Reviews

This profile includes reviews for Alta Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Alta Pest Control has 15 locations, listed below.

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  Alta Pest Control

  2013 Wells Branch Pkwy Ste 301 Austin, TX 78728-6906

  
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  Alta Pest Control

  101 Sherlake Ln Ste 104 Knoxville, TN 37922-3473

  
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  Alta Pest Control

  669 Strander Blvd Tukwila, WA 98188-2922

  
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  Alta Pest Control

  9514 E Montgomery Ave Spokane Valley, WA 99206-4140

  
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  Alta Pest Control

  500 Kasper Way Goodlettsville, TN 37072-1121

  

Review Details

• Review fromSHARASH K

  Date: 05/12/2025

  Incompetent service people Unclear terms and conditions Scammers The door to door sales person told me its a 6 months contract and his machine wasnt working and he will get to office and correct it. I signed up trusting him. He went ahead and updated it to 12 months contract. I am now stuck with paying for a **************** and rude customer care people for nothing. NEVER EVER USE THESE SCAMMERS
  

  Alta Pest Control

  Date: 05/13/2025

  Thank you for taking the time to share your feedback. Were very sorry to hear about your experience and appreciate the opportunity to address your concerns.
  We understand how frustrating it can be to feel misled during the sign-up process, and we apologize if there was any confusion regarding the terms of service. That is not the standard we strive to uphold, and your comments have been taken seriously.
  This matter has been escalated to our management and training teams to review the interaction with the representative involved. We are committed to holding our team accountable and ensuring our enrollment practices are transparent and respectful.
  A member of our customer advocacy team has attempted to reach out directly to discuss your concerns and work toward a resolution. We would still welcome the opportunity to connect with you to better understand the situation and offer support. If you're open to continuing the conversation, please contact our office at **************** and ask to speak with a manager.
  Thank you again for bringing this to our attention. Your feedback is helping us improve how we serve our customers.
  **********************

• Review fromBrock S

  Date: 05/08/2025

  I do not recommend this business. I have multiple no soliciting signs on my front door and in 2024 and now in 2025. *** had multiple solicitations for this business. I told them multiple times do not knock on my door. I have called corporate and now I am leaving a review on Better Business Bureau please I do not recommend this business. Each time Ive told the sales people do not knock on my door and they were rude and acted like I was inconveniencing them when in ******** no soliciting signs are enforceable. Again I want to emphasize. Do not use this business.
  

  Alta Pest Control

  Date: 05/12/2025

  We sincerely apologize for the repeated disturbances and the frustration youve experienced. Your comments deeply concern us, and what youve described is not reflective of the respectful and professional standards we expect from our representatives.
  We fully understand how upsetting it must be to have your clearly posted No Soliciting signs disregarded, especially after directly asking not to be approached. That is unacceptable, and we regret that our efforts to address the matter have not yet met your expectations.
  Please know that your feedback has been escalated to our door-to-door management team for immediate review. However, in order to ensure this is properly addressed and prevented in the future, we ask that you consider calling our main office at ************** and asking to speak with an office manager. Any additional details you can providesuch as the time of day, the representatives description, or the specific locationwill allow us to identify the individual involved and deliver direct coaching and corrective action.
  We are committed to learning from this and doing better. Your feedback helps us hold our teams accountable and improve our oversight and training. Thank you again for bringing this to our attention.
  Alta Pest Control

• Review fromBrystal K

  Date: 04/29/2025

  We had a guy come to our house and wanted us to switch. Essentially after hearing him out we told him no because the company we have now if just better for us. He got very hostile and rude, kept changing the price on us. We again said no because we didnt want to be under contract, He told us there is a no contract, contract we just want you to try us out for 18 months. He then proceeded to bring us how this is a family business (clearly a lie) and that he provides for his sister and brother because his parents are both out of the picture. And he needs our sale to be able to afford ******************** and car payments. He just wouldnt stop, after saying no at least 10 times he just kept pushing. Very unprofessional and rude.
  

