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Business Profile

Electric Companies

BKV Energy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON TWO SEPARATE OCCASIONS *** DID NOT DO THERE JOB PROPERLY WHICH LITERALLY LED THEM TO TRYING TO RAILROAD MONEY OUT OF ME OVER 100$ EACH TIME JUST TO FEED MY SON AND NOW PREGNANT WIFE. THEN LET ME GET TO THE GOOD PART, NOT ONLY IS THE SUPERVISOR VERY RUDE AN BLATANTLY LIED (Ms.********* ********** with BKV) & SAID SHE WAS LOOKING UP OPTIONS TO HELP WHEN I HUNG UP ON HER AFTER LITERALLY ASKING "IS THERE ANYTHING YOU CAN DO FOR ME" SHE PROCEEDED TO SAY "IM SORRY BUT WE HAVE TO GET THE 103.." BUT WHEN I CALL BACK TO COMPLAIN ON HER AND I GET FORCED TO SPEAK TO HER AGAIN B/C SHE WAS THE ONLY SUPERVISOR, SHE SWORE SHE WAS ABOUT TO CALL ME BACK AFTER SHE LOOKED AT HER OPTIONS. HERE'S THE CHERRY, AFTER LOOKING IN MY EMAIL THEY SLID A BRAND NEW CCD NOBODY EVER TOLD ME INTO THIS DISCONNECTION NOTICE STATING I COULD STILL BE DISCONNECTED BEFORE THE DISCONNECTION DUE DATE DUE TO A PRIOR BALANCE FROM ANOTHER NOTICE. SO EVEN THO I PAID SOMETHING TWO WEEKS AGO, I HAVE MY ELECTRIC DISCONNECTED B/C OF SOMETHING I WAS NEVER MADE AWARE OF.

  • Initial Complaint

    Date:06/25/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ***********************

    Business Response

    Date: 07/10/2024

    We understand your concern about receiving a bill that was supposed to be adjusted.  Due to an error at the time of enrollment an inadvertent gain request was submitted to ERCOT to have the incorrect address (enrolled by Power Wizard) sent back to the previous provider.  Once this process was complete the previous provider agreed to accept the address back but there were still 2 days of usage that needed to be billed for.  Our customer service department cancelled these usage charges, prematurely, and that is what caused a system issue, in June, in which the bill was regenerated and sent to you. We want to assure you that the balance has been adjusted to zero, the account is closed, and nothing will be sent to collections.  At BKV Energy we are committed to fair prices, simple plans, and transparent communication.  We hope that this response eases your concern and reinstills confidence in BKV Energy.    

BKV Energy is NOT a BBB Accredited Business.

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