Complaints

This profile includes complaints for Academy Sports & Outdoors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Academy Sports & Outdoors has 119 locations, listed below.

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  Academy Sports & Outdoors

  1800 N Mason Rd Katy, TX 77449-2826

• 

  Academy Sports & Outdoors

  10414 Gulf Fwy Houston, TX 77034-1819

• 

  Academy Sports & Outdoors

  28522 State Highway 249 Tomball, TX 77375

• 

  Academy Sports & Outdoors

  59 Woodruff Industrial Ln Greenville, SC 29607-4147

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  Academy Sports & Outdoors

  50 Westbank Expressway Gretna, LA 70053

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  This letter is to inform you that Academy Sports & Outdoors has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/22/2025 and assigned ID ********.
  
  Regards,
  
  s decision was ******** are still welcome to shop at any of our store locations in person. If youd like to speak or chat with a member of our **************** Team, click here. The click here button does not work, nor would it help as I was already chatting with someone earlier who was trying to help me make my order and had no idea my online orders couldnt be approved or they would have stated before sending it to IT. I live 5 hours from the closest store, so that is not an option or would it be after what I am hoping is just a generic email. I would love for someone to contact me with a detailed follow up as to why I am banned I guess is the word from ordering online all of the sudden. Please enlighten me. Thank you

  Business Response

  Date: 05/23/2025

  Dear Valued Customer,
  
  Thank you for contacting ********************** + **********************. We appreciate your feedback and value you as a customer.
  
  We sincerely apologize for your recent shopping experience with us. After a thorough review of your order history, we have responded with the outcome of our investigation via a voice message and an email.
  
  Thank you once again for choosing Academy Sports + Outdoors. We look forward to assisting you further. If you have any questions or additional comments, please feel free to reach out to us via online chat or by calling **************. Have a great day!
  
  Sincerely,
  
  Customer Care Team  
  ********************** + **********************  
  ******************************

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  

  Business Response

  Date: 04/30/2025

  Dear Valued Customer, 
  
  Thank you for choosing Academy Sports + Outdoors.? We value you as a customer and appreciate your feedback.
  
  We reached out to the customer for more details to help resolve the issue, but we are still waiting for clarification. Since our previous attempts to contact you have been unsuccessful, please know that we are eager to collaborate with you towards a resolution and are open to further communication.
  
  Thank you again for choosing Academy Sports + Outdoors and we look forward to assisting you.? If you have any questions or additional comments, please feel free to contact us via online chat or at **************. Have a good day. 
  
  Sincerely, 
  Customer Care Team?? 
  ********************** + ********************** 
  ****************************** 
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  
  
  
  
   
  here are no academy sports near me so I cant exchange them and will have to go thru process of sending them back in mail, waiting for refund back to card and then would have to reorder again and hope they come packaged properly this time, I am very upset and dont have time to be running around returning cups and waiting for my refund to then order again and go thru same thing!!! I would like for you to send me undamaged cups and shouldnt have to run around returning things that came damaged due to your shipment processes and negligent packers, *** or ***** home pick up for return of items would help!

  Business Response

  Date: 05/01/2025

  Dear Valued Customer, 
  
  Thank you for choosing Academy Sports + Outdoors.? We value you as a customer and appreciate your feedback.

  We have reviewed your concern and have contacted you with a resolution that has been accepted.  At this time, we consider this complaint resolved with no further resolutions.

  Thank you again for choosing Academy Sports + Outdoors and we look forward to assisting you.? If you have any questions or additional comments, please feel free to contact us via online chat or at **************. Have a good day. 
  
  ************************************** Team?? 
  ********************** + ********************** 
  ****************************** 

• Initial Complaint

  Date:04/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  As I have contacted ***** and they are telling me to contact the shipper as a missing package investigation has concluded and shows that the package was missing
  
  Regards,
  
  
   
  

  Business Response

  Date: 04/10/2025

  Dear Valued Customer,
  
  Thank you for choosing ********************** + **********************.? We value you as a customer and appreciate your feedback.
  
  After review of your concern, there is a history of orders reported not delivered. We recommend updating your shipping address, as all packages matching the shipping address show delivered by the carrier to the address submitted on the orders. As an alternative, it is recommended to shop in-store moving forward.
  
  As referenced in our terms and conditions, when merchandise is purchased on our site, "the risk of loss and title pass to the purchaser upon delivery to the carrier." Because of this, we are not able to offer a refund or replacement. If you believe the shipment may have been removed from the delivery location, we'd recommend reporting it to local law enforcement and/or disputing it with your card issuer.
  
  Although we are unable to provide your desired resolution, we appreciate the time you have taken to share your experience and consider this complaint appropriately addressed with no alternative resolutions.
  
