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Business Profile

Pawnbroker

Cash America Pawn

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pawnbroker.

Complaints

This profile includes complaints for Cash America Pawn's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Cash America Pawn has 286 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Cash America Pawn

      1600 W 7th St Fort Worth, TX 76102-2504

    • Cash America Pawn

      2040 Austin Hwy San Antonio, TX 78218-2503

    • Cash America Pawn

      2110 Agnes St Corpus Christi, TX 78405-1422

    • Cash America Pawn

      1024 Oak Grove Rd Fort Worth, TX 76134

    • Cash America Pawn

      900 E Berry St Fort Worth, TX 76110-4415

    Customer Complaints Summary

    • 100 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a laptop with cash. I was told I could bring it back if there were any issues which there was. The battery is no good. Won't hold a charge. I called and they said even without receipt I could return it. Then they said I didn't buy warranty which I remember telling them I'd pay for it at time of purchase. This is when they told me I was SOL. Bad business.

      Business Response

      Date: 05/02/2025

      Thank you for the opportunity to review this complaint.   All items are sold "as is" and the customer is given the opportunity to purchase a piece of mind plan at the time of purchase.  

    • Initial Complaint

      Date:04/07/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Complaint: 23171012

      I am rejecting this response because:

      this was incorrect  I was told immediately when I asked that I couldnt take back any product that I bought and was NEVER told that I could purchase anything to do so. And immediately after they put the item back to try and sell it again. It was also obvious there were multiple accounts on the computer so it shouldnt have been missed and honestly believe it was on purpose to sell it which was why it was so low to scam a customer. A new account was made under ********************** name to make it seem like the account wasnt on it but when doing so it tells you its locked when creating a new account so what the business said was false and not true  they knew the issue and kept trying to sell it even after. And as they write this and say the password is still on it, the time is still on shelf trying to be sold because I seen it sitting there still and talked to another associate to see if it was removed after being told that yes it was still for sell and was told it was, upon checking again it was still there so I was lied to yet again about it from another associate after asking.

       

      they sell computers that are locked and most likely was stolen which is why they cant get it unlocked. Dont trust this place 


      Regards,

      ****** ******

      Business Response

      Date: 04/22/2025

      When dealing in used products there are times that things get missed or overlooked, We were not trying to sell a locked computer. We missed that it was locked, We worked with the customer for about an hour trying to fix the mistake and be able to sell the computer to him. We did get one of the accounts off but are trying to get in touch with the seller of the item to get the password removed. We do offer a 15 or  30 day POM that he could have paid for to be able to return with in that amount of time. We could have also offered if we get another one in  the store to call him, but he was mad and unwilling to work with us at that point. He walked out of the store after that telling us that we were stupid for letting a mistake get past us.

    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business allowed someone to use my game system will it was in their possession.

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today 3/17/2025 I came in to Cash America #**** ************************************************** to complete the purchase of boxlink necklace 10 k lyg 30 90.4 Grms.I payed a total of *******. I have bought from this location multiple times. I have never had this issue before. But today I went to resale my gold at ARA Gold, that purchased from your location. I was given the item back because it was fake! I dont understand how this happened. ARA gold has video evidence of this happening as I have pictures as well. I need this resolved, I spoke to the location manager and was told to reach out to you. I expect my money back. And need to know what will be done for this not to happen again. This is unacceptable and needs to be addressed now.

      Business Response

      Date: 03/20/2025

      Thank you for the opportunity to review this complaint.  This matter was already addressed with the customer.  The item he attempted to return was not the same as the purchase.  We consider this matter resolved.

