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Business Profile

Landscape Contractors

Texas Fireman LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Poor installation. Informed business does not have time to correct job.

    Business Response

    Date: 03/13/2023

    Business Response /* (1000, 6, 2022/12/14) */
    The customer is unhappy with the color of lights she chose and accepted on her estimate. She was provided a photo example of color options via text for review prior to installation. Installation was completed 12/1/22. Customer's mother reported incorrect bulb color after installation however the color listed on the estimate and approved on the estimate was installed.

    Customer was given options to change bulbs to desired color at the end of the season when the bulbs come down for the cost of the bulb replacement only or to uninstall, change the bulbs on the ground and reinstall for a fee at the present time. Customer was informed that we do not have time, as in man hours to change the bulbs without the labor to do so being compensated. For the safety of our crews we do not change an entire property of bulbs while lights are installed on the roofline in the air.

    Customer did not respond if she would like either option at this time.

    Customer did report 2 bulbs hanging from the right roofline 12/6/22. This can be a common occurrence with Christmas lights as they are attached to the roofline with plastic clips that are designed to release when a certain amount of force is applied as to not damage the shingles. It was explained to the customer the lights hanging had nothing to do with negligence but rather the high winds we recently experienced. For the reason above we do offer complimentary repair visits with our paid services. As to date customer has not paid for the initial installation however in good faith we dispatched a repair. The repair was completed 12/7/22 by a crew placing the 2 hanging bulbs back on the roofline. Attachments:
    1) photo customer sent reporting bulbs hanging
    2) photo our crew took of repair completed
    3) documentation from our computer system of repair completed

Texas Fireman LLC is NOT a BBB Accredited Business.

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