Complaints

This profile includes complaints for Toyota Motor Credit Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toyota Motor Credit Corporation has 32 locations, listed below.

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  Toyota Motor Credit Corporation

  6565 Headquarters Drive, W2-5A Plano, TX 75024-5965

• 

  Toyota Motor Credit Corporation

  90 Crystal Run Road Suite 310 Middletown, NY 10940

• 

  Lexus Financial Services

  P.O. Box 4102 Carol Stream, IL 60197

• 

  Toyota Financial Services

  500 Kehoe Boulevard Wheaton, IL 60187

• 

  Toyota Financial Services

  155 Pfingsten, Suite #225 P.O. Box 895 Deerfield, IL 60015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the business response and accept this resolution. However if TFS would like to insure customer satisfaction a detailed statement of where monies are allocated, principal and interests, should be transparent on a monthly billing statement. 

  Business Response

  Date: 05/14/2025

  May 14, 2025
  BBB Case# ********
  ***** *******
  Account Number: *********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ***** ******* regarding their billing statement. First and foremost,we would like to extend our sincerest apologies for any frustration Mr. ******* endured when contacting our ******************** regarding the same matter.    
  
  Please be advised TMCC/TFS is not legally obligated to provide a billing statement that includes a comprehensive breakdown of each payment. The monthly billing statement is intended to provide a general summary of the loan information,including account number, current amount due, and principal balance. While finance charges are calculated on the date a payment is received, they are not itemized within the billing statements.
  
  Nevertheless,we will attach a summary of all payments received as well as a breakdown of principal and interest for each payment.  
  
  To Further assist, *** has implemented an online tool for customers to review payments made on their TFS account via the *********************** Website. By selecting View/Edit payments, and accessing Transaction History, customers can click on the cross sign to expand each payment to view interest paid and principal amount. Customers also have the option to export or print their account history information by clicking on the Export or Print button, compatible with Excel, Quicken.
  
  TMCC strives for excellence in customer satisfaction, and we appreciate the feedback he has provided regarding this matter. We recognize that this is not the resolution Mr. ******* was seeking but hope that it provides an adequate explanation of the resolution available. If Mr. ******* has any further questions,he may contact our ************************** directly at **************,Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is a service for accounts owned by ****, ***,and their securitization affiliate. 

• Initial Complaint

  Date:04/28/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reviewed the business response and accept this resolution. 

  Business Response

  Date: 05/09/2025

  May 9, 2025
  
  BBB Case: ********
  Contact Name: ******* *****
  Account Number: **********
  
  The ***************** of Toyota Financial Services (TFS) is in receipt of the complaint filed against Toyota Motor Credit Corporation (TMCC) and TFS regarding ******* Clarks request for assistance with the above-referenced TFS vehicle account.
  
  We thank our customer for bringing their account concerns to our attention. *** would like to properly address their request, and we appreciate their patience while we have reviewed the account.
  
  Our records reflect that on April 3, 2025, our customer requested an additional payment deferral for the month of April. *** honored their request and granted the deferral. As requested, the signed documents confirming the deferral terms and conditions were returned to *** on April 10, 2025. The deferral fee in the amount of $392.65 was also paid and posted to the account effective for April 10, 2025; however, a monthly payment also posted on April 25, 2025, in the amount of $1,222.77, therefore, delaying the deferral being processed and the system being updated.
  
  As of Monday, May 5, 2025, the account has been updated to reflect the deferral. As of the date of this response, the account is current, and the next payment is due on June 3, 2025.
  
  Please know that Toyota Financial Services strives for excellence in customer satisfaction. If there are any additional questions regarding this concern, please contact us at *************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission. Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by **** or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is the servicer for accounts owned by ****, ***, and their securitization affiliates.

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service plan on 1/4/2025. I took my vehicle for an oil change on 4/25/2025 and they refused to honor the agreement. I tried to call 20 times and they refuse to help me or they hang up on me.

