Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Electric Companies

San Bernard Electric Co-Op

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/20/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *********************now what they are doing.

    Business Response

    Date: 03/30/2023

    Most of our members usage was up due to the cold weather we had at the end of December.  This uptick in usage was one factor in bills being higher than normal.  The second factor was the price of natural gas. Throughout the second half of 2022 gas prices were at an all time high, $7 - $9 a MMBtu.  This type of pricing drives up the cost of energy and is pass through cost on our memberships bill.  This is line itemed on our bill as the G&T (Generation and Transmission) Charge.   SBEC does not receive any revenue through this expense, it a pass-through charge so SBEC can pay their power bill to their energy provider. 

    Just to note, natural gas pricing has come down the 1st quarter of 2023 and has allowed us to reduce our current G&T Charge.

    SBEC compares rates with other cooperatives, municipalities, and independently owned utilities across the state monthly.  While our rate may be at the higher end of the scale, it is not out of line with other utilities.

    Thanks,

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired San Bernard Electric to come out to my property and put in new supplies to be able to run electricity to a tiny home for my ************* They sent a field person out to inspect and view the needs of the property. We explained what the electricity is being used for and what it will be running to. They sent me a work order after being explained that what they said would be suffice. I signed the work order and paid over $3000 for the work to be done and after being told that this is what we needed by their company. It was installed and then had an electrician come in to tie the tiny home into the electricity that San Bernard installed. The electrician then explained to us that what was installed is not accurate and not near enough for what we need. I have been calling San Bernard everyday for a week now and just keep being told that someone will call me back. I now for the first time have been actually been able to talk to someone about the situation. ****** at San Bernard then said that it will cost us another almost $1900 for them to come and fix and put in what they wee supposed to do in the first place. I told them that this should've have been done in the first place. Everyday people are not electricians or an electric company and that were explained what it was needed for and they told us what was needed. He then begin to tell me that I signed the work order. Of course I did because San Bernard is the professional and are the ones who told us that this is what was needed. I am not the professional that is what we paid them for. Now the supplies that they put in are worthless and cannot be used in any many. I am now out of $4000 for supplies and now they are telling us they cant do anything unless we give them another $1900 to correct what should have been there in the first place.

San Bernard Electric Co-Op is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.