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Business Profile

Nail Salon

Lubbock Magic Nails Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nail Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During a recent visit to a nail salon in Lubbock, TX, accompanied by a friend, I encountered an unfortunate situation. Prior to selecting a service, I specifically chose one that included a foot massage. However, while my friend received the massage as promised, I did not. When it came time to settle the bill, I politely brought up the discrepancy at the counter. The individual present simply stated that it was the way things were, without offering any resolution. Shortly thereafter, the service provider who attended to me became aware of the situation and approached me. To my surprise, she began to raise her voice and express her frustration for an extended period, lasting over two minutes. Despite the escalation, I maintained my composure and calmly asked her why she was shouting. I also suggested that she could have explained the situation more respectfully. In response, she asserted that there was no obligation for her to speak kindly to me and expressed a lack of concern for my dissatisfaction. This distressing incident unfolded in front of my friend and two other individuals, leaving me feeling deeply insulted and causing me to shed tears. When I questioned the person at the front counter as to why they did not intervene, they informed me that they were not the manager and therefore lacked the authority to intervene. As a result, I left the salon feeling humiliated and emotionally distressed. Considering the impact of this incident, I am now contemplating whether further action should be taken. My primary concern is to prevent a recurrence of this distressing experience for any other customers. It is my belief that individuals displaying such behavior should not be employed in the service industry, and I am inclined to recommend that the service provider's license be revoked.

Lubbock Magic Nails Spa is NOT a BBB Accredited Business.

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