Complaints

This profile includes complaints for Fun Town RV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Fun Town RV

  300 Burnett St. Suite 250 Fort Worth, TX 76102

  
• 

  Fun Town RV

  2200 E Highway 67 Cleburne, TX 76031-8175

  
• 

  Fun Town RV Houston, LP

  6767 Us 59 Hwy Wharton, TX 77488-7127

  
• 

  Fun Town RV, LP

  2315 E Interstate 30 Fate, TX 75087-6218

  
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  Fun Town RV Orange

  7415 Highway 62 N Orange, TX 77632-2406

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23321138
  
  I am rejecting this response because: I was never advised to contact the manufacturer to get a certified technician that worked on their units. I went on my own to find someone local to where I was working. I couldnt just drop my unit off to them because I had to live in it 5-6 days a week for work in which they knew from the beginning when I purchased it. I was advised to buy the extended warranty and followed all steps to try and get my unit fixed. I left messages with their warranty department, and never received a call back, therefore I waited until this job ended before bringing it in for warranty repair work. I dont understand how they can fix one mechanical failure, but deny the others. I would say that a leaking shower is a mechanical failure no matter how they try and spin it. Its kinda hard to get accurate information from Fun Towns employees when their turn around rate is so high, and the same people dont even work there anymore. I wont be satisfied with this situation until Fun Town does the RIGHT thing and has it fixed. I dont feel its my job to personally reach out to the extended warranty department to mitigate this issue. I purchased the ***** dollar warranty through Fun Town, and I expect them to do their job. It doesnt sound like Fun Town is accepting any responsibility, and is trying to pass the buck!
  
  Regards,
  
  ****** ****he last 2 weeks, and Im sure the person that I originally spoke with no longer works there. I was told that my warranty only covers things mechanically wrong like appliances. I feel like the manufacturer neglected to install the shower correctly, and that Fun Town should honor the warranty in which I purchased for around $6,000.

  

  Business Response

  Date: 05/14/2025

  Shortly after the purchase of his camper, the customer reported swelling of the wood trim near the shower area. Importantly, the leak was reported well within the manufacturer's one year warranty period. However, rather than bringing the unit in for inspection or repair, the customer opted to work with a mobile technician for an estimate and potential service. This impacted our ability to assist directly through our service department or to submit a claim to the manufacturer at that time. 
  
  We did not hear back from the customer until April of 2024. In which he stated he got an estimate for a mobile technician. At the time, he was informed that since he was not going to bring the unit in for us to work on, his best option was to reach out to the manufacturer directly to see if they could assist with getting a certified mobile tech that works directly with them in order to get claims submitted. 
  
  The customer eventually brought his unit to our Megacenter in February of this year, after his manufacturer warranty had expired. Unfortunately, the customer was unable to get a warranty claim submitted to the manufacturer prior to the expiration of the one year coverage. Despite this, Fun Town RV submitted a courtesy claim request to the manufacturer on his behalf. As the warranty had expired over seven months prior, the claim was denied. 
  
  Fun Town also submitted a claim to the customer's extended warranty provider. The issue: lack of sealant around the shower door track resulting in water intrusion, is not a covered item under the terms extended warranty. That claim was also denied. 
  
  We have explained to Mr. **** that Fun Town RV does not make coverage determinations; we can only assist in submitting claims to the respective warranty providers. The customer has been informed that it is the manufacturer and extended warranty company that made the final decisions. Additionally, we provided him with direct contact information for his extended warranty provider, so he can pursue further clarification if needed. 
  
  Despite the limitations of coverage, Fun Town RV has offered to assist with the necessary repairs. The customer has been provided an estimate for these repairs and has been informed we are ready to proceed at his convenience. We have also offered to assist with canceling his extended warranty contact, a request he has expressed in considering. 

  

  Business Response

  Date: 05/15/2025

  We understand how challenging it can be to coordinate service while living in the unit full time for work. We also understand the frustration that comes with trying to get timely assistance, and we apologize for any inconvenience caused by delays in communication. Our goal is always to support customers as effectively as possible within the scope of the warranties and service agreements in place. 
  

  However, it is important to clarify the responsibilities outlined in both the manufacturer's warranty and the extended service contact purchased through Fun Town. The manufacturer provides a one year warranty from the date of purchase for defects in materials and workmanship. During this period, it is the customer's responsibility to contact either the selling dealer or the manufacturer directly to initiate a warranty claim. While we appreciate the customer took initiative to seek out a local repair option, the manufacturer requires certified technicians and documented claims to approve warranty repairs. 
  
