you know as well. Please allow a few days for the amount to clear. 

       

      Thanks!

      FloatMe Support

      Customer Answer

      Date: 01/18/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ****** ********

    • Initial Complaint

      Date:12/23/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Floatme is trying to take 81 dollars out of my account without authentication. I emailed them several times to get it stopped and they won't answer. I don't have that money in my bank account because of them.

      Business Response

      Date: 12/26/2024

      Hi, 

      I found an active subscription under your email that took out a Float on December 6th. The charge in question is repayment of this Float, due on December 24, 2024. Since this charge is repayment for an advance, it is not eligible for a refund. 

      If you'd like to cancel your FloatMe account, you can do so any time by heading to your membership settings, or by emailing ************************************************************

       

      Thanks,

      FloatMe Support

    FloatMe is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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