Complaints

This profile includes complaints for EZCORP, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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EZCORP, Inc. has 512 locations, listed below.

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• 

  EZCORP, Inc.

  2500 Bee Caves Rd Ste 1 Rollingwood, TX 78746-5888

• 

  EZCORP, Inc.

  1901 Capital Pkwy Austin, TX 78746-7613

• 

  EZCORP, Inc.

  3020 N 18th St Waco, TX 76708-2569

• 

  EZCORP, Inc.

  1416 W Oaklawn Rd Ste H Pleasanton, TX 78064-3876

• 

  EZCORP, Inc.

  5203 Cameron Rd Austin, TX 78723-2416

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business keeps harassing me via telephone. I've pressed "9" several times to discontinue the calls and to be placed on the "Do Not Call" list. Everyday, multiple times a day, I'm still called. I put myself on a national "Do Not Call" registry. I'm still getting calls from *******. At this point, I'm experiencing stress because they won't stop calling me.

  Business Response

  Date: 05/09/2025

  Thank you for contacting,EZCORP and its family of brands.  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money in response.  Instead,immediately contact our office at customer support at ************ to verify if you were once our customer. Please refer to reference number 399521.
  You may also contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** *******

  Business Response

  Date: 03/27/2025

  We have received complaint #********, Thursday, March 27, 2025 3:52 PM
  We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.
  
  
  Thank you!

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/23/25 I got a loan of $1900, with a Finance Charge of $475. Total owed to obtain property worth >$14,000 on 3/25/25.Week prior to that date I was hospitalized expected to be there for a month. I called offering to pay about half via the phone and have a friend pay the balance. They refused payment saying it had to be in full.I am on disability. I discharged myself and on 3/25 offered full payment per contract. They refused.I needed to pay on more than one debit card. They said their computer system cant handle that. I asked for the manager.They called her. 1st she said I could pay with 1 card and the rest in cash. I had no way of getting that cash or putting the total on 1. 2nd she said I could use 2 but it had to be half and half exactly. I could not. 3rd they offered for me to pay the Finance Fee and pay interest on $1,900 until I could get cash at 304.17%.I asked to call mgr back. They refused saying she was on break. They called the police. Police arrived and they told them a different story about they cant because they pay interest when paid by debit card. All this was said in front of 4 officers and then their supervisor. They still refused payment. I had to leave or be trespassed in which case if I returned to pay Id be arrested.They are stealing my property and holding that over my head demanding exploitive interest rate. I required the police to write a report. Kissimmee PD #**********.This place is running a scam and defrauding people.

  Business Response

  Date: 03/27/2025

  We have received complaint #********, Wednesday, March 26, 2025 5:32 PM
  We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.
  Thank you

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** shop conducts unfair business practices. Upcharging, loan servicing agreements incorrect, they decide what they want to charge and scam individuals out of money to benefit there pockets. Put a handgun in layaway, requested to use the money I put down and purchase a different handgun. If I put $50 down and want to purchase a different handgun why would they keep $40 of the money? Thats an unfair business practice to keep money. Anyone can see this. Manager at the IH-35 ************* location botched my background check and I got delayed. He intentionally inputted incorrect information. I have never been delayed for a gun.

  Business Response

  Date: 03/13/2025

  We have received complaint #********,Wednesday, March 12, 2025 5:24 PM
  We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.
  
  
  Thank you

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/25 I had an item on **** at max it ****. On 1/27 which is one day after the first month maturity date I came to redeem my item on the ticket originally it said I have to pay $407.75 to redeem my item instead I was charged $450 38 to redeem my items supposedly because I was 2 days after the maturity date for the first month which to my understanding I should not have been charged that much. On the **** ticket it says that the monthly percentage rate will be 25%. However on the receipt it says the APR is ****** the loan amount is stated at 3:25 the financing charge is stated at $9.75 the service charge is $71.50 the setup charge is $1.50 an additional charge of $40.63 an affidavit fee of $2 for a total of $450.38 the cashier could not explain to me what these extra charges are because on the original **** receipt these charges are not mentioned

  Business Response

  Date: 03/17/2025

  Hello,

  We received the following concern. The issue was addressed by our district manager on 3/6/25 to the customers satisfaction.

   

  Thank you, 
  EZCORP Customer Support

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a text from a family member stating to contact JAA. It was a urgent and important matter with a reference number. *** supposably is a mitigation company for EZCORP EZ MONEY. So I called this place he stated they were located in ****************** and advised they are not debt collectors but wanted me to give agreement to paying back a loan from 2012 of $3500 , he had previous addresses, last 4 of my social, Bank name at the time and employer from that time frame. However, was unable to provide proof of this debt even though he argued up and down they have been trying to contact me for years and that I never responded. What made me furious was the fact they contacted a family member prior to me and telling them it was a urgent legal matter when once contacted they couldnt provide all the information of where it came from. I contacted the bank I had at the time they didn't find anything as I know I used services before but I knew I paid them back then again I was a college student at the time so who knows but j pay if its legit mine but no proof and then treating me with civil court to get the balance if nothing is agreed upon at the moment was insane especially for a debt if even mine from 13 years ago. Also, I contacted EZCORP she searched my name and social and she verbally stated nothing was popping up for me in her system and if so those loans had been forgiven if it was that old. I don't do well with accusations or fraudulent ways so I advised for him to call back today 3.4.25 so I can do my research and as I'm finding I am not the only person this is happening too.