  Alta Pest Control

  Date: 04/30/2025

  Alta Pest Control appreciates the opportunity to respond to this matter. We are disappointed to hear about the interaction described and regret that it does not reflect the standards of professionalism we expect from our team members.
  While Alta is a family-owned and family-oriented company, we understand how the situation described could be perceived as overly aggressive or inappropriate. This is not the experience we aim to provide to potential clients.
  The contents of this complaint have been forwarded to our sales management for further investigation and internal review. Our intention is to address the situation appropriately and implement any necessary corrective actions to help ensure similar situations do not occur in the future.
  Alta Pest Control remains committed to providing respectful, transparent, and professional service in every interaction.

• Review fromEmily R

  Date: 04/24/2025

  Overpriced scam. We were locked into a very expensive contract for a year. I did not see any improvement in ants, which was the reason they were supposed to be coming. I attempted to cancel with a month left in our contract, which technically meant we lost money as they did not come out the last time. They were adamant that I had to pay the additional $60 to cancel my account. I explained the math both by email and phone that they had actually made money off of me by not coming the last time and making the final payment. However, they were insistent on getting their money. Absolute scam and would never recommend them.

• Review fromRussell l

  Date: 02/12/2025

  They make you sign contract and if you move they dont care. Additionally, they do not help on removing mosquitoes. We had to repeatedly show them where to spray. And made only a small difference

• Review fromDeanna S

  Date: 01/29/2025

  This company is a fraud. I signed up for service and the service guy came to my house and walked around the perimeter, he did a little spray on the outside and then left right away, not even 10 minutes. I had requested that they fumigate my entire yard for chiggers and bugs. I called the company right away and told them I wanted to cancel this service as what they provided was completely unacceptable. The company told me I would still have to pay for early cancellation. I explained that the gentleman that came to my house did absolutely nothing and I did not want their service. They would not accept my request and told that I still had to pay. The sent me to collections and now I am being hounded by a collection agency for $163.20 for the worse no-service from this company.

• Review fromMary Ann S

  Date: 01/14/2025

  If anyone is on auto pay with this company, please check the service vs payment dates. I was supposed to be charged every 3 months. Today I received a notice dated 5 January that my payment was late. It seems my auto pay was stopped somehow but they still had my credit card number, curious! To establish some history, I got a service from **** on 31 October. They auto drafted my credit card on 1 November. They recently came to service on 31 December and attempted an auto drafted on 2 January which is only 2 months. When I called to try and understand why I was being told I was late when 3 months was 1 February. They said they charge within 2 weeks of the service. By charging me every 2 months I would pay (I have to check cc statements to see if I wasnt being overcharged) an additional $300.00 a year! Our agreement was payment would be taken every 3 months not when a service was completed.

• Review fromMike P

  Date: 12/31/2024

  Terrible, **********************. There blitz sells people that walk door to door lie about their services say the come out monthly, but in reality they come out quarterly to spray but still bill you monthly. Truthfully after they first came out and sprayed I had never seen the ants so bad around my house as if their spray has something to attract them so you call them back out just for them to bill you and get more money out of you! They are extremely pushy and do not take no for an answer! Do not fall for their trap!!!!

• Review fromLisa G

  Date: 11/14/2024

  Hired Alta Pest Control to spray my yard one time!!! Paid them...(59dollars) They kept billing me...I kept cancelling whatever they were doing! I have only lived in my house 4 months they now have sent ****** to collection! DO THE ******* *** they only visited my house one time !! Wish I had checked here before doing business with them

• Review fromPaula V

  Date: 10/25/2024

  DO NOT RECOMMEND!!! Salesman came to our house and wasn't honest on their service and was deceiving on price. They charged more than what he said they would. The cancellation fee is a hefty price. Never noticed a change in bugs or spiders. Don't waste your time and money.