Complaints

This profile includes complaints for Highmark Residential, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Highmark Residential, LLC

  5429 Lyndon B Johnson Fwy Ste 800 Dallas, TX 75240-2657

• 

  Highmark Residential, LLC

  500 Santa Fe Trl Irving, TX 75063-4611

• 

  Highmark Residential, LLC

  2305 Driftwood Dr Mesquite, TX 75150-6135

• 

  Highmark Residential, LLC

  1500 W Eldorado Pkwy McKinney, TX 75069

• 

  Highmark Residential, LLC

  333 Prestonwood Lane Richardson, TX 75081

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Highmark no longer manages this community. It is now in the hands of Cuahman & *********. The resolved the issue with the ***** The other issue is regarding the damages to my work van and the continued existence of Norwegian Rats that is a health risk to my kids and the other kids that play in the area. Also the damages they cause to peoples vehicles. the motor fan with an impact drill to get it running again. - Informed the Technician that the system is not going to work after it auto turns off. He said to notify him when it stops working.- 10 minutes later the system doesn't run again. Stepped outside and informed the Technician about it, but ge didn't do anything. 02/01/2025 - Third-party vendor came to troubleshoot the system.- Swapped the start run capacitor, but problem continued. Technician said the motor needs to be changed.02/03/2025 - Googled help for my issue - Called ************************* 02/05/2025 - Received a call from *************** who informed me to contact Legal Aid for Fair Housing - Called but they were closed. 02/06/2025 - Called Legal Aid again, and provided information about my **** issue.02/07/2025 - Received a call from Legal Aid whom contacted the office on the 12th.02/12/2025 - Manager contacted me to resolve issue. **** was replaced on the ******* family had no **** for 3 weeks

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was slated to move into a housing unit on December 01, 2024, I paid in advance for the month, including a security deposit and other applicable fees. However, on the move-in day, I discovered that the housing unit was severely infested with cockroaches. The infestation was extreme with pests visible throughout the unit. I immediately informed the leasing office and did not move in. Although they sprayed the unit, the issue persisted upon my return for inspection.The leasing office then offered me a full refund, claiming the check would be issued by their headquarters and could be picked up at their office at ***************************************. Despite weeks passing with no communication, I reached out to follow up. They requested via text message that I come to the office in person and sign a release form to receive my refund. Upon reviewing the form in person, I found it included a clause preventing me from speaking about my experience publicly in a disparaging manner and falsely claimed it was drafted with my input, edits and comments when it was not. I requested amendments to this form to remove those sections, but the leasing office refused to make any changes to the NDA.I sought clarification on whether my refund was contingent upon signing the release form, but received no written response. In-person, the leasing office verbally confirmed this condition. Consequently, I refused to sign the non-disclosure agreement (NDA) and have yet to receive my ********* happened to me Im almost certain many more individuals have also been silenced from speaking out regarding their experience in return for their rightfully owed funds. The public should have a reasonable right to speak out against unjust businesses without being strong armed, forced and or coerced from those businesses in an attempt at altering public perception in their favor.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 1/5/2025 I awoke and there was a tree that had fell from in front of my building at the property onto 2024 Chev Equinox. My car has sustained extensive damages. I reached out to the apartment complex to have a maintenance personnel knock on my door and ask me to help him remove the tree that had fallen. I file a claim with my insurance company and its $2,000 deductible . So I reached out to the apartment complex to reach some kind of agreement to help pay for the damages since there is no preventative maintenance done at the complex to ensure these issues dont happen. I was told they were not responsible and were not going to help. I was at my home in my residence 7 steps away from my door. The way I was treated by the front office staff when I went in search for the property manager information down to the management throughout this whole ordeal.

