Reviews

This profile includes reviews for AAA Texas's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AAA Texas has 13 locations, listed below.

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  AAA Texas

  1225 Freeport Parkway Coppell, TX 75019

• 

  AAA Texas, LLC.

  5431 S Hulen St Fort Worth, TX 76132-2257

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  American Automobile Association

  3307 Sage Rd Houston, TX 77056-7007

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  American Automobile Association

  4729 Highway 6 Missouri City, TX 77459-3988

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  AAA Texas

  PO Box 630588 Irving, TX 75063-0130

Review Details

• Review fromCameron N

  Date: 05/09/2025

  I would leave a zero start if possible. I have been a member for 16 years. Only used the service twice prior and when my wife and daughter were stranded on the side of the road we were refused assistance because there was a magnet on the vehicle advertising a business and we were told they cannot help because it was a commercial vehicle. 16 YEARS and you leave my wife and daughter STRANDED on the side of the road. The whole purpose of this membership is for this and you LEAVE THEM STRANDED!!!!! Shame on you and your business for stealing my money over the years.

• Review fromJoe P

  Date: 05/06/2025

  Complaint:I signed up for *** through a mobile offer when I urgently needed a tow. The service itself was fine, but the cancellation process has been an absolute nightmare and feels deliberately obstructive.Several days before my renewal date, I attempted to call and cancelbut their office closes exactly at 5pm, and I was repeatedly sent to voicemail. When I called during open hours (8:40 AM), it took four separate calls just to get someone on the line. The first three disconnected the moment I mentioned "canceling my membership."On the fourth attempt, I avoided saying "cancel" and instead claimed I needed to update my payment method. Only then did someone stay on the line. I gave them a prepaid card with no balance to prevent further charges, and instead of canceling my membership, they simply removed the auto-renew and told me I could "call back to pay later."The AAA app offers no way to cancel online. It literally tells you to callthe very same phone number where you cant get through or are mysteriously hung up on. Theres no way to manage cancellation through your account, and no written confirmation was provided after my call.This is not what I expect from a company with **** reputation. This tactic of making it nearly impossible to cancel is deceptive, unethical, and a violation of fair business practices. I request that my membership be fully canceled immediately, that no charges be applied to my account, and that I receive written confirmation for my records.Consumers deserve better.

• Review fromNancy L.

  Date: 05/06/2025

  I have been trying to cancel my insurance policy with this company for months. I sold a junk car in February 2025 and no longer needed insurance on it. I sent numerous cancellation forms by mail, email, and fax. I have tried calling and spoke to people through email to get passed along to representative after representative. It has been months and they are trying to bill me continuously. I think they have done this because they did not want to credit my account in March.

• Review fromDavid G

  Date: 04/15/2025

  I recently had my f250 truck towed from property I own to another property in the city to expedite repairing the front brakes. During the online service request for the tow, I specified I wanted the tow driver to drop it off in my driveway. When he arrived to ***, I again said I wanted it in the driveway. He said he couldn't do that because of company policy. So the truck was left on street, it does not have a current registration and am afraid if I don't more the city might impound it. When I contacted AAA to request someone to put in the driveway, they said they could not because it would be a convience tow. So why am I paying good money for their service and not receiving what I want?This will figure heavily come renewal time.

• Review fromCandida A

  Date: 12/03/2024

  This company they dont pay all my balance of my car in the bank when I have accident. Also I do claim for my fence for hurricane they dont want to pay me.

• Review fromBlake E

  Date: 11/08/2024

  Scam. Pay for membership then get charged for using that membership in the same day.

• Review fromAngela C

  Date: 10/16/2024

  Be prepared to be gaslit, blamed, and to have your adjuster changed every two weeks. It seems to be a tactic. Stay strong and lean on your friends if needed. Remember the phrase "that's not the way I see it" when they try to gaslight and blame you.If you do not have insurance with AAA, do not get it. Go with a company that has the manpower to hire people locally and does not rely on AI assistance to write your estimate from another state.

• Review fromSunshine B.

  Date: 10/07/2024

  I recently had my vehicle towed by ***, and during this process the driver that was picking up my vehicle damaged my vehicle and the incident was visibly notice and recognized by both parties at the time of the incident. I later notified *** along with a claim, in which the claim agented rebuttal against anything within the claim immediately sided with her driver, of course. There is always 3 sides to a story and to take 1 over another is ludicrous ridiculous. I wouldnt advise anyone to use this service due to lack of professionalism and accountability!!!

• Review fromSherron H

  Date: 09/25/2024

  This company defrauded me by giving me a premium quotation of $1434. One month later, they said they made a mistake by calculating my premium incorrectly, based off incorrect or incomplete information provided. This is a lie.... I had to send pictures of my dwelling before they would honor the quote. Anything they felt was wrong, should have been caught before I signed for the policy. Now, they want to charge me $1698 annually. I'm really angry because they said in order to get the policy, I would have to sign up for auto insurance also. I had no issues with my previous auto insurance carrier (Allstate) . I will be canceling all of my insurance policies and my roadside assistance. I do not and will not stay with a company that shows me fraudulent behavior or patterns. Additionally, once I cancel they will only send my refund by mail. If I didn't pay my premium by mail, why are they sending my refund by mail? Why can't they credit my cc? All of the time and energy I wasted with this company, I will never do it again. Even if they offered me a policy or membership for free. It's a 0 Rating for me.

• Review fromANGELA J

  Date: 08/27/2024

  One of their insured rear ended my vehicle 6 days ago, and I have yet to receive a call back from an adjuster. I have called their claims department and gotten my claim # and given my adjusters name and phone #. The adjuster called one time, left a V/M and I literally called back 2 minutes later and got her VM. I left a VM for her, then left another one 4 hours later, another one the following day, and 2 the next business day. I called the claims department and got the manager for the adjuster along with his number. Left him a VM that day. I have called the adjuster back today, day 6 since accident, and she "out of the office today". So I called her manager, no answer (Surprise Surprise) so I left him a voice mail. Called back again 2 hours later since I STILL HAVE NOT heard from anyone, and got his VM again. Left another message. It is ridiculous that someone can not pickup a phone and get this taken care of. I have one vehicle and it's the one that THEIR insured hit, but I am the one being inconvenienced. I truly hope not all insurance companies are this bad. If I could give zero stars I would.