Restaurants
Landry's, Inc.(Corporate)Headquarters
Complaints
This profile includes complaints for Landry's, Inc.(Corporate)'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 90 total complaints in the last 3 years.
- 23 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/30/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sidewalk and Parking Lot mishap due to the parking lot gate's automatic arm near exit/entrance.Initial Complaint
Date:04/28/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered by BBB staff AT. On February 2, 2025. The consumer went to the restaurant and paid $20 for Valet parking. On April 15, 2025 the consumer received a ticket for $60; the Valet had parked her car 10 feet from a fire hydrant. The consumer has called the business 3 times; they say they will pay the $60.00, but it's now 3 weeks later they still have not paid. The consumer would like the business to pay the $60.00 for the ticket.Business Response
Date: 05/01/2025
We will be happy to look into this matter. However, most of our restaurants with valet are serviced by a third-party valet service, not operated by our restaurants. Therefore, please let us know the name and address of the restaurant location at issue. Please advise who the customer has spoken with at our ******************** or the valet company. Thank youInitial Complaint
Date:03/25/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
I did speak to a representative from ******** corporate office. Representative stated that she needed to look into a few things and will get back to me.
Regards,
Business Response
Date: 03/26/2025
We appreciate having these concerns brought to our attention. We have no record of Ms. ***** phone call or concerns prior to receiving this BBB complaint. Before we can respond, we need additional information from Ms. *********** ******************** will reach out to ******* at the phone number provided to gather more information. Ms. **** may also contact our **************** if any additional concerns arise, at ************ (Option 9), or email us at ********************************Business Response
Date: 04/10/2025
We appreciate having these concerns brought to our attention. We have no record of Ms. ***** phone call or concerns prior to receiving this BBB complaint. Before we can respond, we need additional information from Ms. *********** ******************** will reach out to Ms. **** at the phone number provided to gather more information. Ms. **** may also contact our **************** if any additional concerns arise, at ************ (Option 9), or email us at ********************************Initial Complaint
Date:02/07/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.
Business Response
Date: 02/24/2025
Thank you for forwarding Ms. ********* concerns to our attention. Our Restaurant General Manager spoke with Ms. ********* and we believe the issue has been resolved. She will be receiving a credit on her credit card. **************** has any other concerns, she is welcome to contact our ***************************** at *************************.
Thank you
Initial Complaint
Date:01/12/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 11/29/24 a party of four (including myself) dined at the Landry's Chart House Cardiff by the Sea, CA location at or around 3pm. A day later three of the four party (including myself) became ill with bad stomach issues, which lasted several days. I call a manager the next day to discuss the issues of cold food being served, poor service, and the illnesses we had. The manager promised to escalate this to a corporate manager (Ryan (760) ********), who did call us on 12/5/24. He promised a full refund in the form of a gift card (not ideal) and promised it would be sent to us within a week or two of the discussion. I have phoned back several times and no one has contacted us back. At this point we'd like a full refund on our card.Business Response
Date: 01/17/2025
Thank you for
forwarding Mr. ********** complaint to our attention. We are sorry to hear Mr. ******** and others
in his party were not satisfied with their visit. Mr. ******** has been in contact with our Regional
Director, Scott ********. A
Complimentary Card has been processed and emailed to Mr. ********. We hope to see Mr. ******** and his party
again so we can serve them a great meal. Thank youInitial Complaint
Date:12/12/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.
Shocking that the company believes serving bad food to the customer is acceptable as I was a loyal customer for 10 years especially before they stopped serving lunch
no wonder it is closing locations. In the future all my steak house business goes to **** Chris
Regards,
Business Response
Date: 12/16/2024
No further comment required.Business Response
Date: 12/12/2024
Thank you for forwarding Mr. ********* complaint to our attention. We are sorry to hear Mr. ******* remains unsatisfied with his recent visit to ********. We believe ******** acted appropriately and did everything possible for Mr. ******* during his visit. We do not believe further compensation or action is required at this time.
To best connect with us in the future, customer comments can be entered through our website at ************************************************** which is linked to our Corporate Office.
Thank you
Initial Complaint
Date:12/11/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau,I am seeking your assistance in obtaining a refund from ******** Steakhouse in *************, **, due to a serious food safety issue during our visit on Saturday, December 7, 2024.Shortly after dining, myself and three other guests suffered from symptoms of food poisoning, including ****************, severe stomach pain, and diarrhea. These symptoms began shortly after our meal, clearly linking them to the food consumed at the restaurant.Despite reaching out to ******** Steakhouse to report the incident and request a full refund, I have not received a satisfactory response or resolution. We contacted the owner ***************** and completed a customer feedback form as well as contacted the Restaurant itself and spoke with the Manager ****. We have not heard from ***************** Considering the circumstances and the severity of the situation, I believe a full refund is a reasonable request.Given the severity of this incident, I kindly request your help in securing a full refund for our meal. The details of our visit are as follows:- **Date of Visit:** Saturday, December 7, 2024 - **Number of Guests:** Four - **Total Amount Paid:** ****** plus $120 for tip. I have attached the relevant receipt to support my claim. Your prompt assistance in resolving this matter would be greatly appreciated.Thank you for your help.
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