  Business Response

  Date: 05/07/2025

  May 7, 2025
  
  BBB Case# ********
  ******** ********
  Account Number: **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by ******** ******** regarding the request for reimbursement for vehicle maintenance on the above-mentioned vehicle.
  
  It is important to know that dealerships are independent business entities from TMCC/TFS. Because we are separated from the dealership, we do not have first-hand knowledge of what occurs at the dealership with regards to vehicle repairs or maintenance.
  
  Our records do not reflect an active service agreement with Toyota Motor Insurance Services (TMIS) associated with her TFS account. As a result, we are unable to confirm any denial related to a service plan. We respectfully recommend *********** contact the selling dealership, or the service contact administrator listed in her agreement for further assistance.  
  
  TFS strives for excellence in customer satisfaction, and we hope the explanation provided is helpful. We encourage Ms. ******** to discuss this matter directly with the proper management at the related dealership. However, if she has additional questions or concerns related to her former *** account, we encourage her to contact our *********************** at **************.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC). Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (***) or its securitization affiliates. **** is a service for accounts owned by ****, ***, and their securitization affiliate

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon my review, it is evident that significant violations of both federal and state laws have occurred in the handling, reporting, and collection activities tied to this repossession. I am hereby demanding immediate validation and documentation of your authority to enforce the repossession, as well as your compliance with all required procedures under applicable law. If you can't provide the docs in the attached letter remove this erroneous account from my consumer report.

  Business Response

  Date: 05/02/2025

  May 2, 2025
  BBB Case #********
  Demondra *******
  Account # **********
  
  Ther is in response to the complaint filed against TFS Financial Services (TFS) by Demondra *******.
  
  First and foremost, TFS would like to thank Ms. ******* for bringing her concerns to our attention. After a thorough review of Ms. ******* account, we have determined that TFS is reporting Ms. *******s account to the ********************** ****************** (CRAs) that is consistent with our records. The vehicle was Involuntary Repossessed on 07/02/2020 and the account was Charged off on 08/18/2020 for the unpaid reinstatement balance.
  
  Unfortunately,we are unable to accommodate Ms. ******* request to remove the tradeline for her account, as we are required to report accurate information to the *****
  
  If Ms. ******* should have any further questions, he may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:04/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of identity theft. The information listed below, which appears on my credit report, does not relate to any transaction(s) that I have made. It is the result of identity theft. I have listed those items in my Identity Theft Report as well as highlighting those items on the credit report which is attached. Also,would like to have all addresses and names REMOVED from my credit report, except for my only name and address (listed below) :Full Name: ***** ****** Full Address: ************************************************* Please block this information from my credit report, pursuant to section 605B of the Fair Credit Reporting Act, and send the required notifications to all furnishers of this information.Attached in the upload are the following:- A copy of my credit report I received from your company. The fraudulent items are highlighted.- A copy of my Identity Theft Report and proof of my identity.- A copy of section 605B of the Fair Credit Reporting Act, which requires you to block the fraudulent information on my credit report resulting from identity theft within four business days and to promptly notify the furnisher(s) of that information.

  Business Response

  Date: 05/02/2025

  May 2, 2025
  BBB Case #********
  ***** ******
  Account # **********
  
  This is in response to the complaint filed against TFS Financial Services (TFS) by ***** ******.
  
  First and foremost, TFS would like to thank Mr. ****** for bringing his concerns to our attention. After a thorough review of Mr. ****** account, we have determined that TFS is reporting Mr. ******* account to the ********************** ****************** (CRAs) that is consistent with our records.
  
  Unfortunately,we are unable to accommodate Mr. ****** request to remove the tradeline for his account, as we are required to report accurate information to the *****
  
  If Mr. ****** should have any further questions, he may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to report a fraudulent account that has been opened in my name. I am a victim of identity theft and did not authorize the opening of this account. Below are the details of the fraudulent ******************************** Name: TOYOTA MTR Opened Date: 5/21/2019 Account Number: **********High **********************: $8,125.00 I kindly request that you close this account immediately and remove any negative information associated with it from my credit report. Additionally, I would appreciate it if you could provide confirmation of the account's closure and any relevant documentation related to the fraudulent activity.Thank you for your prompt attention to this matter.