  Regarding the extended service contract, it covers specific mechanical and component failures; including water system components, but it does not cover damage resulting from lack of routine maintenance or wear and tear items. In this case, the shower issue appears to involve owner maintenance rather than a covered failure under the terms of the service agreement. We are not denying responsibility unreasonably, but are adhering to the clearly defined limitations of the coverage period. 
  
  That said, we do want to demonstrate goodwill and a desire to help find a reasonable resolution. We are willing to offer a reduced labor rate along with a 10% discount on parts as a courtesy to assist with the needed repairs. While we may not be able to cover the repairs under warranty at this point, we are committed to helping the customer in any way we can within the guidelines of the policies and contracts in place. 

  Customer Answer

  Date: 05/15/2025

  Complaint: 23321138
  
  I am rejecting this response because:
  I guess Im not making my self clear. I left messages with the warranty company in which they never called me back. I did choose a certified technician to take pictures and provide an estimate without the help of the warranty company. This is NOT a wear and tear situation. This is a company that sold a defective RV who cant or will not honor the extended warranty. If this was the first time you heard from me on the defects of this unit, then I would understand why the warranty work would be rejected, but this is clearly not the case. This is a case of failed communication, and incompetent people who failed the customer. I wish you would argue with the warranty company as hard as you argue with me; then maybe we could come to an agreement. I spoke to another ********** today, and they said theyve heard several horror stories of customers dissatisfaction with Fun Towns warranty support. I would love for yall to prove them wrong, but Im starting to lose hope!
  Regards,
  
  ****** ****

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23133570
  
  I am rejecting this response because: nothing was fixed there are two areas that leak water and when I bought this unit they are the ones that said they were going to get a new countertop ordered as well as a mirror they fixed nothing and the camper smells like cow s*** since I picked it up 8 am not happy at all and something needs to be done!!!! 
  
  Regards,
  
  ***** ****

  

  Business Response

  Date: 04/02/2025

  **** ******, our **************** Manager, attempted to reach the customer yesterday but has not been successful.  
  
  At this time, the repairs that were brought to our attention have been resolved with the exception of two items; 
  - The fire extinguisher mounting: The customer requested the fire extinguisher be moved from its current floor mounted position. This request was relayed to Forest River and they informed us that the current floor mounting is "per design needed for code" and therefore, declined by the manufacturer. 
  - Countertop bare spot: The customer requested a countertop replacement, which was relayed to the manufacturer. Forest River declined a replacement and instead authorized a repair which consists of sanding and polishing the bare spot. 
  
  **** would like to speak with the customer in order to discuss this further and is waiting for a call back. 

  

  Business Response

  Date: 04/03/2025

  **** *****, our Grand Rapids Service Manager, is currently waiting to make contact with the customer in order to proceed further.

  The last conversation with the customer concluded that an appointment would be getting scheduled when he is not busy. In addition, the countertop will be getting ordered by the dealership in order to keep the wait time as low as we can.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 23059534
  
  I am rejecting this response because:
  
  I am going to discuss with my husband, as he did mention he informed you of all the errors as well as the lack of service. The only buyers remorse was buying from a company that sold a unit without ensuring  a proper pdi o was done along with offering any type of repayment for the several returns of the unit due to other issues popping up.

  Regards,
  
  ******* *******

  ers as well as ****** who is the over the sales and none have solved these ongoing issues. We have requested the delivery of our camper since we have driven out several times wasting our gas and time and we have also requested a buy back due to the original issues such as Cosmetic damage to the door ways, water leaks in the roof, thermostat does not function correctly, cracked skylight, fan squealing, slides screeching, kitchen faucet leaking and more. We believe we were sold and lemon and no one seems to want to take accountability for it. We searched for over a year for a camper and thought we found the right company. I am beyond disappointed and upset with how we are being treated. We were sold a Camper that was never properly inspected and told we would have all the warranties covered only to be given the run around and not actually have anything fixed in a timely manner. At this point we would like an exchange or a complete refund without it effecting our credit

  

  Business Response

  Date: 03/22/2025

  We acknowledge your decision to discuss this matter with your husband. We understand your frustration regarding the perceived errors and lack of service, and we want to address your concerns. 
  
  ****** ******** (General Manager) and ****** ***** (Service Manager) have both spoken to your husband regarding the service of your trailer and all reported issues have been addressed and resolved. 
  
  The reported issues were minor, such as the trim coming loose and were resolved efficiently. We understand that any inconvenience is frustrating, and we apologize for any disruption this may have caused, However, we maintain that the trailer is currently in proper working order and is ready for pick up. 
  
  Your husband mentioned being interested in a smaller unit. We are willing to discuss trade in options, however, please understand that trade in values are subject to depreciation, which is standard practice. 
  

  

  Business Response

  Date: 03/17/2025

  All reported issues were repaired and the customer spoke with ****** (service manager) this morning. 

