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Business Profile

Excavating Contractors

SK Ryker Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SK Ryker Construction was hired to grade and surface our driveway area. The initial invoice 2/18/2024 was for $3924.06; then it was amended and increased by $2,200.00 on 3/6/24 as the area was extended. They were paid $6,124.06 in full. The work was completed on 3/6/24 with the caveat that they had not as yet sealed the driveway and they stated they would return to do so within a few days. The weather was forecasted to rain and it did rain within 2 days which resulted in erosion/deterioration to the newly completed driveway. I immediately contacted the owner, ****** ****** and submitted photos of the erosion/deterioration. I was assured they would return after the rain and things dried out and they would repair the erosion and seal the driveway. They have not done so to this date. On 3/11/24 I was told they would do it the next week. 4/1/24 I was told they would do it after things dried out. Periodic communications via text and email over the months have only resulted in them claiming that they had not forgotten this issue and them claiming scheduling issues as the problem. Mr. ****** always states they intend to return to make repairs but will 'check his schedule' and he has not done so as yet. It is now October 2024 and has been seven months. The driveway has continued to deteriorate and erode as it was never properly sealed and the initial erosion that occurred 2 days after it was installed has worsened and left it vulnerable to further erosion. This is not acceptable. I am seeking resolution of the job being satisfactorily completed (immediately) or a refund of monies paid so that I may pay another more reliable company to complete the work. Photos attached are from the INITIAL rain damage that happened 2 days after install, it has suffered further degradation in the time since.

SK Ryker Construction is NOT a BBB Accredited Business.

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