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Business Profile

Loans

Gold Star Finance, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loans.

Complaints

This profile includes complaints for Gold Star Finance, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Gold Star Finance, Inc. has 27 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I do not stand liable with GOLD STAR FI, they guaranteed time on approving my application and assisting me get a loan to pay off other personal debt and lied about it. I did not sign anything stating my application depends on my credit.

    • Initial Complaint

      Date:05/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keep calling me at least 4-5 times a day to offer me a loan. This last time I answered the area code was 513 from the **********, ** area, but their offices are in *****.

    • Initial Complaint

      Date:05/20/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally lodge a complaint regarding multiple unauthorized accounts on my credit report, which are the result of identity theft. These actions were taken without my consent and constitute a violation of my rights under the Fair Credit Reporting Act (****) and the Fair Debt Collection Practices Act (FDCPA), specifically under 15 U.S.C. 1692f.These unauthorized accounts have severely impacted my credit score and personal reputation, constituting defamation of character. Below is a list of unauthorized accounts that need to be suppressed immediately, as detailed in the attached document.If these unauthorized accounts are not suppressed immediately, I will be forced to initiate legal proceedings against the creditors and credit bureaus responsible for this defamation and violation of my consumer rights under the **** and FDCPA.I request your immediate intervention to resolve this matter and ensure no further unauthorized actions are taken against my credit report.Thank you for your attention to this urgent matter.

    • Initial Complaint

      Date:11/22/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The District Manager here, ***************************************, uses deceptive and illegal collections practices as well as manipulating applications for loans

    • Initial Complaint

      Date:11/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need a detailed arrangement with this company which refuses at every cost to work with me. We got a settlement from insurance and with what has happened in the pandemic it has caused more past due bills that are just impossible to catch up. They have even showed up at the house un announced to talk to us. The insurance settlement was not even mine to touch it belonged to my roommate. So I just need an arrangement or refinance that will work for me. And I know that if they want to they can.

    Gold Star Finance, Inc. is NOT a BBB Accredited Business.

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