  Business Response

  Date: 03/20/2025

  EZCORP and its U.S. branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond,or pay any money in response.  Instead, immediately contact your local law enforcement, state ************************ or the ************************ to report a potential fraudulent scam.
  
   If you would like confirmation on whether you were or were not a customer, please contact our office at ************. Please provide reference # 384977
  

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  ****** Singrous people have encountered the same thing. I've received 5 more calls after that of them trying to get me to make a payment arrangement or settle the debt. I believe this is a scam but I guess I won't fully know until I'm sued or receive court papers as they say would happen if I don't pay.

  Business Response

  Date: 01/27/2025

  EZCorp and its branded companies do not collect on any debt.  If you received a call or letter asking you to pay a debt owed, please do not respond or pay any money and response.  Instead, immediately contact your local law enforcement, state ************************* or the ************************ to report a potential fraudulent scam.  
  If you would like confirmation on whether you were or were not a customer please contact our office at ************ 

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the ************************************************************ location and purchase a ************* Neverfull special edition purse. The purse came with a receipt and was supposedly to be real. I purchased a ************************** and they stated that the purse is not real and it was 100% fake. I contacted the store manager by the name ***** and she stated that I need to provide the documents and the paperwork of the service and stated that I can get store credit and I do not want store credit I want the money back on my credit card and she refused to do so. She even hung up in our faces just because she don't want to take accountability for there own negligence on authentication of designers goods. I want my refund back to my credit card.

  Business Response

  Date: 01/27/2025

  We have received complaint # 22852991 dated Monday, January 27, 2025 11:49 AM
  
  
  We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.
  
  
  Thank you

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22857529
  
  I am rejecting this response because: I was contacted by the corporate office who informed me that the district manager would be reaching out to me who is usually good at resolving these issues as of today I still have not been contacted by the district manager and no attempts have been made to rectify the situation or fix the amount I owe to reflect what I have paid.
  
  Regards,
  
  ***************************I owed being the total I have paid on the ring is $1884.74. So I asked for the manager she said my receipts were for two separate transactions and different rings and I showed her the receipts I had and item descriptions she then said I was refunded $250 on the 27th and I told her no they refused me a refund and I made another payment that day. She said the ring was dropped from layaway that day so I showed her the receipt she asked who helped me I described her she said no one like that works there. She then said my ring was dropped for a missed payment 11/11 when I had spoke to them on the phone and told them I would be there on the 14th to make a payment so it wasnt dropped on the 11th because the payment on the 14th falls under the same payment as my initial first purchase. I then asked for her name and business licensing information she refuse both and told me her coorperate phone number would be the only reference I would get I do have the entire interaction recorded

  Business Response

  Date: 01/27/2025

  We have received complaint #********, dated Monday, January 27, 2025 10:54 AM
  
  
  We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.
  
  
  Thank you
  

• Initial Complaint

  Date:01/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: ********
  
  I am rejecting this response because:
  
  Subject: Follow-Up on Complaint #******** - No Response from District Manager
  
  
  Dear BBB Representative,
  
  
  I am writing to follow up on Complaint #********, dated January 31, 2025. The business stated that the District Manager would contact me directly to resolve the matter. However, I have not received any communication from the District Manager or any representative of the business.
  
  
  I kindly request that this matter be escalated to ensure resolution. Please let me know if additional information is required from my side.
  
  
  Thank you for your assistance.
  
  
  Sincerely,
  ***** ****
  
  
  Regards,
  
  ***** ****efused to provide a resolution or acknowledge my rights under Texas law. When I presented the documentation proving my compliance he refused. On January 15, 20**, I filed a police report (Case #**-00373) with the ***************************** Officer ********* confirmed that the issue was a civil matter. I am now escalating my complaint to ensure accountability for this violation of Texas Administrative Code Chapter 85 and Texas Finance Code Title 4, Subtitle B.I request a full reimbursement of $2,300 for the value of the item. Additionally, I ask for a formal investigation into the business practices at this EZPAWN location to prevent similar violations from occurring in the future. I am attaching supporting documentation, including my extension payment receipt, police report, and correspondence with EZPAWN.Thank you for your time and assistance in addressing this matter. Please feel free to contact me at ************************* or ************ for further details.

  Business Response

  Date: 01/31/2025

  We have received complaint #********, dated ,January 31, 2025
  We will follow our standard procedures for resolution, and forward to our District Manager of the store mentioned in the complaint.  The District Manager will contact the customer directly for resolution.

  Thank you

  Business Response

  Date: 02/11/2025

  This matter has been escalated out to corporate manager for research and review - it has been reported back that the issue is resolved. Please have the customer reach out to our office with any additional questions/concerns at ************. Thank you!

  Customer Answer

  Date: 02/13/2025

  Complaint: 22830982
  
  I am rejecting this response because:
  
  Regards,
  
  ***** ****