Complaints

This profile includes complaints for H4 Towing's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  H4 Towing

  10935 Estate Ln STE S429 Dallas, TX 75238-2316

• 

  H4 Towing

  PO Box 361141 Dallas, TX 75336

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business responded to me via email but refuses to actually address my complaints with a justifiable solution or reason as to why my car was illegally towedersation. I recorded the call for my records. I also have proof of registering my vehicle prior to parking, along with documentation of the property and signs indicating that my vehicle should not have been liable for towing.I request a thorough review of this incident and a prompt resolution. Thank you for your attention to this matter.

  Business Response

  Date: 05/02/2025

  Vehicles with visitor permits are strictly prohibited from parking in carports or directly in front of garages. Any vehicle found in violation of this policy is subject to towing at the owner's expense. In the case under review, the complainant acknowledged that their vehicle was parked in front of a garage, thereby breaching the established parking regulations. Consequently, the towing action was warranted, and a refund is not applicable. 

  Parking policies are clearly outlined and provided to all leaseholders as part of their rental agreement. It is the responsibility of each leaseholder to ensure that their guests are informed of and comply with these parking regulations.

  Customer Answer

  Date: 05/03/2025

  I am rejecting this response because they still will not address the fact that the property has no labeled visitor parking whatsoever and I was towed during business hours which is prohibited in the leaseholder tow agreement and i wasnt just parked in front of a garage. I was targeted because my car was registered and its my dads garage but im over the matter. Its in the Lords hands, what is done is done. 

  Business Response

  Date: 05/05/2025

  Visitors are permitted to park on the property, provided their vehicles are properly registered and parked in non-reserved spaces, including areas in front of the garage. In this instance, the vehicle in question was confirmed to be registered; however, it was not parked in an authorized open space.
  

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As of March 4, 2025 I hady vehicle towed by H4 Towing. I immediately made a comment in an email to them about the situation. I emailed two different emails a total of four times about the situation with zero response. I called the business number to speak with someone on the situation I was given a run around two times saying I just missed management. The third time I was informed management never comes in to my surprise. Now I cannot get any assistance from anyone, person or through email about the damages to my vehicle that is still giving my difficulties with my job.

  Business Response

  Date: 04/21/2025

  To effectively investigate and respond to your towing complaint, we require further details. Specifically, please provide:
  Vehicle License Plate Number: This will help us identify the specific vehicle involved.
  Location of Tow: The exact address or area where the vehicle was towed from.
  Once we receive this information, we can proceed with a thorough review and provide you with a comprehensive response.
  

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not appreciate this business scamming people. I was scrolling thru instagram and I seen how you guy tried to hide this scratch on my friends car you can tell you guys edited this picture yall really thought yall were slick I stay in ****** and I wouldnt appreciated if I got my car back with damaged your employees need to be more caring and responsible and respectful about this

  Business Response

  Date: 03/28/2025

  To properly address your complaint, we will need additional information, including the vehicle's make, model, license plate number, as well as the location and date the vehicle was towed.

  On another note, was a damage claim submitted regarding the alleged damages? If so, could you please provide the email address from which the complaint was sent?

  We reviewed the email address provided in the complaint and did not find any emails received regarding a tow or any reported damages sent to management.

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartments Tides at *********************** use H4 towing. I pay monthly for a parking spot and was told anytime someone is in my spot to get in touch with the towing company and they will remove the vehicle. I called yesterday around 9 and advised I was attempting to do a space call but due to them not coming from the last space call it was saying the call was already active. She told me to text which I did an no one came. This is the second time so I will also be going to the apartments about my grievances. When I first moved over here they used to tow. Now they dont even do there job over here in our apartments anymore.

  Business Response

  Date: 03/25/2025

  Thank you for reaching out. I understand your concern regarding the response time to your recent space call.
  Please know that we respond to space calls in the order they are received. At times, due to a high volume of calls, there may be delays in response. Additionally, we are required to verify that the space call request is associated with the individual making the request to ensure accuracy and compliance.
  As no additional information was provided in your message, Im only able to respond in general terms. If you could provide more detailssuch as the date and time of the call, vehicle information, phone number, unit number, and your registered spaceId be happy to look further into it for you.
  We appreciate your patience and understanding.