  Business Response

  Date: 05/02/2025

  May 2, 2025
  BBB Case #********
  **** ******
  Account # ***********
  
  This is in response to the complaint filed against TFS Financial Services (TFS) by **** ******.
  
  First and foremost, TFS would like to thank Mr. ****** for bringing his concerns to our attention. After a thorough review of Mr. ****** account, we have determined that TFS is reporting Mr. ******* account to the ********************** ****************** (CRAs) that is consistent with our records.
  
  Unfortunately,we are unable to accommodate Mr. ****** request to remove the tradeline for his account, as we are required to report accurate information to the *****
  
  If Mr. ****** should have any further questions, he may contact our *********************** at **************, Monday through Friday.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im the spouse of an active-duty service member who is currently deployed overseas. Were trying to register our vehicle in *******, our legal state of residence, while Im temporarily living in **********. Florida DMV has been incredibly helpful and already has everything they need the only thing holding up the process is Toyota Financial Services failing to send the vehicle title, even after weeks of follow-up.We faxed the release form to Toyota nearly a month ago, and since then Ive gotten nothing but conflicting stories from every ***resentative Ive spoken to. My husband was told on the phone it had already been requested and would arrive in 510 business days. That was three weeks ago. When I called again recently, I was told it was "just requested today" and now it would take another 68 weeks. One *** even told me the process could be expedited if I went in person which makes no sense since Im not the lienholder and my husband is currently deployed.Whats worse is that theres no reference number, no confirmation email, and no way to verify or track anything theyve said. Every single call means starting from scratch with a new *** who gives a completely different answer. Ive asked ***eatedly for written confirmation or proof that the title was requested and have been refused every time.Its now been 34 weeks, and Im stuck with a car I cant legally register. Ive been warned that I could face penalties or even lose my license if this doesnt get resolved soon and all of it is out of my hands, completely due to Toyota's failure to act. Ive done everything they asked. Florida DMV is just waiting. The fact that this burden is falling on me while Im already handling everything at home during a deployment makes it even ******** a military spouse, I didnt expect special treatment but I did expect basic professionalism, consistency, and follow-through. Toyota Financial Services has shown none of that.

  Business Response

  Date: 05/01/2025

  May 01, 2025 
  BBB Case# ********
  ***** ******
  Account Number: **********
  
  This is in response to the complaint filed against Toyota Motor Credit Corporation (TMCC) by Mrs. ***** ******, regarding her vehicle state registration transfer.First and foremost, we would like to extend our sincerest apologies for any frustration Mrs. ****** endured when contacting our customer care regarding the same matter.
  
   Secondly, TFS would like to thank Mrs.******* ******* for his active service in the *********************. We strongly and proudly support the men and women in our military along with the veterans who have previously served. We recognize the sacrifice our military,veterans, and their families have endured.
  
  Our records reflect that Mrs. ****** also filed a complaint with the Consumer Financial ***************** (****) on April *******, regarding the same matter.We have begun our investigation into this matter and will provide our response via the ***** Please know a response will be provided to the **** on or before May 07, 2025. We understand Mrs. ******* time is valuable, and we appreciate her patience while we review her concerns.
  
  We may include Personally Identifiable Information (***) as necessary to the complaint as submitted by the customer. We do not control how or whether the BBB safeguards our response or the *** in our response after submission.
  
  Toyota Financial Services is a service **** of Toyota Motor Credit Corporation (TMCC).Retail installment accounts may be owned by ****, or its securitization affiliates and lease accounts may be owned by Toyota Lease Trust (TLT) or its securitization affiliates. **** is a service for accounts owned by ****, ***,and their securitization affiliate.