  To summarize: Mr. ******* stated he didn't pick up his unit previously due to miscommunication about trim repair time. He expressed buyer's remorse regarding the unit's size, which we directed him to discuss with sales. During his recent visit, the only issue was the backup camera, which was resolved immediately. Other concerns, like the pumper, thermostat (user error), and kitchen faucet (replaced), were addressed. All repairs were completed. Mr. ******* did not express any further issues or dissatisfaction. 

  We cannot offer a buyback or exchange at this time. However, we are happy to assist in a trade in. 

   

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In reference to a new Forest River, 2024 Sunseeker; purchased date 12/19/24. Price:paid: ********* Fun Town RV Dealership, Repair Shop and Corporate Headquarters has not resolved repairs for damages caused by Forest River and FunTown RV. Repairs consist of a deep gash on outside drivers side door, scratches on back, bezel rings around taillights, extremely loud rustling noise from back/side camera, and a slash on upper passenger seat. Over three months, these issues have been repeatedly addressed to: Corsicana:***** ********* sales, ***** ******** Sales manager, ****** *****, General manager, ***** Lansfotd, Zone General manager, Cleburne:******* *., General manager, ****** ****** and ***** *. and from Forest ******, ***** ****** *******. who approved the work to be done on February 13, 2025, after repeated requests, from Shorter and me, to submit a damaged report into ************* to get an approval to begin repairs. For three months, we, my disabled veteran husband and I have gotten the run around with no satisfactory answers, results on needed repairs to our motorhome. We definitely are left with a damaged newmotorhome. We are asked to bring in the motorhome to a FunTown, Corsicana and Cleburne; all that is done take pictures. (***** ******** ****** ***** from Corsicana and from Cleburne repair shop, paint/body employee, ******* *. and ****** ******. Our plates were delayed because the title work was not sent in until 1/29/25, our warranty was delayed and a false damage report was sent in to ************** Ms. ******** under our warranty and approved, which had nothing to do with our issues that we need addressed and fix. I tried to reach out to the corporate officeno response, so I wrote a ****** review on Corsicana to warn others of our situation and to beware of the unethical practices and customer treatment from Fun Town RV. I have pictures, copies of damage reports, response from Ms ******* and conversation through text messages and telephone.

  

  Business Response

  Date: 03/04/2025

  Our management team has made consistent efforts to communicate all available options for resolution to the customer, which they have initially agreed upon. However, despite these agreements, the customer has posted several negative reviews. 
  
  Regarding the settlement and resolution, we have provided the customer with regular updates on the status of the repairs. We want to clarify that the only course of action available to us is to complete the necessary repairs, which we are continuing to do as part of our commitment to resolving the issue. 

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a travel trailer in October 2024 and TTL was included. We asked many multiple times if the check for the *** to Service ******** would be the correct amount. The finance manager ***** East assured us yes it would be and if ot wasn't to let him know and he would get us a check for the difference. So on December 3, 2024 we take the check to local tag agency and we had to pay an additional $90.71 to the check they sent. We went in and talked to ***** and he said he would get us check in the mail within 10 days. He made copies of the papers proving we had to pay additional after being told no. He emailed Friday January ****** he had a check for us to pickup. We get it Saturday and it has wrong name and address on it. Then he says it will be Monday January 6 he can have a new one. He's avoiding our calls at this point. We just want our $90.71 and a sincere apology!

  

  Business Response

  Date: 01/14/2025

  Our admin team has informed us the check was since picked up as of 1/11/25. We've requested **************** make contact with the customer in seeing what can be done internally to avoid this occurring in the future

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a camper from ********. Within the week of purchasing, it rained. I called to tell them it was leaking. The told me they would fix the leak. They now have my camper and are refusing to fix the leak.

  

  Business Response

  Date: 01/08/2025

  At time of purchase, the leak was brought to our attention within the first week. Management at our ******** location initially agreed to get the leak taken care of and potentially patch any area of the roof if able to do so. Moving forward, five months is when the customer got it into our ***** location for repairs. As time progressed the leak caused further damage leaving it in poor condition  for a patch to address the issue. Due to the extent of the damage that have progressed on her unit it is recommended this become an insurance claim as it does not align with the assistance that was originally provided at the time of purchase.

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint: 22747029
  
  I am rejecting this response because: RV states that they paid for all the repairs, but they did not. Outstanding issues still unresolved.

  While it is true we purchased a used unit, it was not delivered as stated, which is misrepresentation. RV did not pay out of pocket for any of the repairs as they were covered by my warranty and should not have given any issue to complete them satisfactorily. Continued outrage by their lack of willingness to complete repairs properly in a timely manner coupled with the fact that we are told we are not being honest. Total misrepresentation of the facts from them. Unwillingness to accept that they did not inspect the unit at all before they sold us and repeatedly ignored any outreach at the corporate level.