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been reaching out to my management office to correct the issues in my home. They refuse to fix the plumbing issue and will not hire a plumber. Our Waterbill is out of control and we desperately need resolutions

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Highmark Residential Team I am writing to bring to your attention a charge that has been reported on my credit file by [Name of Creditor/Highmark Residential]. This charge is in relation to my tenancy at THE RESERVE AT ASHLEY LAKES which ended on 12/05/23. Upon review of my records, I believe this charge is inaccurate and unjustified. I request that this matter be addressed promptly and that the charge be removed from my credit report. Please provide an explanation for the charge and any supporting documentation that justifies it, as I have not received any prior notice or verification regarding this debt. If this issue is not resolved within 14 days I will have no choice but to proceed with legal action to protect my rights and ensure the integrity of my credit file. Additionally, I will consider filing a complaint with the ************************************ (****) and other relevant authorities to seek resolution. Please confirm receipt of this letter and provide an update on the steps being taken to resolve this matter. You can reach me directly at *********************** I trust this issue will be addressed promptly and in good faith to avoid any unnecessary escalation. Sincerely,****** *****.

• Initial Complaint

  Date:12/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Actually, you sent the check to the wrong address, again. Below is my email back to ****** **** on November 20, 2024. That was a month ago.Hello ******, thank you for getting back to me. I think you sent the check to the wrong address, again.The street address looks fine (*************************************), but the zip code is incorrect. It should have been "*****" not "37203".At any rate, I have not received the check. More importantly, my signed contract says I paid a security deposit in the amount of $300. I certainly gave sufficient notice, and I paid to have the apartment professionally cleaned. There were absolutely no issues with the condition of the furnishings. In fact, I left it in better condition than it was when I moved in. Therefore, I would expect the return of the entire $300.Please let me know the status of the $300 by return email or a personal phone ******* only seems logical that you electronically refund the security deposit in the same fashion that it was paid. You should have credited it to my payment account instead of sending it via snail-mail.Also, I have not received a final itemized invoice showing charges you made against my account. Would you please attach that to this email for my records?

• Initial Complaint

  Date:11/26/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My son lived in the The Gardens Apartments at *******************************************. I moved July 8, 2024. No one did a walk through with me or spoke with me or my son about any additional charges. When my son called the office and spoke with ****** she stated she would take care of this but did not. My son called today (11.26.24) and spoke with ******* and she stated it is to late, because we did not call in ************************************ email did not go out to us and why are we being charged a cleaning fee of $795. This is illegal and should not be allowed.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied at one of there properties. J was approved by screening but the office denied because they claim Janiyea my daughter was working at *****. I advised them in the beginning that Janiyea no longer worked at ******************. Because they still see her as working there that is something they had to update their automatic system for but at the time of applying she was not working. I contacted several people no response. The response I did get was from a ***** she sent me a message but when I sent one back about the truth no response. I want my application fee back. If I clearly got approve through screening and the office itself denied me it is discrimination.

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 5 months ago I spoke to ***** ***** the assistant manager in the apartment complex. And I stated that I was planning on moving and how much notice would I have to give to do it properly. She told me we need at least one month notice I said okay. I got accepted at the 55 and over apartment complex and I gave notice to ***** a month and a half almost 2 months in advance. Then she tells me that I broke the lease I would need to pay a penalty of 2 months of rent. I explained we spoke of this before and she said sorry it must have been a misunderstanding. I accepted the penalty of 2 months. I spoke to her today and she said it is now 3 months penalty because I did not give them over 2 months notice. Again I explained to her what we spoke of a week ago and the month before and each time I speak to her she's adding another penalty. She is the manager of the office and has been here over the 14 years that I have been here and she should have made it clear as to what I was going to be charged as a penalty from the beginning. And I have had an outstanding record here for 14 years and have never made one single late payment. No complaints on my apartment and nothing ever destroyed in my apartment. In fact they rarely did a yearly inspection for me and they stated it's because my apartment was always in perfect condition so they didn't have to inspect me every year. Unfortunately I do not have anything written in an email it was all over the phone or in person. My rent is approximately $1, 380 per month and they're charging me three months of penalty. Is there any way you can help me with this. I wanted to handle this properly that is why I spoke to ***** directly ,the manager months and months in advance. And each time I got a different answer. I agreed to the two month penalty on a 6-month payment plan but now today she says it's an extra month added as penalty. I cannot afford that.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see a few pictures 

   

  even be comfortable in my own place. I have called the city as well and I was ignored. I keep asking to let me break my lease at this point and I can't get a decent answer. I have had enough these are not living conditions for anyone and I have given enough chances to have this fixed. I have photos videos email threads of my efforts to have this resolved with no resolution. Horrible place to rent I need to break my lease with a 30 day communication to find a new place and be able to relocate