  Thank you again for choosing Academy Sports + Outdoors and we look forward to assisting you.? If you have any questions or additional comments, please feel free to contact us via online chat or at **************. Have a good day.
  
  ********************************** Team?? 
  ********************** + ********************** 
  ******************************

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with a recent experience at your Macon location. On 4/2/25 and 4/13/25. I purchased two baseball bats from your store. At the time of purchase, the male cashier handed me the bats without their original packaging or wrapping, which I found unusual but did not question, as I trusted the stores standards and professionalism.Shortly afterward, I returned to the store with both items and my original receipts to make a return. To my surprise, I was denied the return on the basis that the bats were not in resalable conditiondespite the fact that they were sold to me in that exact state. This was not due to any misuse on my part but rather how they were handed to me at the point of ******* make matters worse, the store manager who assisted me during the return was extremely rude and dismissive. I left the store feeling disrespected, unheard, and disappointed by the lack of accountability and professionalism displayed by your ******** a loyal customer who shops at ********************** regularly, I expected much better. I am requesting that you review the transaction, including surveillance footage if available, and honor the return of the bats. I have kept all original documentation and can provide further details if needed.I would appreciate a prompt response and a resolution to this issue. If not resolved, I will be escalating the complaint further through corporate channels and consumer protection agencies.Thank you for your attention to this matter.

  Business Response

  Date: 04/10/2025

  Dear Valued Customer,? 
   
  Thank you for choosing Academy Sports + Outdoors.? We value you as a customer and appreciate your feedback.  
  
  We have reviewed your concern and contacted you with a resolution that has been accepted. At this time, we consider this complaint resolved with no further resolutions.? 
  
  Thank you again for choosing Academy Sports + Outdoors and we look forward to assisting you.? If you have any questions or additional comments,please feel free to contact us via online chat or at **************. Have a good day.? 
   
  Sincerely,? 
   
  ************* Team??? 
  ********************** + **********************? 
  ******************************************************************;

• Initial Complaint

  Date:04/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Academy sports cancelled orders saying they were out of stock yet I was in the store and they had the items, also showed in stock online. I called customer support and they said cancelled from out of stock. I have seen many people online getting the items at the pricing I ordered. The company is discriminating from person to person.

  Business Response

  Date: 04/03/2025

  Dear Valued Customer,
   
  Thank you for contacting Academy Sports + Outdoors and sharing your feedback about your shopping experience with us. Our main goal is to provide each customer with the highest quality of products and services, and we apologize for the cancellation of your orders. We have reached out to Mr. ***** to inform him that, as a company, we reserve the right to limit quantities or cancel orders that may have pricing issues or errors in the descriptions. We have also provided our Terms and Conditions for review, which can help clarify the situation.

  We apologize for any inconvenience this may have caused you.
  
  Thank you again for choosing Academy Sports + Outdoors and we look forward to assisting you. If you have any questions or additional comments, please feel free to contact us via online chat or at **************. Have a good day.
   
  Sincerely, 
   
  Customer Care Team
  ********************** + ********************** 
  ******************************

• Initial Complaint

  Date:02/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Stanley‘s from Academy. One was to replace one they came in damage. They gave me a coupon code for that because it did in damaged and the other three were part of the collection that I was going to finish buying when it came out as the chalk was released before the other ones When I ordered it on February 5 it told me it was gonna be here by February 7 on Tuesday of that following week after the seventh still hadn’t shown up I got a hold of Academy. They said they can’t do anything until February 15. They said I can contact the local post. The only reason the cups made it by February 15 was because I contacted my local post office and they sent out an inquiry about it. I contacted Academy before getting a hold of the post office and they said there was nothing they could do until after February 15. These were valentine presents and they showed up after Valentine’s Day. The post office told me there was something wrong as soon as they looked at it because they had been shipped from Springfield, Missouri to Gillespie, Illinois. The lady on Academy’s website told me that there’s a winter storm advisory and I told her that there was no winter storm advisory when I ordered them. It was just put in place and it was supposed to start the next day. Can you see my aggravation and disappointment when you order something and enough time for it to ride before a holiday and then it doesn’t show-up?

  Business Response

  Date: 02/17/2025

  
  Dear Valued Customer,
   
  Thank you for choosing Academy Sports + Outdoors. We value you as a customer and appreciate your feedback.  
  
  We have reviewed your concern and contacted you with a resolution that has been accepted. At this time, we consider this complaint resolved with no further resolutions.
  
  Thank you again for choosing Academy Sports + Outdoors and we look forward to assisting you. If you have any questions or additional comments, please feel free to contact us via online chat or at 1 888 922 2336. Have a good day.
   
  Sincerely, 
   
  Customer Care Team
  Academy Sports + Outdoors 
  www.academy.com