Complaints
This profile includes complaints for Jason's Deli's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 15 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The crossiant was burnt. Also had **************** on it. But being burnt was the problem
Business Response
Date: 04/21/2025
The customer contact info was given to the owner's of the Kansas City locations for them to contact her regarding her issue and possible refund if neeced.Initial Complaint
Date:03/03/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******th a resolution to restore the $12 reward.Business Response
Date: 03/03/2025
Hi ******:
We are sorry for your experience and have added the reward back on your account and included another one as well. Both rewards are good through March 31, 2025. Please let us know if we can do anything else for your!
Initial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a chicken salad sandwich with no Pineapple and Almonds, when I got home I checked my sack there was nothing, DONE ON PURPOSE! if you look at their menu it says you can get a sandwich with out pineapple and almonds. They stated , all I ordered was lettuce and tomato and bread, No chicken salad? Who would do that? When they gave me my order they gave me NOTHING? Traveled 10 miles twice to find out why they did this and they claimed I ONLY ordered lettuce, tomatoes, manaios and bread, No chicken salad?? When in fact if you review their menu, A reasonable person would believe they're getting a chicken salad sandwich with no Pineapple or almonds. Corporate office REFUSED TO HELP ME. The manager did give me a sandwich pineapple and almonds. But seemed they spit on it. These people are ridiculous? never ran upon someone thinking like this in my whole life?Business Response
Date: 12/03/2024
We are so sorry for your experience at one of our *********** locations. An egift card in the amount of $25.00 has been sent to your email address listed in this issue. Your feedback is appreciated and we would also like to know which location you ordered from so this may be addressed.
Thanks for reaching out to us!
Initial Complaint
Date:09/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Business Response
Date: 09/16/2024
Hi ******:
We are so sorry for the experience you received from ***************** Our goal is to "Make Every Customer Happy" and we apologize if this was not the case. We reached out to our IT Project Manager about your request and below is the response we received regarding selecting additional meats on Build Your Own sandwiches in the online feature.
With RRT there is not, and we are not adding that option currently. With the move to *** we have discussed this, but haven't finalized the decision.
I agree the best solution now is to call the deli. I will keep this in mind as we move forward to Olo.So with our current system you can't add additional meat online, but can call the deli directly. Although we are discussing adding the feature as we move to another system.
Thanks for reaching out to us...and hopefully this option will be available soon!
Initial Complaint
Date:08/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22155232
I am rejecting this response because: Please see attached
Sincerely,
***** ********Business Response
Date: 08/27/2024
The Managing Partner at that location, ***** Thai called the customer and spoke to him. He apologized to the customer and offered a gift card, which was accepted.Initial Complaint
Date:05/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Business Response
Date: 05/06/2024
We are sorry to hear of your experience. Please let us know which location you ordered from so this can be addressed and made right!Initial Complaint
Date:01/08/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21108272
I am rejecting this response because:On three separate occasions the location in ******* ** has stated that I would have a call back or a refund and nothing happened.
I already have young children in the car. No since in wasting extra time. So the woman takes 5 minutes does a bunch of typing. Says she can't give me a cash refund, has to be back to my debit card. Will take **** days. Never received. Call the company 2 weeks later, I spoke with a woman she apologized and said no one ever processed my return and she would get back with me about my refund. I never heard from anyone. I called back, they then decided to tell me that I had already received a refund and it had been put into my banking account. When I denied that and stated that I could provide proof of my bank statement if I needed to, she said give her a few hours and she would call back. I never heard from her again. So the pictures I have attached here are from the dates on the e-mail. Someone reached out to me and said someone from the store would contact me. They did not. I paid $50 for food I didn't get, and I would simply like to have my money back.
Sincerely,
*****************************Business Response
Date: 01/08/2024
Request for refund was forwarded to the Hickory location to process.Business Response
Date: 01/23/2024
I'm sending her a gift card.
*********************
Managing Partner | Jason's Deli HNC
***********************************************************
************
Initial Complaint
Date:08/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 20469722
I am rejecting this response because: The complaint has only been forwarded to management for their response, therefore it is not resolved until management responds to my complaint.
Sincerely,
*****************************Business Response
Date: 08/15/2023
The feedback regarding delivery has been forwarded to the management team of the *********** location to respond directly to the customer.
Business Response
Date: 08/16/2023
The management team responded that our IT Help Desk has been involved. It appears to be a problem with the DoorDash connectivity with our online system. There is no problem with regular online orders and these can not be cancelled. The IT Projects team is working with Door Dash on a solution to the issue and hoping to find one soon. Customers can always order directly through our online order website at jasonsdeli.com.
Customer Answer
Date: 08/17/2023
Complaint: 20469722
I am rejecting this response because:
I am ordering online and the only way to get delivery from Jasons Deli is through door dash.
We use door dash every night for delivery and Jasons Deli is the only restaurant that shows up as canceled. We also order from many restaurants that are located in the same area where Jasons deli is located.
When the problem is solved between Jasons Deli and door dash I will consider the issue solved but just responding that there is a problem is no resolution.
Sincerely,
*****************************Initial Complaint
Date:08/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This happened Monday 8/7/23 at approximately 6:15pm I was at Jason's Deli in *******. I ordered a plain **** potato and a drink. I asked that they put it on a large salad plate because I like to chop it up and mix it up and it's hard to do on the small plate they usually put it on without getting it everywhere. I sit down and hear the manager say, "I ain't giving him no big plate," The manager brings it out and it's on the small plate. So I again say I asked for it on a large plate. The manager said I'm not giving you a large plate you got the tray use that. I'm not mixing my food up on a tray that I don't know if it's been washed. So I ask for a refund. He gets ****** and refuses to refund the full amount of the meal. I won't be back to your restaurant ever again. I'll be reporting the charge as fraudulent. I'm also sharing with everyone I know. You lost a long time customer because a manager wanted to be unprofessional over a plate.Business Response
Date: 08/16/2023
The ******* location is franchise location owned by another company. The complaint was forwarded to the ownership and management teams. They responded they are addressing this with the Managing Partner of that location.Initial Complaint
Date:08/07/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I hope that the manager will treat people with respect and get retrained on proper customer service skills. I understand it could be a stressful job but as someone who is serving as the face of a company, there should be a set protocol in place on how to solve problems.Business Response
Date: 08/08/2023
We are sorry to hear of the experience at the ********** location. That location is a franchise deli owned by a different company. We have forwarded the complaint to the Management Team and Owners to address. The feedback is appreciated!
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