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Business Profile

Imported Car Dealers

Doggett Auto Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Imported Car Dealers.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: 23170506

    I am rejecting this response because:

    Sincerely,

    ****** *******hase by me at *** all record show what was wrong with this car after going back to the dealership within 30 days making them aware of everything that was going on the dealership said that they will get back to me they never got back to me I ended up spending over 1500 dollars on parts and labor to fix the car I would like all my money back I have all the parts from the car in at home so if anybody wants to review the parts these are the original parts that came with the car so they match the *** number I already checked so these are the parts that were directly put on the car from assembly I have them in there broken just like I told them from the very beginning after talking to the manager the manager opting me out of the car by trading it but he would not give me my full value of the car that I paid for it. I just want my $1,500 that I paid for parts and labor to have the car actually fixed the vehicle still need to break job as well and I want them to fix the brakes on the car.

    Business Response

    Date: 04/07/2025

    This vehicle was sold as is. This car is safe to drive. Brake pads passed safety inspection. No refund will be issued.

  • Initial Complaint

    Date:03/26/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car on 1/2/25. The car was delivered to me and I signed all of the paperwork. I will attach the copies that I received via email. I have not received the original copies that I need to register the car and pay taxes. I have spoken with the salesman ******* ******** multiple times and he has tried to help. I've sent emails and texts trying to get this resolved. My courthouse will not accept electronic copies of the paperwork. My temporary tags have already expired. They did send a new tag, but the problem is still not resolved. I need help in getting my original paperwork, so I can pay the taxes on this car and get it registered.

    Business Response

    Date: 04/02/2025

    The General Manager reached out to this client. Taxes due at delivery were not paid. Collected taxes in house and are sending payment to *** on behalf of client.

    Business Response

    Date: 04/29/2025

    Hi Ivy,

    Per our phone conversation, we have been in contact with Mrs. ***** We have been trying to collect the tax payment from her. Once we have received the payment for *************** taxes we will send the payment to the *** on her behalf.

    Regards,

    ***** *******
    Service Manager Mercedes Benz of Beaumont

  • Initial Complaint

    Date:01/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a service that was not needed because I paid for the same service the last time I had my car there called and they were going to get back with me and never heard back the amount was ******* and they remeburst ****** the date was November 26th

  • Initial Complaint

    Date:09/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pre-certified Mercedes GLE-350 on June 14 2024 had the car three days and had to return it due to the air conditioning not working. They kept the vehicle from June 17-July 25 while repairing it. They returned it and I drove it for a few days and reported the noise in the rear of the vehicle. I was then told it needed front brakes, a rear shock, a batter and two new tires. None of which would be covered under the warranty purchased. This vehicle was not inspected to meet the standards of ******** pre certification standards. I returned the vehicle and they gave me less than I purchased it for. They also refused to refund the prepaid service.

Doggett Auto Group is NOT a BBB Accredited Business.

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