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/17/2024 I was parked in a Bisitor parking spot, registered my vehicle and it was towed at 3a.m. Saturday morning the following day!I backed into this parking spot & believe the front of the vehicle covered the barely seen word stating it was a Visitor parking space.I want to be reimbursed for this fraudulent action by this company.This company refuses to show us the picture they claim they took before towing.We had to make the payment since every day it stays impounded costs more! (daily)

  Business Response

  Date: 12/04/2024

  Thank you for reaching out regarding the towing of your vehicle. After reviewing your claim, we have confirmed that the vehicle was not parked in a designated visitor parking spot at the time of the tow. Please find attached a photo clearly showing your vehicle's location, as well as an additional photo illustrating what visitor parking spots are designated on the property.
  As the towing was conducted in accordance with the parking regulations in place, we regret to inform you that a refund will not be issued. We encourage all residents and visitors to carefully review and adhere to the parking guidelines to avoid similar issues in the future.
  If you have any further questions or need clarification, feel free to contact us.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car got towed when both my cars have been registered since I moved in. They dont notify you they just take your car and leave. Also whoever is on the phone and talks to customers talks like trash and no professionalism. This is a terrible towing company. Why my apt complex stays with them is beyond me. But if I see someone trying to take my car again I will defend my property with the second amendment. Tell ur drivers be careful

  Business Response

  Date: 11/07/2024

  Thank you for reaching out regarding your recent experience. We understand your concerns and want to address them appropriately. To assist you with detailed information regarding the tow, we require specific information about your vehicle, including the license plate number. This information will allow us to look into the matter more thoroughly.

  
  Our drivers are dedicated professionals who follow procedures to ensure the safety and compliance of all vehicles. We kindly ask that our team members be treated respectfully, as they are performing their duties as required. We value constructive feedback and are committed to addressing issues professionally and courteously.

  
  Please provide the requested vehicle details at your earliest convenience, and well be happy to assist you further.
  Thank you for your understanding and cooperation.

• Initial Complaint

  Date:10/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday October 30, 2024. My car 2019 ******* ****** Black was towed from Mirabel Apartments due to not being registered. I've lived here for 2 weeks I've relocated to a new city. Trying to get information on why and how this happened if for 2 weeks I have not been towed. When I called *** and ****** were very rude unhelpful and treated me like I was a criminal. I was trying to explain how I did register with the complex and they said it was an legal tow and im not registered. I got hunged up on multiple times trying to get information and I had to call from my other number and once they figured out it was me again from the same car I was hung up on again and put on hold and sent to voicemail. I had to create a ****** number just to get through to receive acceptable payment information and the number to the tow. ******** is the manager they gave me and provided an email that responded to me as if I was putting in an application to register which lead me to here since it was the wrong information.

  Business Response

  Date: 10/30/2024

  We will need the license plate number of the vehicle towed in order to provide details on why the vehicle was towed.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am here after your tow truck towed away my red 2024 ******* Elantra car, at The **************************, *********************************************************/ ***** on Saturday August 10/2024 around 9pm.. My car was parked in the established area, the person I was visiting had entered the vehicle data since 6:30 pm, without understanding what happened, we proceeded to remove our car from the yards where you left it. Later we went home without realizing until the next day that the car had a hole in the bottom, the thick plastic that covers the car was damaged on the right side.. I have sent you an email and a quote for the damage to the car and I still haven't gotten a response. I hope to hear about what happened and find a timely solution to cover the damage caused by your crane and its driver. My car is a new car, only a few months old, and it is unfair that this happens and no one speaks out. Thank you.***** W ****

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fianc and I are residents at ***** on *******. Last night, 08/15/2024, H4 Towing towed my fianc's REGISTERED vehicle. Upon contacting H4 every representative we spoke to was either rude or dismissive and overall unhelpful on all fronts. This includes interrupting and talking over us and just flat out ending the phone call while we were still speaking and provided us with none of their names nor their manager's name. This lead up to us having to drive to a random tow yard at 2:00 AM. This is absolutely unacceptable and we expect to be reimbursed for this invalid tow.

  Business Response

  Date: 09/02/2024

  In order to reply to the complainants complaint we must know the license plate number, make and model of the vehicle towed.  Once we have this information we can reply to their complaint.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At about 6:05 AM on August 1, 2024 I went out to the parking garage located at my apartment complex **** ** ****** ***** ******* ** **** **** ** ******* ** *****. Walking to where my car had been parked on L1 of the garage, I noticed that my vehicle was no longer there and proceeded to call the police before being informed that my car had been towed due to lack of permit. I had previously registered my car with the company before entering the state of TX and the lease starting. Attached I will be supplying the license plate as well as screenshots of email correspondence with the company. When calling the company I was informed that at some point after my correspondence the license plate number used for my car was changed from “**** **” to “**** **” which is neither my plate number, nor a number I ever provided the company. I understand everyone makes mistakes though this one has caused me great stress and inconvenience. I just ask that the plate be corrected in the system and the $175.58 fee, see attached receipt, associated with the towing be reimbursed since I had properly completed all paperwork and it was not my error which caused this towing.