  
  
  ***** ********

  ivered and installed. Upon which being told that the new refrigerator was ordered larger than the original- not good for an RV. Some of the kitchen drawers are accessible. No consult to say hey its here it is. Not what you bought- aestheticly pleasing it isnt anymore- but your rv is repaired.There is no concern or consideration for anything. We have paid 3 months payments, insurance and storage. Since this time, not one follow up call. Radio silence. What a horrible company. What horrible customer service and fraudulent sales as this was not sold as presented.We want our RV before my husband has to return to work- but another 3 months is a joke. This is the absolute worst company I have ever dealt with and I am in customer service.

  

  Business Response

  Date: 01/08/2025

  The ** that was purchased was sold used as is, which was agreed upon and signed in the contracts during the purchase process with Fun Town RV. As there was an issue with the installation and other items that may not have been caught before the sale, we were happy to work with the customer to get these items repaired for them despite purchasing a used unit. We were able to get them a brand new awning, fix the issue with their washing machine, and a new refrigerator with an ice maker at no cost to them. The new refrigerator is larger than the original one as it is no longer made. We communicated this to them and they were not happy with that so we did offer to source a smaller refrigerator for them but the only ones we could source locally that would fit did not have an ice maker which the customer declined. As of 1/7/25, the new refrigerator is being tested and as soon as this is completed our service department will be reaching out to schedule pick up. Everything has been completed and the customer has declined our options for resolution regarding the refrigerator.

  

  Business Response

  Date: 01/18/2025

  After careful review, we regret to inform you that there is unfortunately nothing further we can do at this time to assist the customer. As previously mentioned, no charges were applied to the customer for any of the repairs completed. Their extended service contract covered the fridge and the water pump. In addition, FunTown RV covered the cost of sealants, replaced the awning hardware, and addressed the bedroom door and the paneling next to it.
  These repairs were either processed through the extended service contract or charged under a policy to the lot that conducted the pre-delivery inspection (PDI).

• Initial Complaint

  Date:12/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought used unit was told that everything would be working and fixed prior to pick up by our salesman. When my husband picked it up his demonstration was 1/2 heartedly happened then the tanks werent working and panel for everything works off and on. Also the repair of a couch cushion was fixed with duck tape. Then they changed the terms of what we signed because they changed the trade in if you give price unseen they stick with it. Finally complained on ******** they called me but called disconnected when she realized they were in the wrong.

  

  Business Response

  Date: 12/06/2024

  Since this RV was purchased as a used unit and the contract clearly stated it was sold "as is," we regret to inform you that we are unable to assist with repairs for any issues you are currently facing. The owner accepted the ** in its present condition at the time of their walk through. However, we are happy to proceed with any necessary repairs, though the cost would be the customer's responsibility. At the time of the initial trade agreement, the trade-in value was based on the condition description provided by the customer. Upon inspection, it was found to be in worse condition than initially described, which led to adjustments in the deal to reflect this.

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband was looking for Mobile Family ** in ******. He couldnt find it and stopped by Fun Town RV to ask for directions. They said they didnt know where that was , but they could fix the ** right away. He was excited to find a repair shop that could take it that day. I was not happy because they played scummy sales games when we were looking for an **. And, of course they knew where that repair shop was 5 miles up the road. Fun Town charged him $700 for a $300 repair they did in one day. A simple You Tube search will show that the 2021 ************ has a design flaw with the refrigerator. There is a fuse behind the *** You actually have to remove the *** So, every reputable repair service replaces that fuse with a more common one and extends the wire to around the front where it can be easily replaced. I called to make sure that for $700 they had made the proper repair. They said they couldnt do it. They very well could have. They just didnt want to. The Fun Town RV in ****** is not reputable repair shop. I will be sending this to the BBB. They wont care, but Ill feel better. I knew better than to go with a big chain. That is why I wanted my husband to go to a mom and pop shop. Shame on you, Fun Town.

  

  Business Response

  Date: 12/04/2024

  The customer recently spoke with *** *******, our Service Manager, and expressed appreciation for how quickly he addressed the repair. During the conversation, the customer mentioned they would be removing their review and accepted a $200 discount. At the time of the call, the customer was satisfied with the resolution and happy with the outcome.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Heartland Travel Trailer. Had several problems that started with the fridge!! It never did work called for over a year with no resolution. Paid for several people to look at it. The entire trailer was wired wrong and almost caught on fire twice.

  

  Business Response

  Date: 11/20/2024

  The customer has not reached out to service since 06/2022. At this time our management team had attempted to reach the customer, but has received voicemail each time.