Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Driving Lessons

ExpressLane Defensive Driving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving Lessons.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/10/2024 6:57:44 PM Confirmation #DT5YCCG6JJ Credit Card Total$34.95 Course$25.00 eFile$9.95

    Business Response

    Date: 07/30/2024

    The complaint filed does not include an explanation of the problem experienced by the customer. We recommend contacting our support department through our chat channel or email ***************************** for further assistance.

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I enrolled in the online defensive driving course. I am uunable to proceed in the curriculum without verifying my identification. I filled out the requested information and their page will not load, and shows a message that they have an error on their sidee and to please contact them. My complaint is that their chat window is not functional when I attempt to use it. I tried again later during their posted hours of availability and there was a message that support was offline. There is no email or phone number or alternative method to get support.

    Business Response

    Date: 07/08/2024

    We apologize for the inconvenience caused due to the error on the site and the unavailability of the support chat feature. Our records indicate that we have already refunded the amount paid. We are also investigating why our chat system appeared to be down during business hours.

  • Initial Complaint

    Date:12/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I am rejecting this response because:   

    I did not communicate with ExpressLane through their website chat, which was not available.  This is only one of my frustrations.  I could only find a contact number through the data my bank had on this firm after I submitted a refund claim with my bank.  I contacted the company with this phone number and was routed through various people, until I described my issue to someone in that division.

    ExpressLan did not appear to validate or address any of my concerns with their company.  Repeating: 

     - ExpressLane has absolutely no contact information no email, no chat option, no working phone number and no address on their Website, their ******** Site, or in the BBB files.I believe this company operates fraudulently.
     - ExpressLane does not have a chat available on their website as they state.
     - ExpressLanes website offers no address or phone number to call with issues.
     - ExpressLanes ******** account includes a phone number; but that phone number does not work.Refer to below.
     - ExpressLanes phone number in their BBB account is fake, and does not work.There is no address included and no email address.

    *****************

    Business Response

    Date: 01/11/2024

    The customer that filed this complaint later contacted our customer service department through the chat feature readily available on our website.  The course fee of $25 was refunded on December 22, 2023.

    The primary issue reported was the inability to validate the customer's driver's license and personal information, requiring the completion of an affidavit.  The affidavit is a requirement of the ***** ********** of ****** Safety when the student's information cannot be verified electronically through the *** system.

ExpressLane Defensive Driving is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.