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Business Profile

Apartments

At Home Properties

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for At Home Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

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At Home Properties has 2 locations, listed below.

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    • At Home Properties

      PO Box 173 Canyon, TX 79015-0173

    • At Home Properties

      1619 S Van Buren St Apt 2 Amarillo, TX 79102-3061

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Thursday March 1st 2023 @ 12:24p, I texted my landlord about a Bath and Body Works Wallflower getting stuck in my outlet. There was no prying it out. She responded at 4:11p stating she’d show the maintenance man my picture and see what he said. Friday March 2nd she sent me a text stating he’d come take it out “sometime” but not sure when. I stated earlier in my text that my outlet was working and the Wallflower stuck in it was also still on, which is a little scary. Saturday March 3rd, I had my sisters fiancé take out the plug since maintenance never did, the plug was burned where my wallflower prongs were and the 50+ year old wiring had burned the cloth insulated wire. I sent pictures to my landlord that same night begging to have it looked at sooner because I have 0 other outlets that I can safely use my air fryer with. I reiterated I only keep 1 thing plugged in at a time and if it’s not being actively used, it’s unplugged to save on electricity. I receive no response until I reached out again Monday March 6th @ 12:04p. She responded @ 1:22p stating he would come by the next day. Another night of me cooking on the floor with my oven unplugged, so I could plug in my air fryer and put it on the ground next to it. I texted again Tuesday March 7th @ 12:09p and maintenance finally came over and ONLY installed a new plug. No electrician was called to confirm plugging something in with a high voltage would be ok after something with very low voltage caused a circuit overload and burned most of the wire/plug. I asked if the burnt wires had been looked at @ 2:49p and receive no response

    At Home Properties is NOT a BBB Accredited Business.

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