Hotel Reservation
Getaroom.comAbout
Important information
- Additional Info:In April 2020, Getaroom.com cooperated with BBB's 2019 request that the business adequately address a concerning pattern of BBB consumer complaints. At the time, the company communicated actions that it would take, or had already taken, to prevent similar complaints in the future. In response, BBB agreed to monitor the company's BBB complaints for up to a year. The monitoring and review were completed April 26, 2021.
Among BBB's complaint review was a concerning pattern of complaints alleging Getaroom.com uses deceptive online advertising practices, as well as telephone customer service interactions, that lead consumers to believe they are interacting directly with a particular hotel's staff when they are trying to reserve a room. Consumers often claim they were unaware that they were interacting with a third-party until after they have been charged by Getaroom.com.
After conducting a review of GetARoom.com's most recent BBB complaints, BBB determined the allegations, and overall concerning pattern of complaints, persist. - Additional Info:
In April 2020, Getaroom.com cooperated with BBB’s 2019 request that the business adequately address a concerning pattern of BBB consumer complaints. At the time, the company communicated actions that it would take, or had already taken, to prevent similar complaints in the future. In response, BBB agreed to monitor the company’s BBB complaints for up to a year. The monitoring and review were completed April 26, 2021.
Among BBB's complaint review was a concerning pattern of complaints alleging Getaroom.com uses deceptive online advertising practices, as well as telephone customer service interactions, that lead consumers to believe they are interacting directly with a particular hotel’s staff when they are trying to reserve a room. Consumers often claim they were unaware that they were interacting with a third-party until after they have been charged by Getaroom.com.
After conducting a review of GetARoom.com’s most recent BBB complaints, BBB determined the allegations, and overall concerning pattern of complaints, persist.
Photos and Videos
Business Details
- Local BBB:
- BBB Serving North Central Texas
- BBB File Opened:
- 11/10/2005
- Business Started:
- 6/22/2009
- Business Started Locally:
- 6/22/2009
- Business Incorporated:
- 6/2/2005
- Type of Entity:
- Corporation
- Alternate Names:
- Priceline Partner Solutions (USA), Inc.
- Consumer Club, Inc.
- ConsumerClub.com
- Getaroom
- Business Management:
- Mr. Bill Ratliff, Senior Vice President of Operations
- Mr. Matt Davis, President/Director
Additional Contact Information
- Principal Contacts
- Mr. Bill Ratliff, Senior Vice President of Operations
- Mr. Matt Davis, President/Director
- Mr. Matthew Tynan, Treasurer/Director
- Customer Contacts
- Ms. Karen Bleeker
- DeeDee Thompson, Consumer Consultant
- Customer Care
- Mr. Matt Davis, President/Director
- Mr. Matthew Tynan, Treasurer/Director
Additional Information
- Business Categories
- Hotel Reservation, Hotels, Direct Mail Advertising, Hospitality, Dining Club Plans
Industry Tip
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.