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Business Profile

New Car Dealers

Gillman Chrysler/ Jeep/ Dodge/ Ram
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 3 Customer Reviews

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Review Details

  • Courtney G

    Date: 08/13/2024

    I purchased a car in December. The very next day my jeep had a wobble, and I had to bring it back to be fixed. Since, I’ve brought my car back a total of 8 times with the same wobble. They have no remorse, they can’t figure out what’s wrong and I’m stuck with a lemon car. I regret trusting this place to purchase a car. This car has issues before they told it to me and now I can’t even enjoy the car. I’ve spoke to managers and still no help , no solution , no knowledge to what is wrong with this car.

  • Zeze A

    Date: 03/21/2024

    My experience with this dealership has been a complete nightmare. Despite four visits and meticulous documentation with six video recordings, they have failed to address ongoing issues with my car since purchase.
    During a recent test drive with the service director, Alvin B, he dismissively stated he hadn't watched any of the videos and didn't care about them. His demeanor turned sharply rude, demanding I not return to the dealership and insisting I pull over mid-drive, all with anger and arrogance. He said "DO NOT RETURN TO MY DEALERSHIP EVER AGAIN....."
    Upon returning to the dealership, I spoke with the general manager, Mr. ******* who seemed to side with Alvin *** distorted version of events.
    There were no apologies or attempts at resolution from the general manager. The lack of accountability and professionalism from management is unacceptable.
    Thankfully, I sought assistance elsewhere and received prompt, professional service at another dealership. They quickly diagnosed and repaired the issue, providing a stark contrast to my experience with this dealership. I didn't have to endure any unprofessional behavior, rude service managers, or arrogant general managers this time around!
    In summary, I caution against expecting respect or professionalism from this dealership. Seek alternatives to avoid similar frustration and mistreatment.

  • Jeremy C

    Date: 08/10/2023

    I purchased a used vehicle from Gillman Jeep almost 2 months ago. The initial encounter was pleasant and full of promises. Promises that Nelson the salesman, Jason the sales manager, and Dana the general manager have failed to deliver on. All three of these men have lied to me and refuse to fulfill a relatively simple promise upon purchase of a used vehicle. I would not recommend purchasing from this dealership, especially a used vehicle. I feel that i have afforded them plenty of time to fulfill their promises. Unfortunately, they are simply liars that will not stand by their word.

Gillman Chrysler/ Jeep/ Dodge/ Ram is BBB Accredited.

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