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Business Profile

Bank

Stellar Bank

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Stellar Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stellar Bank has 54 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Stellar Bank

      9 Greenway Plaza, Suite 110 Houston, TX 77046

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    • Stellar Bank

      PO Box 41314 Houston, TX 77241

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    • Stellar Bank

      8727 W Sam Houston Pkwy N Houston, TX 77040-5167

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    • Stellar Bank

      2008 Highway 365 Nederland, TX 77627

    • Stellar Bank

      296 Texas State Highway 62 Buna, TX 77612

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your banking process is extremely insufficient and frustrating and your **** have the worst attitude. I just spent 2 days and an hour trying to get a PHONE NUMBER UPDATED so I can access my account!!! This is where it becomes stupid and counterproductive. Your staff wanted me to COME INTO A LOCATION to FILL OUT A FORM for my NEW NUMBER after VERIFYING WHO I WAS. I already closed 2 large accounts for all the headaches you caused. ***** gets on the phone says they can change it for my personal then when I was ready to give me personal account said they cant and transferred me to her branch manager. She escalated the call for no reason because he changed the number PROBLEM IS HE CHANGED IT ONLY ON THE PERSONAL SIDE WHO ALL ARE THE ONES WHO CHANGED THE ***** TO PUT BOTH PERSONAL AND BUSINESS AS ONE!! WHY DO I NEED TO WASTE MORE OF TIME TO FILL OUT FORM TO UPDATE A NUMBER FOR MY BUSINESS ACCOUNT WHEN YOU ALREADY UPDATED FOR MY PERSONAL THAT IS NOT SMART!!! ALL THIS AI TECHNOLOGY AND YOU WANT ME TO FILL OUT A FORM FOR A NUMBER WILLINGLY ALREADY TOOK!!! NOT SMART. EITHER STEP ALL THE WAY IN TECHNOLOGY OR DONT BUT DO BETTER So instead of going in tomorrow to change my number ony business account I am going to CLOSE it instead. Everytime I call you all make the easiest things extrememly difficult and do it with an attitude So instead of allowing you to stress me out I am just going to close another account You all need to do better

      Business Response

      Date: 02/13/2024

      Through researching our records, we were able to determine the following:

      ****** ******** called Stellar Bank on the 1st of February to update her contact information. The universal banker that took the call was unable to verify Ms. ******** to make these updates as she was not willing to answer our customer authentication verification questions.
      The universal banker then told Ms. ******** she would need to come to the banking center to complete the request as identity could be verified in person at that time. This was not received well, and she was transferred to the ************** Manager.
      The ************** Manager shared why they needed certain information to verify her identity before updating her account. At this point Mr. ******** competed the verification process and Nef ****** completed the original request.
      We do understand her frustration that both the business profile and personal profile were not updated at the same time.

      This was an oversight by the banker, and we apologize for the inconvenience.

    Stellar Bank is BBB Accredited.

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