    • Initial Complaint

      Date:03/08/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to this establishment in ********, ** on 03/07/2025, to purchase another wedding ring because my ring was stolen. The Caucasian sales women help me. I ask to view some rings she act like she needed to see my ID first before I can view jewelry. She only allowed me to view it briefly . The ring I purchase writing was very faint on the inside of the ring. So, I ask the sales women or you sure this ring is real she said yes. The ring was a little big so I told her I would need to get it size . She told me oh if you get it size you cant get the warranty . So I said well as long as its real I dont need warranty . The receipt says the ring was a 10 k diamond ring. I took the ring to *** jewelry and they inform me the ring was cubic zirconia. This company has a no return on there jewelry unless you purchase warranty and I know now its because they sale people fake jewelry. I am a hard working wife and mother who simply wanted to replace my wedding ring and you sale me a fake ring . This is morally and ethically wrong.

      Business Response

      Date: 03/19/2025

      Thank you for the opportunity to review and respond to this complaint.  The customer was invited to bring in the item and the item was retested as a diamond.

    • Initial Complaint

      Date:03/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My boyfriend pawned his PlayStation and went monthly to the **** shop to make payments to extend the time he had to pay the balance of his PlayStation. Today, we went to get his PlayStation out and they said that the PlayStation was forfeited in January. This should not have been the case as he was under the impression that his payments he was making were going towards the PlayStation he pawned.

      Business Response

      Date: 03/11/2025

      Thank you for the opportunity to review the complaint.  We will need authorization to discuss the customer's account with his girlfriend.

    • Initial Complaint

      Date:03/03/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put a Layaway at this cash America I put a necklace on Layway that was $589 with taxes included .I paid on it for months when I went to go pick it up . In gave them my final payment .Layway was not in the Location that was in the computer first red flag So guy tell the manager and she went to go look for it in the safe She finally came out the back after about 20 minutes and opens up a box with a necklace that look like it been broke in welded back together it wasnt Even the same necklace that I put on the Layaway So I told her I need a refund because Im not going to accept something that I didnt put on layaway that looks like that. She refuse to give me all of my money back Even though I never left the store with the item It was Not the necklace I put on the Layaway I told she thats not what i put on layaway So I told her I need a refund Im not going to accept that I didnt put that on layaway. She refuse to give me all of my money back. And her response was that she can buy the necklace back from me .Thats the only thing that she could do. she had me feeling embarrassed like I did something wrong and basically forced me to sign a paper to only accept $500 of my money back becauseSo at the end of the day I end up losing like $89 because she only gave me 500 back

      Business Response

      Date: 03/20/2025

      Thank you for the opportunity to review this complaint.  This matter was resolved on January 29, 2025. 

    • Initial Complaint

      Date:02/14/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This **** shop charged additional interest fees on many items my wife and I had in ****. When my wife and I came in to get everything out of **** Before we left ************* to drive to ******* to get our items out of **** we spoke with the manager who gave us a price to get our items out. Once we got there they charged us an extra months interest on these items, even though we paid every month as required to keep our **** agreement. We end up paying an extra $437 to get our property back. My wife Vanelopye ********* and myself ******* ********* were cheated out of this additional money as we both had property in this establishment.

      Business Response

      Date: 04/01/2025

      Thank you for the opportunity to review this complaint. A separate complaint would need to be addressed for the spouse.

    • Initial Complaint

      Date:02/10/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I visited the **** shop and purchased two subwoofers, which I had never considered. I was surprised to learn that a **** shop could sell speakers. I immediately connected them to the amplifier, activating the speaker kicks on the amplifier to enter protection mode. I then tested the subwoofer and discovered that the voice coil was defective. I contacted the company, who informed me that they sell them as is and will not take any action regarding it. However, I did visit the store right away and informed them.

    • Initial Complaint

      Date:01/23/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Entered by BBB staff LO Consumer pawned a video game system at the Cashland location in ******, **. He went back for it and when he got home and turned it on there was another user logged in and a game was downloaded. He contacted the business and asked why there was another account logged in. He states they did not have an answer for him. Consumer states in their policy it states that the merchandise will not be touched while in their possession.

      Business Response

      Date: 02/03/2025

      Thank you for the opportunity to review this complaint.  We ask for proof of the content the customer alleges in their complaint.

    Cash America Pawn is NOT a BBB Accredited Business.

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