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Business Profile

Security System Monitors

Vio Security, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

This profile includes reviews for Vio Security, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vio Security, LLC has 2 locations, listed below.

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    Customer Review Ratings

    1.16

    Average of 4 Customer Reviews

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    Review Details

    • Daphne B

      Date: 11/28/2022

      I have been with this company for over five years and I needed an upgrade on my cell service which cost $300. I requested to have my service canceled in October 2022, and in November 2022. They continued to withdraw money out of my bank after I've discontinued my service.. when I contact them, no one wants to handle the refund that I was told when I originally recorded this dispute. No one from management will call me and keep telling me she's not available. I will not ever use this service again, and I recommend that to anyone looking to do business with them..

    • Joseph M

      Date: 10/18/2022

      Every long distance trip my wife and I are on, we're both retired and we travel a lot, the doorbell camera goes off line and can only be brought on line while I'm standing next to it. It's hard to do that from ********, *******, ************ or wherever! We constantly have false alarms. There's always a certain alarm that goes off all the time. When it happens at home we laugh it off because we'll be sitting on the couch watching TV and the panel voice will say such and such area opened. Now when we're out that's a different matter, we've driven back numerous times to find no break-ins, it's gotten to the point where we tell the monitoring company to ignore it if it's that certain area and just let the alarm keep ringing. I didn't realize all costs for maintenance for the system comes out of my pocket and no extended warranty was offered. That was not explained to me. I'm sure it's in the contract but it was my fault for trusting them. Buyer beware if you go with this company!

    • Hidalia T

      Date: 10/04/2022

      I have been waiting for a tech to call me on a problem with the camera systems not showing up. The customer rep stated re new contract and this would take place plus save me $. Date first notified company ****, **** **** via email. No response to date

    • Danielle N

      Date: 08/25/2022

      Poor customer service. Have made attempts to contact customer service to cancel my service and was told to send a request via email for cancelation. Still have gotten no response. Canceling service shouldn't be such a hassle. Plus my monthly rate was increased after original provider sold contract to VIo.

      Vio Security, LLC

      Date: 09/16/2022

      Mrs. *******, we are sorry to hear this of the recent interactions with Vio Security. We would like to assist in any way possible but we do need additional information to locate your account. Please call us at ********** at your earliest convenience for further assistance.

    Vio Security, LLC is NOT a BBB Accredited Business.

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